1 TOTAL REVIEW
AskGamblers Review Site
Mixed bag on SlotJoint for me, had been playing there for a few months, however, my latest experience left a lot to be desired. The withdrawal process was lengthly. I made a request on the 8th of July, received funds on the 26th. The wire transfer of $200 cost me $30 ($17 on my side, $13 on theirs). Not a great experience in itself, but it was completely exacerbated by AskGamblers removing *not a complaint*, but a 5 out of 10 star review submitted to their "reliable, trustworthy and unbiased(uh huh)" website on my experience withdrawing from SlotJoint Casino. Within 24 hours after submitting my review to AG and having waited patiently for 18 days for a simple wire transfer, SlotJoint Management requested (with uncharacteristic lightening speed) that AskGamblers (who they've notably PAID for a AskGamblers certificate of trust to display on their website) to remove my review. So, without checking any facts or any further ado, that's exactly with AskGamblers did. First of all: half of my review was positive! I mentioned that I like the SJ site, the chat agents are friendly, good game selection, etc. My only complaint, which was stated very matter-of-factly, was the length and associated expense of my SJ withdrawal. In the digital age, 18 days and $30 is [I]slow and expensive[/I]. At the very least, it's not, not slow and expensive... Yet, despite providing AskGamblers with receipts, like actual factual evidence of every claim I made (time stamped email demonstrating when documents were actually submitted to SlotJoint along with a bank statement clearly demonstrating the double-ended wire transfer fees associated with the withdrawal, my 5 out of 10 star review of SlotJoint was removed from where AG for "falsely accusing SlotJoint and not providing enough justification or argument to support my review." I've always considered reviews to be subjective - a telling of one's personal experience. Last time I checked Yelp didn't require evidence based on your stated preferences...but, whatever. Besides which, in complete contradictory fashion, you can literally find hundreds of instances of Casinos on AG who DO NOT PAY for trust certificates, with lengthy (publicly unproven) semi-libelous diatribes in their review sections. Still, these don't seem to raise any AG eyebrows. You may be thinking, you got your money, so what it took a while? And I actually do agree with that in part, BUT... I'm really writing this here today as this is straight up, grade A censorship (by both SJ and AG) of a minor player complaint riding on the back of of a pre-existing, mutually beneficial financial arrangement between SJ and AG. AskGamblers is a lot of things, but unbiased, reliable and trustworthy most certainly aren't among them. Also, the SJ withdrawal process is stringent and it seems to exceed the general licensing regulations/requirements. My guess? (And I qualify it a such) They are looking for any tiny loophole to disqualify withdrawals. For instance, I was required to send a personal bank statement highlighting the exact deposit from my account that lead to my winnings. Without this document, no withdrawal. I also read that when a withdrawal is requested, they do a complete review of your playing history to surmise if you may be laundering money. If they decide you are...no money for you. Is it any wonder it takes forever? This is an investigation. Still, if I dare to mention this very same lengthy process to forewarn others who may choose to avoid it in hopes of quick winnings...I'm labeled as a falsely accusing liar? Having withdrawn from several casinos licensed under the same licensing body, I haven't experienced anything like this before. Docs sent, reviewed, withdrawal processed 5-7 days. It should always be that easy and if it isn't, they need to figure out a way to keep up. There is no shortage of online casinos after all. The moral of this story: SlotJoint is not a bad Casino however, withdrawals may take longer than expected, so wire transfer may or may not be the best option. Don't be fooled by any of the casino rankings on AG, they completely lack credibility, casinos may indirectly pay for their rank and glowing reviews. The End.
Reason of review
Poor customer service
Unbiased trust and reliability demonstrated regardless of who does and does not pay your company.
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