Courtney R Sgu

I might as well live outside!

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Original review Dec 13, 2022

Extremely disappointed with this brand new home I purchased from Ashton Woods. Once these guys get your money and you close then you're screwed.

Please don't buy a home from them if you care about the comfort and air quality in your home. When I move into this home I had immediately noticed that the home had a humidity issue and raised the issue with the builder. They sent out the installer for the HVAC, Energy Air Inc., who sent out multiple AC techs who knew very little about what was actually done with the install. Long story short, after a few months I had enough and began hiring other companies to look into the issue.

The issue is a small device under our air handler called a Supply Damper which runs to an air duct that leads outside to the homes front door.

Periodically this devices opens up and let's raw air into the home in order to meet code. Since these newer homes are built tight, these devices are required to keep proper air flow in your home.

The only problem is in Florida, as everyone knows except Ashton Woods; bringing in raw humid air into your home without proper dehumidification is BAD!! I've looked into how other builders handle this issue and they install fresh air ventilation systems that dehumidify the air before bringing it in. The fact that these guys cut corners in this area is criminal in my opinion.

I'm looking at all my options right now to get the problem resolved but I just wanted to warn everyone looking at these guys. The fact that these guys even claim to care about your comfort is laughable. This is the cheapest, unhealthy route you can take! Go talk to any HVAC contractors in Florida that install fresh air ventilation systems and ask them about this setup.

SAD!

This isn't the only issue I've had with either. My lawns still a mess.

They promised to have it fixed and here we are 6-7 months later and all they've done is pass it off to the HOA even though this issue was there from day 1. Water heater issues, Fire Ant invasions!

Go buy a Meritage Home!

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Preferred solution: Finish the job!

User's recommendation: Find a better builder

Anonymous
map-marker Irving, Texas

Breach of contract and quality

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We moved in about 3 months ago and took pictures then and reported them. We reported them to both Jeff and Bob.

Jeff told us to wait and send in the information because he said it was standard to find more and more discrepancies as we stayed in the house. I would be remiss to note that many of the issues we covered in the blue tape inspection were not fixed. The house also was never cleaned thoroughly before moving in, someone had even used the toilet and left it as a housewarming gift for us.

As upsetting as that was, we figured the warranty department could help us out, so we decided to utilize them. We called them about our paint issues.

I need to preface this with some background. My dad and uncle both owned home contracting companies. My Dad has built whole subdivisions, so I grew up around this kind of work. Imagine my chagrin when I was basically chastised by the home warranty team and especially Israel Delgado.

They gaslit me on multiple occasions and made talked down to me as well. They said that the walls were primed and that the paint would still allow stuff to bleed through. This of course is a falsehood. A good wall should be primed first and then painted over.

If you put a good layer of paint on there (am not saying slather it on) it will look good and not rub off at the slightest touch which is what is going on at our house. I explicitly told them the paint issue was systemic. I can rub my walls and the paint just falls off. There are spots that were never even painted at all.

The paint isn't the only issue.

There are spots where my texture and tape and bed are incorrect, wavy, or cracked. My hinges are not put on correctly, and some of my doors have different spacing at the top and bottom. The light in my bathroom was hung crooked. The light switch/plug face plates are crooked or covered in paint.

Outside I have missing paint, anchors left in my brick, and my windows are covered in paint because the painters did not put painter's tape over while painting (or if they did, they didn't do it well). Also my tile grout was never sealed and so when I went to mop it, it became slightly discolored.

I would like my new house to look and feel new. A house is a sizable investment that you want to keep for a long time. The experience I have had with Ashton Woods is comparable to buying a new car and it is scratched or dented and the dealer tells you that is just the way it is.

Baffling right? I am tired of trying to get Ashton Woods to make it right. I am tired of trying to explain why and being told it can't be helped or I do not know better. It is a matter of principle.

Ashton Woods sold me a house, we paid for the house. We want our money's worth as well as good quality craftsmanship.

Also the warranty manager Brad came by. He basically told us they no longer prime the walls because they used latex-based paint. He said you cannot clean these walls you have to repaint if they ever get dirty.

As for the door paint coming of, he stated because they are hollow core doors the paint will come off with the slightest touch. So to reiterate you can't clean the walls and you can't touch the doors.

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User's recommendation: Do not purchase from here

Anonymous
map-marker New Orleans, Louisiana

New home

Bad service in San Antonio Im trying to buy a home cash but its hard with the people you have there please sent me a number to customers service so I can call and try to get answers

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Anonymous
map-marker New Orleans, Louisiana

New home

Been trying to buy a home in San Antonio and its been bad Im buying cash but service is bad I dont have a Reltor and they say I do which sucks because I being doing everything my self

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User's recommendation: No good

Erica E Oez
map-marker Atlanta, Georgia

Zero stars- zero warranty follow ups and no care for new community. The reps for this builder is terrible.

