Artisana Home And Grocery Reviews

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Artisana were OK, but they must have gone bust!

I have just spotted a number of complaints about his company. I ordered several times from them and they always delivered. They were based in a small town that I know in the Midlands, UK. My last order took ages, but at least it arrived. When I tried to reorder I guessed they must have closed down. The website was down, the Facebook page was down and the phone was disconnected. They had always charged stupidly cheap postage rates to Australia and I always ordered tonnes of stuff, so I guess they folded if everyone did this..... Pretty poor that people lost their money and the company just disappeared though.
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ID
#664571 Review #664571 is a subjective opinion of poster.
Location
Melbourne, Victoria
Reason of review
Poor customer service
New Reviewer

SCAM, SCAM, SCAM!!! BEWARE!!!

I ordered some baby formula and baby food and never received anything. Couldn't reach any one at this company. I tried emailing them directly several times and I then ended up finding them on Facebook and reached out to them however they ended up deleting the Facebook account within a few days because they were getting so many complaints. Their customer service phone number they have listed on their website is complete BOGUS! Luckily I filed a report with my bank and had my money returned. DO NOT, I REPEAT, DO NOT ORDER FROM THIS COMPANY!!!!!!! They are nothing but a scam.
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ID
#658187 Review #658187 is a subjective opinion of poster.
Cons
  • Scam
Reason of review
SCAM, SCAM, SCAM!!!!

Order $400 worth of formula

Artisana Home And Grocery - Order $400 worth of formula
The shipments I got from them through Amazon in the past had always taken 6 weeks to 9 weeks. So I knew that the 6 weeks listed on their site could mean longer. So instead of ordering through amazon now I order directly from artisana.co.uk. Placed my order, never received anything. Tried to check on status and reach company. All websites are down. Can't believe I have lost this much money and that they can get away with this. My receipt has too much personal info to share since it is on email. Buyer beware, do not order from this company.
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ID
#657100 Review #657100 is a subjective opinion of poster.
Location
Verona, New Jersey
Cons
  • Being scammed
Reason of review
complete scam
Loss
$400
Preferred solution
Full refund

Other Product Review

They took my money and never sent product. It's been over a month and now their website, Facebook and Twitter sires are all removed.
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ID
#635416 Review #635416 is a subjective opinion of poster.
Location
El Cajon, California
Reason of review
Problem with delivery

SCAM,SCAM, SCAM!!! ARTISANA Home & Grocery

I ordered 5 boxes of Hipp Baby Milk Formula and they never came. Apparently, they scam people since I am not the only one complaining. I did my research and they are not a UK company, they are based in Singapore and they are a scam company. They will take your money, send you a bull *** confirmation email and then you will never hear from them again. I tried calling them but their phone numbers are disconnected, obviously. They even have a facebook page and people are furious and they can care less! they stole my money! be careful!!!!
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6 comments
#1027242

I have used this site twice and my products have arrived quickly and without problem, not really bothered if they aren't in the UK as they still have the products I want

#1003827

I ordered twice from them. First time, I received my order in about a week and decided to order from them again.

Ordered 100$ formula that I never received.

All the e-mails were answered promptly(by different people, of course:))) saying they'll ship the replacement right away( 3 times). Still waiting:( never got an answer to my last e-mail where I finally requested my money and not the product.

#992890

I ordered from them on Amazon and then directly after Amazon pulled European organic baby formula from their site for almost a year. For awhile everything was fine, but then I started noticing that the customs declarations (which were indeed from the UK - though I do seem to remember some paypal email replies from an obviously Asian email address) where dated much later than their ship dates.

Then my last couple orders never came even though I got several replies from them saying it was due to ship shortly. What seemed fishy was the support replies were always from someone different with almost too British name like Gemma.

So what I think happened here is that they were selling stuff that they didn't have and eventually that got so overrun with orders that they simply couldn't get the products anymore and ran off with everyone's money. You shouldn't have a problem getting your money back from your credit card company or Paypal.

#985271

Strange because we ordered 3-4 times through Amazon, from this company, then once directly, and received our Hipp. But this last time ordered (4-5 weeks ago) and never received it and the site is down.

#983271

I ordered 6 hipp stage 1 formulas from this site a month ago...when i call no one answers and when i email they said they are very sorry blah blah and if id like a refund...then when i email about a refund they ignore me and dont answer my emails...this is not normal customer service at all so i can conclude its a scam company

#982584

I ordered 6 boxes of Holle and never got it either!!!!

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ID
#628341 Review #628341 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
thieves
Loss
$150
Preferred solution
Full refund

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