Multiple Warranty Requests; Customer Service

Last week, lightning struck our house and it fried some of my appliances and electrical components. I tried calling Ashton Woods for customer service, but every number I called was not answered or returned; only voicemail. How is it possible to call that many numbers and no one answers. It seems as if the answering service is designed to not be answered! Anyway, after I tried the breaker boxes, there was a 24 hour number I had to call multiple times to get someone to answer. Ive been in this house for nine months and customer service for Ashton Woods sucks!! I STILL HAVE NOT RECEIVED SERVICE FOR MULTIPLE WARRANTY REQUESTS THAT I SENT OVER 6 MONTHS AGO FOR MY UNEVEN BACKYARD, AND MY ONE YEAR WARRANTY EXPIRES DEC 29 2021!!! EVERY TIME IT RAINS, THE WATER JUST PILES UP IN MY BACKYARD AND THE PEOPLE WHO STAY BEHIND ME, THEIR WATER DRAINS INTO MY BACKYARD AND IT TURNS INTO A SWAMP FOR ABOUT TWO WEEKS AND THE GRASS CAN NOT BE CUT!!! No one has yet to give me an update or status of my warranty request over six months ago. Im pretty sure I wont get a status update now; this email will probably go un-noticed too; I wonder what will happen IF MY MORTGAGE GOES UN-NOTICED FOR ABOUT 6 MONTHS!!! Next year, I will be moving on to a different home and I will not recommend Ashton Woods to anyone. It seems as if Ashton Woods dont give a *** and I dont either.

User's recommendation: Customer Service is terrible and warranty requests don’t exist for Ashton Woods.

View full review
1 comment
#2073200

Lightening strikes are not a manufacturing defect. The back yard might not also be considered part of teh Warranty. Does your warranty cover acts of god then you are out of luck on the appliances.

ID
#2943373 Review #2943373 is a subjective opinion of poster.
Pros
  • Price

Multiple Warranty Requests; customer service

Last week, lightning struck our house and it fried some of my appliances and electrical components. I tried calling Ashton Woods for customer service, but every number I called was never answered by anyone and there was always voicemail. After I checked the breaker boxes, there was a 24 hour number that I had to call multiple times to get someone to answer. Ive been in this house for nine months and customer service for Ashton Woods Sucks!!!!!!!!!! I STILL HAVE NOT RECEIVED SERVICE FOR MULTIPLE WARRANTY REQUESTS THAT I SENT OVER 6 MONTHS AGO FOR MY UNEVEN BACKYARD!!!!! MY WARRANTY REQUEST EXPIRES ON DEC 29, 2021. EVERY TIME IT RAINS, THE WATER JUST PILES UP IN MY BACKYARD AND THEN THE PEOPLE WHO STAY BEHIND ME, THEIR WATER DRAINS FROM THEIR YARD INTO MINE, AND IT TURNS INTO A SWAMP FOR ABOUT TWO WEEKS, AND THE GRASS CAN NOT BE CUT! No one has given me the status of my warranty request yet; Im pretty sure no one is coming or is going to give me an update either; probably, this email will go un-noticed too. NEXT YEAR I WILL BE MOVING ON TO A DIFFERENT HOME AND I WILL NOT RECOMMEND ASHTON WOODS TO ANYONE; ASHTON WOODS DONT GIVE A *** AND I DONT EITHER!!

User's recommendation: Customer Service Sucks; Warranty Request does not exist; but Ashton Woods want their mortgage on time every month!!

View full review
ID
#2943217 Review #2943217 is a subjective opinion of poster.
Location
San Antonio, Texas

Ashton Wood Thief

Got to sign a contract with Ashton to build a home in Florida. After we pick the lot they ask for over $20 thousand dollars down. They put us in payment. The day we went to close many but many months later, we did not qualify for the loan anymore, because they were some guidelines change with student loans on conventional loans. So we did not qualify for the loan. Ashton decided to keep our deposit and not give us a single penny back which is not legal to do. We contacted the head quarter the CEO of Ashton in Georgia and he did ignore every call or email. We had to take them to court to get our money back. This builder is BAD not only just building but they are NOT honest at all. They also sold the house for more than what they were selling the home for us and they took forever to give us our money back after going back and forth with out attorneys. They also collected interest money. They are *** artist and bad people. Not ethical or professional.
View full review
ID
#769797 Review #769797 is a subjective opinion of poster.
Location
Florida, United States
Reason of review
Pricing issue
New Reviewer

Ashton Woods Canterbury Hills And Hogans Glen Community Review

I would NOT recommend Ashton Woods as your builder due to our experience of poor communication and constant delays. Our opinion is that this builder staffs individuals who are unprofessional. We went dropped this builder and went with another builder who is local and who we thought stuck behind his word.
View full review
ID
#740118 Review #740118 is a subjective opinion of poster.
Location
Irving, Texas

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article