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Unethical Salt Cave owner

We have been contracted to install a Salt Cave in Asheville, NC. According to the contract, the owners (Appels) should have informed us regarding the specifications for electricity, and any special requirements from the local authorities. The provided misleading and wrong information. So according to the contract, they had to hire a local electricity company to do the electrical installation according to Changeland's guidance and pay them for that. Furthermore, any extra work we did to meet the requirements from the local authorities was to be payied by them. They let us finish the installation, officially received the salt cave, signed the corresponding documents, took smiling pictures with us inside the salt cave, and then denied paying us for the extra work, and sent us the bill of the electricity company! They owe us 16000 USD plus interests. Given this situation, we declined to them the option of representing us in the USA and selling our salt caves. They then started accusing us of unethical practices, etc. All their customers are giving very positive feedback for the salt cave we installed. This is because we are the only ISO certified company in the world for Salt Cave installation and management. The Appel's behavior is unethical. We know that they have not paied other contractors as well. May God forgive them.
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2 comments
#1058294

This comment from Basilis an his company Changeland is so totally erroneous he actually makes my case of my previous post. I am willing to post all my contracts with other contractors marked paid in full.

I will post his contract stating that I am buying and have paid in advance for a total package of 1 Salt cave of 450 sq. ft. with the height of up to a specified level. Basilis signed this contract knowing all the specs for a 'complete package salt cave'.

In the English language that means there will be NO additional charges. He had no idea what a 'change order was until he got here and was 'screwing' things up with the electrical sub contractor he had to hire since he was not licensed to do work here in NC which he was told COUNTLESS times during the 5-6 months of correspondence and skyping with myself and my project manager and general contractor. Basilis just thought that he was 'above' all the laws and that they 'didn't apply to him, that he was some how SPECIAL'. He never understood that US laws and NC laws and Asheville laws and the downtown Business District had rules and regs that had to be followed, he refused and was told he had to hire a lic.

electrician.

Now for the acceptance of the cave with smiling faces, we never had the cave up and running for a period of time because had we done that we would have seen all the problems and faults in the construction. We have had to REBUILD both water features in the cave twice, 1 within 6 months of the cave opening and one for the second time now 3 yrs later. They've both ruined the walls and floor of our cave and walking area outside the cave. The lighting in the cave has had to be redone and because of Basilis' arrogance in his 'knowledge' of the heating system for the floor, I had to spend an additional $8500 to correct his mistake.

He is a disreputable businessman who doesn't honor his word given to a fellow businessman for money owed on a contract. He now owes me over $15,000 for the electric contractors bill since I paid it. I'm a local businessman and I understand the value of a man's word.

As far as that ISO certification I've seen trucking companies with ISO certifications so I'm not sure how significant it is.

They didn't withhold our being their representative, we REFUSED being their representative.

We also spoke to an owner in Spain who had her cave delivered by Basilis, and even though she has a WARRANTY from him, it is worthless since when she has a problem, he has yet to provide the services she has paid for and needs.

I stand behind all my statements as being 100% true. Neal Appel Appel Enterprises of NC LLC

#1062855
@PissedConsumer1058294

Beth Apple's arguments are very far from the truth. In the contract we signed it is written that the Apples would either inform Changeland in advance regarding any special requirements for electricity, etc.

or they would pay for it. They never responded to our repeated requests, nor did they follow the agreed requirements for preparing the room for the installation as stated in the contract.

Despite that, we did much more than was agreed to deleiver to them the excellent salt cave they have. If that was not the case, they would neither pose smiling with Dr Basilis Masoulas inside their salt cave when it was delivered to them, nor would they have signed the offitial Minutes of Acceptance they did, recognising as well all the extra additional services which they received from Changeland.

[all documents and photos are available on request sales@***.com].

Later, when we diclined to them the US representation, they started with all their accusations, in order to ensure that Changeland will not deliver any other high quality salt cave in the US.

Our guarantee is clear and applicable and we honor it, although non of our customers had any problems with our salt caves. Other non certified contractors, are obligated to maintain continuously the caves they deliver, Changeland salt caves require zero maintanance if the Customer followes what is on the manual and what he has learned during the Training Seminar we deliver during the installation of he salt cave.

Finally, as with any business investment, if the business fails, it is the business man to blame, not the salt cave!

