Thomas M Qje
map-marker Hempstead, New York
#1530738 
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Terrible Follow Up - COMPLETELY IGNORED

1.7
AS Tax Inc was recommended by a friend for Tax Filing services. I used them on March 7, 2019 to file my 2018 Tax Return. I found this process to be well run and a pleasure, no hassles. Subsequently, I had a tax question I needed answered. I did not know where to go, since AS Tax Inc. did my taxes and I assumed I would continue to use their services in the future, I reached out to them. I placed 6 Calls & sent an Email with my question hoping to get some guidance. The time sequence is listed below: 1. Tues. 4/30 Called 10:15am - took message 2. Wed. 5/1 Email 12:08 pm - I thought this would bring a quicker response. 3. Thur. 5/2 Called 11:27 - took message 4. Mon. 5/6 Called 10:29am - took message 5. Tues. 5/7 Called 11:47am - took message - said would be in @ 2:00 6. Tues 5/7 follow up call at 3:42 - told in with client 7. Wed. 5/8 Called 12:35 - told again in with client I have never experienced such a lack of service or common courtesy. The lack of response makes you wonder. I WOULD NEVER EVER RECOMMEND THIS PERSON TO ANYONE. WORST EXPERIENCE EVER!!!!
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Cons:
  • Terrible follow up and customer service
Reason of review:
Poor customer service
Comment
Helpful

Tax Expert Talks

IRS and US Taxes: Things You Should Know About New Tax Season

Feb 26, 2021

IRS and US Taxes: What consumers should consider this tax season. In this video interview with Pissed Consumer, professor of law, Francine J. Lipman shares her tips on tax season and talks about the IRS system, the pandemic impact on taxpayers, and the US economy.

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Francine J. Lipman
Francine J. Lipman

William S. Boyd Professor of Law at the University of Nevada, Las Vegas. Professor Lipman worked as a CPA and then turned to law. She has a stellar record as a lawyer, an accountant, a scholar, and a teacher.

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