126 Ascentive Reviews | ascentive.com @ PissedConsumer

Khristy Lid

Khristy Lid |

Philadelphia, Pennsylvania

Dealing with THIEVES

Sep 24, 2017

1.4

Ascentive, you are unethical, deceitful, lying thieves. I can't get to you on the phone saying to use your email contact. You Have Double Billed Me, not Once, but Twice. You are thieves. You are crooked. I hope one day you will be found to be fraudulent and close down. I have used your programs for a few years. I noticed you charged me for PC Speed Pro. When I received my credit card billing, I saw you had billed me AGAIN for a higher amount. I emailed you with this info and never heard back from you. I emailed you again, and never heard back from you. I emailed you again, and this time you wrote back....."it has been longer than 30 days and we can not refund your money". I email you again because apparently you were too stupid to understand that I was not asking for a refund because I didn't want the program, I was asking you to return the second charge that YOU STOLE FROM ME. Now I get no response again. I went back thru my credit card statements and realized that this is not the first time you have done this to me. YOU ARE DISCUSTING. YOU ARE HORRIBLE. YOU ARE THEIVES. YOU ARE UNETHICAL. I keep asking for the money you stole to be returned and you ignore me. You will regret this decision. You owe me $120.

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Loss:

$120

Reason of review:

I was double billed twice and they will not return my money. Thieves!!

Preferred solution: Full refund

Anonymous

Guest-927007

Largo, Florida

Ascentive Not Wanted

Sep 28, 2016

I check my bank account online EVERY day. I know exactly what I spend and where, so I was surprised to see that this company Ascentive attempted to charge my debit card for $59.95, it was refused and therefore never gone from my account but the fact that they had the nerve to try.

Who are they and why has this occurred to so many people? More importantly what can be done to ensure that others are not affected or that they are successful in getting what they want eventually?

Of course the account that they attempted to use has to now be closed and I am left with dealing with the aftermath of a closed bank account. They should be held accountable, I know I am not the only one.

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Reason of review:

Problems with payment

Anonymous

Guest-919757

Merchantville, New Jersey

Ascentive Customer Care Review

Sep 16, 2016

Can not contact to place a complaint.

View full review

Reason of review:

Poor customer service

Anonymous

Guest-863492

Rochester, New York

Fraud Charges

Jun 10, 2016

1.0

I never ordered any product from this company and they billed my Mastercard $59.95. I am now in the process of having my account changed and money returned. I have no idea where they got my credit card info from. I would never order any software as I only use my company laptop and the IT department takes care of everything. The number I was able to locate to contact them to question the charges is only a recording to email them with complaints or for service. I found it nice that it specifically mentioned fraudulent charges also on the recording, that told me everything I needed to hear about this company and how they operate.

View full review

Loss:

$60

Cons:

Never ordered this junk

Reason of review:

charged but never ordered

Preferred solution: Full refund

Anonymous

Guest-830543

Las Cruces, New Mexico

Credit Card Charge for this software that I didn't order

Apr 15, 2016

Hey all, I recently made a couple purchase online from Uline, GoDaddy, Amazon and SoftwareKing. Same day, a charge appeared on my credit card for Ascentive-FinallyFast for $29.95. ??? My credit card number is strictly controlled, but... was used for these online orders. Now.... is it possible that someone at one of these companies is scalping credit card information? Did any of you make purchases from any of these companies when the charges appeared on your cards? List them, maybe we can determine if someone is internally doing this and maybe get them under investigation. Any ideas from the rest of you? First time ever for me!

View full review

Loss:

$30

Reason of review:

Never ordered this product, but charged appeared on my card. Would it be possible for you to tell me who charged my card?

Preferred solution: Let the company propose a solution

Anonymous

Guest-804784

New York, New York

Ascentive--The whole program & software

Mar 07, 2016

There are 5000 junk file deleted from my computer of which I did not ask for. Some I could care less & some I wanted. Do not like being told what I can have on my computer. My guest section is gone probably in the junk files & now my some of my e-mail file are not coming in. I cancel the software & tried to cancel the program but was told it was not allowed or opened elsewhere. It is no longer in my control panel section.

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Reason of review:

Making junk file that you should have left alone.

Preferred solution: Cancellation of program & software.

Anonymous

Guest-760914

Vancouver, Washington

Ascentive

Dec 30, 2015

I purchased technical support along with Active Speed,Spyware Striker Pro, and PC Scan & Sweep. All programs recently would not accept my passwords and login.

I have made several attempts to speak with a technician to resolve the situation. It has taken me almost 2 days before I realize that I think this operation is now a scam and has probably taken information from my pc that is a concern of mine. They will not return telephone calls as they indicate after cleaning up my computers. Records are not current....

they loose contracts, they don't know what I have or a contract... but they were able to take $600.00 from my account. The telephone numbers answer but go dead after 4 minutes waiting for this (technician).

I will take this matter up with the better business bureau. do not do business with this group

View full review

Reason of review:

Problems with payment

1 comment

Guest-1091230

Jan 08, 2016

ASCENTIVE HAVE DEDUCTED 3 PAYMENTS FROM MY BANK ACCOUNT AND THEIR EMAIL ADDRESS IS UNOBTAINABLE.