Zero warranty follow up- cheap builder- would not purchase from this builder ever again. Spent over 650k for my townhome beautiful community and love my neighbors but corporate office is a disgrace

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Pros:
  • Noje
Anonymous
map-marker San Antonio, Texas

Multiple Warranty Requests; customer service

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Last week, lightning struck our house and it fried some of my appliances and electrical components. I tried calling Ashton Woods for customer service, but every number I called was never answered by anyone and there was always voicemail.

After I checked the breaker boxes, there was a 24 hour number that I had to call multiple times to get someone to answer. Ive been in this house for nine months and customer service for Ashton Woods Sucks!!!!!!!!!! I STILL HAVE NOT RECEIVED SERVICE FOR MULTIPLE WARRANTY REQUESTS THAT I SENT OVER 6 MONTHS AGO FOR MY UNEVEN BACKYARD!!!!! MY WARRANTY REQUEST EXPIRES ON DEC 29, 2021.

EVERY TIME IT RAINS, THE WATER JUST PILES UP IN MY BACKYARD AND THEN THE PEOPLE WHO STAY BEHIND ME, THEIR WATER DRAINS FROM THEIR YARD INTO MINE, AND IT TURNS INTO A SWAMP FOR ABOUT TWO WEEKS, AND THE GRASS CAN NOT BE CUT!

No one has given me the status of my warranty request yet; Im pretty sure no one is coming or is going to give me an update either; probably, this email will go un-noticed too. NEXT YEAR I WILL BE MOVING ON TO A DIFFERENT HOME AND I WILL NOT RECOMMEND ASHTON WOODS TO ANYONE; ASHTON WOODS DONT GIVE A *** AND I DONT EITHER!!

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User's recommendation: Customer Service Sucks; Warranty Request does not exist; but Ashton Woods want their mortgage on time every month!!

Anonymous

Multiple Warranty Requests; Customer Service

Last week, lightning struck our house and it fried some of my appliances and electrical components. I tried calling Ashton Woods for customer service, but every number I called was not answered or returned; only voicemail.

How is it possible to call that many numbers and no one answers. It seems as if the answering service is designed to not be answered! Anyway, after I tried the breaker boxes, there was a 24 hour number I had to call multiple times to get someone to answer. Ive been in this house for nine months and customer service for Ashton Woods sucks!!

I STILL HAVE NOT RECEIVED SERVICE FOR MULTIPLE WARRANTY REQUESTS THAT I SENT OVER 6 MONTHS AGO FOR MY UNEVEN BACKYARD, AND MY ONE YEAR WARRANTY EXPIRES DEC 29 2021!!! EVERY TIME IT RAINS, THE WATER JUST PILES UP IN MY BACKYARD AND THE PEOPLE WHO STAY BEHIND ME, THEIR WATER DRAINS INTO MY BACKYARD AND IT TURNS INTO A SWAMP FOR ABOUT TWO WEEKS AND THE GRASS CAN NOT BE CUT!!! No one has yet to give me an update or status of my warranty request over six months ago. Im pretty sure I wont get a status update now; this email will probably go un-noticed too; I wonder what will happen IF MY MORTGAGE GOES UN-NOTICED FOR ABOUT 6 MONTHS!!!

Next year, I will be moving on to a different home and I will not recommend Ashton Woods to anyone. It seems as if Ashton Woods dont give a *** and I dont either.

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Pros:
  • Price

User's recommendation: Customer Service is terrible and warranty requests don’t exist for Ashton Woods

1 comment
Guest

Lightening strikes are not a manufacturing defect. The back yard might not also be considered part of teh Warranty. Does your warranty cover acts of god then you are out of luck on the appliances.

Anonymous
map-marker Florida, United States

Ashton Wood Thief

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Got to sign a contract with Ashton to build a home in Florida. After we pick the lot they ask for over $20 thousand dollars down.

They put us in payment. The day we went to close many but many months later, we did not qualify for the loan anymore, because they were some guidelines change with student loans on conventional loans. So we did not qualify for the loan. Ashton decided to keep our deposit and not give us a single penny back which is not legal to do.

We contacted the head quarter the CEO of Ashton in Georgia and he did ignore every call or email. We had to take them to court to get our money back. This builder is BAD not only just building but they are NOT honest at all. They also sold the house for more than what they were selling the home for us and they took forever to give us our money back after going back and forth with out attorneys.

They also collected interest money.

They are *** artist and bad people. Not ethical or professional.

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Reason of review:
Pricing issue
Lucylle Cwt
map-marker Irving, Texas

Ashton Woods Canterbury Hills And Hogans Glen Community Review

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I would NOT recommend Ashton Woods as your builder due to our experience of poor communication and constant delays. Our opinion is that this builder staffs individuals who are unprofessional. We went dropped this builder and went with another builder who is local and who we thought stuck behind his word.

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Construction and Repair Expert Talks

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Aug 28, 2020

How to buy a manufactures home? Tony Kovach, an industry expert, gives tips on how to choose and buy a manufactured house, pros and cons, and red flags to consider before purchasing.

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L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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