Artkive
Artkive Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Artkive has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great idea, I love the app.
Cons: Cant log in and no on contacts me back, Very unclear and untrue about pricing.Recent recommendations regarding this business are as follows: "Yes and no", "Make sure you understand the price tag and their "process" that is so clear but not really!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Artkive has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great idea, I love the app.
Cons: Cant log in and no on contacts me back, Very unclear and untrue about pricing.Recent recommendations regarding this business are as follows: "Yes and no", "Make sure you understand the price tag and their "process" that is so clear but not really!".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No one called me back
I been trying to log in I been leaving voicemails and texting that number they said to text nothing back
- I love the app
- Cant log in and no on contacts me back
Preferred solution: Price reduction
User's recommendation: Yes and no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hit with an unexpected and unreasonable bill
I decided to try the service from the company and sent in the box, however I was not sure about any of the services due to inability to have the estimate up front so I deferred to mark any of the services and was expecting an estimate after they received and evaluated my submitted art pieces. I realize I sent lot of art pieces and it was around the holidays, so kept checking on the order status to only see that "they were working on it".
Then, after about 2 months I receive an invoice for nearly 600$ and threats to be sent to the collection agencies if I don't make the payment. Despite multiple attempts to talk to someone to share the concerns and seek the resolution of the transparency issue, none was provided. I respect the work that was done, but I consider it completely unfair to the customer to not be given estimate. Each art is approximately 1$, so it would be as simple as counting the art to give an estimate before finishing the work, photographing and then be threatened to payment for something that should be so optional and enjoyable.
I would really love the company to refund the our balance as well as try and change the policy to make it more transparent as this seems to be the recurring complaint as noted later after online reviews.
I am very thankful for the work they do, but again only complaint I have is not been given an estimate and then forcing the payments out of families, even if it is "cheaper" than other companies as they stated in our communications. They also stated that all of this information about payment and rules, is on their website.
Again, appreciate that they have all of this somewhere there, but they really don't expect customers to read all of it. Why not make it more clear and include it on their beautifully advertised boxes and order forms that are shipped to the customer?
- Great idea
- Very unclear and untrue about pricing
Preferred solution: Full refund
User's recommendation: Make sure you understand the price tag and their "process" that is so clear but not really!!!
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