SOLD WINDOWS 8 TO ELDERLY MAN WHO ALREADY HAD IT SAYING THEY WERE MICROSOFT

I AM TRYING TO HELP A FRIEND WHO IS IN HIS LATE 80'S . HE WAS COLD CALLED AND PERSUADED HE NEEDED WINDOWS 8 (Not realising he already had it)) TOLD IT WAS MICROSOFT CALLING THEY TOOK £112.47 AND HE SHOULD HAVE HAD 14 DAYS TO CANCEL UNDER UK LAW IMPOSSIBLE TO GET ANY RESPONSE FROM THIS COMPANY. MICROSOFT ARE SORT OF HELPING BUT NOT MUCH ANY IDEAS HOW TO EMAIL OR TELEPHONE THEM have tried the head office still no response the links on the order etc all go directly to MICROSOFT WHO SHOULD TAKE RESPONSIBILITY THIS IS A BIG ***
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1 comment
#809808

You can find help here when you directly contact Microsoft:

http://support.microsoft.com/gp/esd-support-phone-numbers

ID
#484415 Review #484415 is a subjective opinion of poster.
Location
London, England

Windows download doesn't work

Bought windows 8 from this company and it doesn't work.I can't get hold of them to discuss this matter. I've tried Microsoft no reply. The download just keeps getting to one part and then says. (not sure if computer is ready for download) thy again. 10 times later still the same. Does anyone have a number for this company or email that I can mail my complaint to. The company comes up when using the Microsoft website so you would think it would be ok to use . My email is stevedennisiw@***.com if you think of anything that might help. Cheers SD
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ID
#378551 Review #378551 is a subjective opinion of poster.
Loss
$25

I can not find the contact details of the company

12/15/2012 I purchased over the Internet in company Arvato Distribution GmbH Benzstrasse 5-7 3**** Herzebrock-Clarholz Germany operation system Windows 8 Pro with backup DVD.12/18/2012 received from the company email: "Your Windows 8 Pro has shipped. It should arrive in 7 to 9 business days" and "Don't reply to this email - the address isn't monitored, and we won't be able to read or respond to your messages".But still I not received the DVD (today 01/12/2013). So I want to contact the company by email.I would be very grateful if you help me get the necessary information to contact the company.
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1 comment
#596789

You must call the microsoft hotline of your country - then you get the right connection. From austria I get this cost-free connection per telephone (My eglish is not very greatful).

ID
#374487 Review #374487 is a subjective opinion of poster.

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