In Spain for example, our cave in Barcelona is successful (same as in Asheville!), whereas in San Cugat, the lady owner failed to follow our recommendations, and their business was not doing so well. Of course we are always available to provide all our customers any support they may need becuase we want them to be very successful.

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ID
#728450 Review #728450 is a subjective opinion of poster.
Location
Asheville, North Carolina
Cons
  • Use unethical means to damage reputation
  • Do not meet their agreements
  • Do not value their contractors
Reason of review
Problems with payment
Loss
$16000
Preferred solution
Let the company propose a solution

UNETHICAL SALT CAVE BUILDER FROM GREECE

THE COMPANY IS CHANGELAND CRYSTALOTHERAPY FROM GREECE. BASILIS MASOULAS, OWNER, LEFT ASHEVILLE, NC OWING OVER $8000 TO AN ELECTRICAL CONTRACTOR WHO PERFORMED MUCH OF CHANGELAND'S WORK SINCE MASOULAS NEVER INQUIRED ABOUT RULES & REGULATIONS GOVERNING CONSTRUCTION IN THE USA. MY COMPANY PAID AN ALL INCLUSIVE PACKAGE PRICE FOR THE CONSTRUCTION OF THE CAVE, THE TRAINING, THE MANUALS FOR THE OPERATION OF THE COMPONENTS OF THE CAVE, AND ALL MATERIALS NEEDED. COMING FROM GREECE MASOULAS WAS TOLD HE WOULD NEED ELECTRICAL ITEMS THAT ARE 'UL' LISTED AND APPROVED FOR U.S.A. USE. HE AGREED TO PURCHASE THOSE MATERIALS HERE AND PAY FOR THEM, SINCE WE PAID FOR A COMPLETE PACKAGE. HE DID NOT HAVE A N.C. LICENSED ELECTRICIAN SO HE AGREED TO USE MY CONTRACTOR AND PAY FOR THEIR WORK. HE AGREED TO PAY WHEN HE RETURNED HOME TO GREECE SINCE HE "MAXED OUT HIS CREDIT CARDS AND NO ONE AT HOME COULD WIRE THE MONEY TO HIM HERE IN ASHEVILLE". ONCE HE RETURNED AND THE CONTRACTOR SENT HIM A BILL HE EMAILED BACK THAT HE WAS 'NOT PAYING'. THIS AFTER BEING RECORDED SAYING THAT HE WILL PAY. WE ONLY RECEIVED 2 MAUALS AND ARE WAITING FOR 2 MORE AND A PLAYLIST OF MUSIC AND A SAMPLE OF THE INTAKE AND EXIT FORMS. THERE WERE NUMEROUS ADDITIONAL OVERAGES DURING THE CONSTRUCTION OF THE CAVE DUE TO MASOUALS' CONSTANTLY CHANGING IDEAS OF THE WORK NECESSARY TO PROCEED. ONE ALWAYS ANTICIPATES EXTRA EXPENSES BUT NOT WHEN THE COMPANY REP. DOESN'T EVEN KNOW THE INFORMATION ABOUT PRODUCTS HE USES ALL THE TIME. HE WAS TOLD THE NETTING HE USES MUST BE FIREPROOF HIS WAS NOT AND HE COULDN'T FIND ANY. WE FOUND ONE HERE AFTER A 5 MIN. GOOGLE SEARCH. HE REFUSED TO BUY IT SINCE IT WAS MORE EXPENSIVE THAN WHAT HE USES. HE COULDN'T GIVE ME THE CORRECT MEASUREMENTS (EVEN THOUGH HE HAD THE PLANS HE APPROVED). I HAD TO PAY FOR THE NETTING TO GET APPROVAL FROM THE CITY. IF INTEREST IN A SALT CAVE CONTACT ME FOR A MORE DETAILED ACCOUNTING OF HIS ERRORS AND OMISIONS AND POOR BUSINESS PRACTICE. I CAN ALSO HELP IN BUILDING A SALT CAVE USING OLD WORLD IDEAS AND MODERN TECHNOLOGY. SOLA SALT CAVE OF ASHEVILLE, NC.
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3 comments
#1058005

I worked as a contractor the Appel's establishment doing work before and during the installation of the Salt Cave from Changeland. I am from the USA.

The Appels did not pay us for our work and they did the same with most of the contractors, including Changeland. We all did an exellent work but the Appels did not pay us and accused us.

I have heard that the Appels wanted to represent Changeland in the USA, but Dr Masoulas did not give them the franchise/agency. So apparently they went against him for that.