I HAVE NOW PASSED THIS ON TO MY BANK SCAM SORTING DEPARTMENT TO GET A REFUND.

THE WHOLE COMPANY SHOULD BE SUED. DNR

Helpful

Anonymous

Guest-735603

Santa Barbara, California

Other Product Review

Nov 17, 2015

Just got an AMEX fraud alert for Ascentive for $59.95. I appreciate AMEX catching this fraud. My deeper concern is how Ascentive got my credit card number.

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Reason of review:

Pricing issue

Dylen Uul

Crystal Falls, Michigan

I acctually paid ascentive to ruin my lap-top

Apr 23, 2015

1.0

I paid www.ascentive.com to ruin my lap-top. Acentives people who I could barely understand, talk 1000 words per minute and are trained to rip the average person like me off! I was told the software would clean my computer space and make my lap-top run faster. What I got was a totally destroyed computer. I am right now working with my bank, The Better Business Bureau and the Consumer Protection Agency. I tried many times to resolve the problem with ascentive, only to get the impression that the company does not exsist. I urge others not to fall prey like I did. Because it was advertised on a major tv network I assumed it was legit. I was totally mistaken. This company if you can call it a company should be shut down entirely.

View full review

Loss:

$600

Cons:

Ruined my lap-top

Reason of review:

RIPPED OFF!!!!!!!!!!!!!!!!!!!!!

Preferred solution: Full refund

Nekia Pma

Chicago, Illinois

Ascentive Sopftware tries to bill me for a subscription not ordered

Mar 30, 2015

1.3

This scam company sells PC cleaner software. I bought it on a one-time basis, ut now they claim I owe them another $29 for "renewal". When I try to cancel via the web site of the 1-800 "support" number, I am persistently disconnected. They seem to have a system designed to stymie customer complaints, because I called them several times and got disconnected right after I told them I want to cancel the billing. Also, their web site demands, for action, an "account" number -- but they do not display that account on any of their correspondence. The company is a scam.

View full review

Loss:

$29

Reason of review:

Not as described/ advertised

Preferred solution: Stop billing me and canncel the softare

Anonymous

Guest-554615

Orlando, Florida

Software Review

Nov 05, 2014

Made a mistake by downloading this BS software can't get rid of it it want even allow me to restore my computer and has ruined my computer. Ascentive you should be a shamed of your self you're the worst thing that happened to my computer. ..

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Anonymous

Guest-535985

Refusal to take a repair contract with Ascentive and the threat from the Ascentive Tech that resulted

Sep 18, 2014

I needed to have my computer repaired and a friend suggested Ascentive. I contacted them and upon completion of the supposed repair, they offered me a 2 or 3 yr contract price. I am a widow and can not afford the contract price, so I asked to pay simply for the repair. The offer was refused and the Ascentive employee has since threatened to come to my home and take the computer. He has also disabled the computer, so that I can not use it. I am now using a neighbor's computer. I have notified the local police department and the IC3 Section of the FBI. When I calm down, I will notify the Better Business Bureau. This type of behavior is unacceptable in a country like the US.

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Anonymous

Guest-400573

Charge your CC, break your computer

Jan 29, 2014

Charged $240 on the credit card. This was supposed to cover support for three years. Had me install and download all sort of software that kept reporting issues. Ultimately, they connected to the computer and did things that caused it not to be able to boot anymore. They said they couldn't do anything there and I had to contact someone someone local to fix. I canceled my account and requested a refund, and was told told I'd get one... only to be denied later. Do not use this company under any circumstances - unless you like to hand over your hard earned money.

View full review

Loss:

$240

1 comment

Guest-902221

Nov 18, 2014

I have had the same issue. My computer blue screened after that supposedly fixed my computer That was on 11/28/13.

I purchased it on 11/18/13 and I was told that it would be refunded but it never was.

Do not use this product it is a scam.

Helpful

Anonymous

Guest-341717

Lakeville, Minnesota

Ascentive does not allow order cancellation

May 02, 2013

I tried to contact Ascentive at their posted customer service email address after they charged for a service we no longer wanted. Their email address does not work, it bounced. Their 800 number gets you on indefinite hold, their cancellation web site added text to my email that would have made me give up claims for payments I wanted to cancel. I will try to get my charge card to delete the charges because Ascentive is completely unresponsive. Needless to say that I will not get any more of their services because I can not afford the time to get companies like this off my back.

View full review

Loss:

$60

Taggart Pbk

Goodland, Kansas

Vicki butts

Feb 25, 2013

ascentive removed money from my account without my permission,when i asked to close this account with them i was given the runaround. this software has put a virus on my computer,and their employs can't figure out was dissatisfied with this software because it's a "GREAT PRODUCT.'i beg to differ with them on that respect.LIKE *** IT IS!!!!!!!!!!!!!!!!! also when asked today after waiting for the return to my account,it had to be my banks fault! i've spoken to my bank three times about the money and it isn't there,period. i know my bank isn't witholding the truth from me.

