Ascend Hotel Collection
Ascend Hotel Collection Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ascend Hotel Collection reviews show a 2.2 star rating from 1 customer review with mostly dissatisfied sentiment; issues include a severed power cord, billing disputes, and unreachable customer service.
Key Takeaways for Future Customers
- Confirm contact details before booking and expect to escalate if customer service is unreachable.
- Document payments and receipts to address billing disputes quickly.
- Inspect arrivals immediately; report damaged items like a severed power cord for replacement.
Negative Feedback / Risk Areas
- Customer complaints about unreachable phone number and poor customer service.
- Billing issues and disputes with staff, including allegations against manager Ramon.
- Product damage on arrival and concerns about high price level.
Positive Feedback
Reviewers list no pros so far and report immediate concerns about product condition and service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ascend Hotel Collection reviews show a 2.2 star rating from 1 customer review with mostly dissatisfied sentiment; issues include a severed power cord, billing disputes, and unreachable customer service.
Key Takeaways for Future Customers
- Confirm contact details before booking and expect to escalate if customer service is unreachable.
- Document payments and receipts to address billing disputes quickly.
- Inspect arrivals immediately; report damaged items like a severed power cord for replacement.
Negative Feedback / Risk Areas
- Customer complaints about unreachable phone number and poor customer service.
- Billing issues and disputes with staff, including allegations against manager Ramon.
- Product damage on arrival and concerns about high price level.
Positive Feedback
Reviewers list no pros so far and report immediate concerns about product condition and service.
Media from reviews
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Fort Worth, Texas
Phone number listed is not correct, and I need to speak with customer service about the damaged power cord that arrived with my diffuser today, for replacement.
The diffuser power cord arrived severed with copper wiring exposed on both ends, and need a replacement.
- No pros thus far power cord is severed
- Diffuser arrived with severed and frayed power cord
Preferred solution: Diffusers power cord arrived severed and frayed with copper wiring exposed and need an undamaged power cord..
User's recommendation: Unable to reach customer service. The phone number listed for them is not valid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint On Manager Ramon
- Guest says Ramon claimed payments were declined.
- Guest says the card is flagged.
- Guest says Ramon threatened eviction with their children.
Ramon’s Customer Service Is Horrible . .
. I’ve been at the Somerset Lofts Hotel since April and never had a problem until he came here. Ramon has been telling me my payments have been declined and my card is a red flag in the system . .
. I have statements showing the payment coming from my account . . .
He has threatened to put me out with my 2 small children. I was not once rude to him . . He talks over me while I’m trying to talk .
. Ramon is very sarcastic and needs to be trained correctly for this “Manager” position and also training for customer service because this is unacceptable for me as a paying customer. I never caused any problems at this hotel . .
As a paying customer I shouldn’t be treated this way. Thank You Have a Great Day
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