#1058296
@PissedConsumer1058005

Who are you? Don't be a chicken and hide behind 'anonymous'.

If I owe you money I'll pay you, but I think you're full of BS.

There is no contractor that has not been paid fro my cave.

I REFUSED TO BE A FRANCHISEE OF CHANGELAND because Basilis was not giving me anything I was not capable of doing myself better and cheaper. He could do nothing for me.

#546823

I went to Sola in Asheville to check out the 'cave' and was amazed it looked so real. When I spoke to one of the owners, Jodie, she told me they had to completely rebuild the salina from scratch since it repeatedly broke down.

Since the rebuilding its been fine.

I guess good old American know how won out again. Seriously, the Appel's have done an amazing job on both the cave and retail sides to make it a very warm and exciting place to spend some time and relax and maybe pick up a chunk of salt for home decoration, really loved it and will be back again.

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ID
#340034 Review #340034 is a subjective opinion of poster.
Location
Dallas, Texas

About

Ashevilles Salt Cave Terms of Service
Return must be postmarked within 30 days of original purchase. No returns after 30 days. Open or used items, or those showing ordinary wear and tear or damage caused by improper use or accidents will not be considered for refund. Refunds will be processed after item has been received and inspected and deemed in new condition. If, for any reason, The Client of Ashevilles Salt Cave are unhappy with The Customer's purchase, The User may exchange within within 30 days of original purchase. Exchanges must be postmarked within 30 days of original purchase. No exchanges after 30 days. No refunds on shipping costs. Items will be shipped within 5 business days of receipt of purchase and will be sent either by USPS or UPS. Gift cards purchased for retail items in Company's shop at 12 Eagle Street can only be used for in-store purchases and will not work for the online store.
To read more: https://ashevillesaltcave.com/legal/terms-of-use/
Ashevilles Salt Cave Privacy Policy
The Client's privacy is important to Website It is Asheville Salt Cave's policy to respect The User's privacy regarding any information Ashevilles Salt Cave may collect while operating Ashevilles Salt Cave's' website. Accordingly, Ashevilles Salt Cave have developed this privacy policy in order for The Client of Ashevilles Salt Cave to understand how ashevillesaltcave.com collect, use, communicate, disclose and otherwise make use of personal information. ashevillesaltcave.com have outlined Company's privacy policy below. Website will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Before or at the time of collecting personal information, The Company will identify the purposes for which information is being collected. Ashevilles Salt Cave will collect and use personal information solely for fulfilling those purposes specified by ashevillesaltcave.com and for other ancillary purposes, unless The Company obtain the consent of the individual concerned or as required by law.
To read more: https://ashevillesaltcave.com/legal/privacy-policy/
Ashevilles Salt Cave FAQ
Company's sessions begin exactly on the hour and therefore it is very important to allow extra time to navigate downtown, find parking, use the restroom, and help The Client to a cup of herbal tea. If The Client of Ashevilles Salt Cave arrive after the session has begun, The User of Website may be able to join Ashevilles Salt Cave for the following session if Website have availability. During The Customer's 45 minute session water is pulled from The Client's system. It is recommended that one use the restroom prior to beginning their session and immediately following it. Website also recommend increasing The Customer's water intake through out the day. The salt session helps improve and boost one's immune system. During chemotherapy the idea is to lower immunity to aid in the killing off of the cancer cells, therefore it would be counter productive to one's treatment to visit a salt cave. From Ashevilles Salt Cave's' experience: it is recommended to use the salt therapy in Company's cave under a doctors care during which time they can monitor and reduce the amount of hormone they are prescribing for their patients until it is possible to completely stop its use.
To read more: https://ashevillesaltcave.com/questions/
Ashevilles Salt Cave Pros and Cons

Cons: Use unethical means to damage reputation, Do not value their contractors

Summary

Ashevilles Salt Cave is a therapeutic facility in Asheville where clients can feel the atmosphere of a real salt cave and cure their respiratory and skin issues. 250 000 000 year old Polish salt crystals make the cave a perfect place to deal with seasonal deceases, varied rashes, digestion and heart disorders, allergies, breathing problems etc. A room for treatment has 64 degrees temperature releasing necessary elements to purify the body and calm the soul. Combining fresh air, musical accompaniment and lights, the sessions last 45 minutes allowing people enjoying pure air and relax.

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