View full review

Loss:

$2995

1 comment

Guest-676984

Jul 09, 2013

Ascentive worked on my desk top for four hours, three weeks later it crashed and I bought a new one. I asked for a refund and am giting the royal run around.

These people will not return phone calls, some are just plain rude, and have no problem with lying to customers.

Stay away from them, they are just crooks. Bill

Helpful

Pending legal Action d

Los Angeles, California

Ascentive

Aug 21, 2012

Bought PC Speedscan Pro, before they would turn it on I got a tech/salesman who that told me they needed access my PC to install, had me download a program so he could access my PC, big mistake, he scand/looked at my PC and told me I had viruses or Trojans, showed me how my PC was being affected/running. Said that I could have a Tech from Ascentive fix my PC on a Service Contract for over $500.00 for 3 years.

I wouldn't go for their Service and hung up/terminated their sales pitch. After terminating the call, etc. I got on the Web and found Emisoft and ran a free anti-malware program. Low and Behold I did have Trojans and Spyware, but they were put there by Ascentive !!!.

I have a pic of my PC while Emsisoft Malware remover was removing 5 spyware and tracker programs and a Trojan from my PC all with Ascentive program files attached to them. They infected my PC, then wanted me to pay them to clean it !!!

I have a date stamped picture of my PC taken with a camera as Emsisoft removed their viruses!!! (Emsisoft is a somewhat free Malware Program, thank you Emsisoft !!!) BEWARE, AVOID THEM LIKE THE PLAGUE!!!

View full review

Loss:

$29

3 comments

Guest-1258307

Dec 20, 2016

my grandma has ascentive as well everytime i open her computer there is a bogus warning that has donets job well enough that they have scared her into paying them... every year! i tried to tell her this is a scam but she knows best, i even noticed they have her paying them 150.00 2x a year once in feb and once in march why would a company have a payment schedule like this unless its a scam i also saw her give them remote acess to her laptop as well

Helpful

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Contact Information

Website:

www.ascentive.com

Mailing Address:

P.O. Box 92302 1800 JFK Blvd., Suite 300

Philadelphia, Pennsylvania 19103

United States

Phone:

(215) 989-4173

Contact Ascentive Customer Service

About

Summary

Ascentive News Update: Ascentive LLC has been named as a defendant in a class action lawsuit filed in the United States District Court, Eastern District of Pennsylvania. The lawsuit alleges that Ascentive "has designed its software to defraud consumers by deceiving them into paying fees to fix fabricated and/or overstated computer problems." "In the simplest terms, Ascentive always claims that a user has PC errors, regardless of whether they exist or not," as alleged by the class. Lead counsel is David Senoff with Caroselli, Beachler, McTiernan. 01/04/2011 The Washington State Office of the Attorney General reports that Ascentive LLC has agreed to refund thousands of Washington consumers under a settlement agreement with the State The Attorney Generals complaint against Ascentive. Washington State Office of the Attorney General's website reports that as part of the settlement, Ascentive has agreed to a number of restrictions on its marketing and billing practices. In addition, Ascentive has agreed to: "provide restitution to consumers who purchased both a backup CD and the company's Extended Download Service but did not use them. The Attorney Generals Office estimates that about 5,500 consumers are eligible for refunds of about 17.90 plus tax;"pay a 20,000 civil penalty, plus 58,000 to reimburse the Attorney Generals Office for attorney's fees and legal costs"State of Washington published online Ascentive's settlement agreement. 11/23/2010 - Ascentive LLC filed a preliminary injunction motion against PissedConsumer in United Stated District Court, Eastern District of New York contending that it is suffering irreparable injury to its brand and business reputation at the hands of PissedConsumer, as well as loss of revenue. - . PissedConsumer and its attorneys vehemently deny Ascentive's allegations and have opposed Ascentive's preliminary injunction filing, which can be read here. Ascentive LLC, maker of Finallyfast software, is an U.S. company based in Philadelphia, Pennsylvania . The company offers a variety of products and services intended to eliminate spyware, malware and other undesirable programs which may exist on a user's computer. In addition, Ascentive sells a host of optimizing software products , which are intended to maximize the performance of a personal computer . Ascentive offers free trials for almost all of its products. In addition, the company provides software updates and replacements. Ascentive offers customer support as well. The company has reportedly received various awards and accolades from several industry publications. Please be advised that all of the software developed by Ascentive LLC is protected by copyright laws and international copyright treaties.

Ascentive is ranked 745 out of 5624 in Software category

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Ascentive

Ascentive Overview

Media from reviews

Top Ascentive Reviews

"Dealing with THIEVES"

Dealing with THIEVES

Ascentive Not Wanted

Ascentive Customer Care Review

Fraud Charges

Credit Card Charge for this software that I didn't order

Ascentive--The whole program & software

Ascentive

Other Product Review

I acctually paid ascentive to ruin my lap-top

Ascentive Sopftware tries to bill me for a subscription not ordered

Software Review

Refusal to take a repair contract with Ascentive and the threat from the Ascentive Tech that resulted

Charge your CC, break your computer

Ascentive does not allow order cancellation

Vicki butts

Ascentive

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