New Reviewer

Software products are good, but tech support is almost non-existant. They hide behind voicemail, and don't answer their email. We purchased one of their "Admin" products on a Friday morning, and it would not register with the serial number that we received. After 3 phone calls we finally reached a person that promised to have the problem solved in the next hour. 90 minutes later, the problem was not fixed and we received no response from them. Our next 5 calls and 7 emails all went unanswered and their phone line says "closed for the day". Very easy to place an order online and get the product, but forget techinal support, even if you are willing to pay the $50 "Expedited Fee". Buyer Beware!
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Problem was eventually resolved, with their email and phone support, but non-business hours support is not available, and no direct tech support number is available, they call you back.

#233780 Review #233780 is a subjective opinion of poster.
Los Angeles, California

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