Patricia W Gjk

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 Verified Buyer | map-marker Fort Worth, Texas
#4784520 
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Phone number listed is not correct, and I need to speak with customer service about the damaged power cord that arrived with my diffuser today, for replacement.

2.2
Ascend Hotel Collection - Phone number listed is not correct, and I need to speak with customer service about the damaged power cord that arrived with my diffuser today, for replacement.
Ascend Hotel Collection - Phone number listed is not correct, and I need to speak with customer service about the damaged power cord that arrived with my diffuser today, for replacement.
The diffuser power cord arrived severed with copper wiring exposed on both ends, and need a replacement.
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Loss:
$305
Pros:
  • No pros thus far power cord is severed
Cons:
  • Diffuser arrived with severed and frayed power cord

Preferred solution: Diffusers power cord arrived severed and frayed with copper wiring exposed and need an undamaged power cord..

User's recommendation: Unable to reach customer service. The phone number listed for them is not valid.

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Helpful
Nyeshia H

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 Verified Reviewer | map-marker Somerset, New Jersey
#3854899 
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Complaint On Manager Ramon

Ramon’s Customer Service Is Horrible . . . I’ve been at the Somerset Lofts Hotel since April and never had a problem until he came here. Ramon has been telling me my payments have been declined and my card is a red flag in the system . . . I have statements showing the payment coming from my account . . . He has threatened to put me out with my 2 small children. I was not once rude to him . . He talks over me while I’m trying to talk . . Ramon is very sarcastic and needs to be trained correctly for this “Manager” position and also training for customer service because this is unacceptable for me as a paying customer. I never caused any problems at this hotel . . As a paying customer I shouldn’t be treated this way. Thank You Have a Great Day
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