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Don't book your event here

2.7
Artesian Hotel Casino And Spa - Don't book your event here
Update by user Jun 01, 2022

Unresolved. Was told they would call back but they did not

Original review posted by user May 31, 2022
Discrimination over medical problems for guests, over charge room multiple times, incorrect bookings, charged card with out permission week after we checked out and now I'm being ignored. We booked a wedding and food was brought out over an hour before we had asked for it to be out and put on heat so it was burnt and hard when we got to eat it's great for couples not for groups or events

User's recommendation: Don't book your event here.

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ID
#3627739 Review #3627739 is a subjective opinion of poster.
Location
Sulphur, Oklahoma
Loss
$139
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Dont GO!!!!!

1.3
Artesian Hotel Casino And Spa - Dont GO!!!!!
Artesian Hotel Casino And Spa - Dont GO!!!!!
Artesian Hotel Casino And Spa - Dont GO!!!!!
Artesian Hotel Casino And Spa - Dont GO!!!!!
Artesian Hotel Casino And Spa - Dont GO!!!!!
We have been to the Casino and Spa Multiple times and never has this Hotel been a 4 star stay. The place lacks the clean air one would expect to find instead it smells like an ashtray. Got to our room to find it half way cleaned and took pictures of the Bathroom that had not been touched. The last tenants soap was still in shower and hair all over with soap *** on the glass and floor. We did not use the facility and notified the front desk and they sent someone up and apologized and would have it cleaned in the morning. We stayed there to visit the spa for my wife to get a facial so after waking up and waiting for them to clean we requested a late check out and was told 2 pm . After some shopping and eating downstairs we went back at 12:45 and they had locked us out. They said that was their mistake they don't have a 2 pm check out and we needed to leave. In short this place is run down and needs new management. I was frustrated and tried telling the manager the issues and Dustin just said sorry you had such a bad stay, had I treated a customer that way I would not have a business. I wish there was a way to post the pictures, very disgusting. Sulfur Springs is run down and they needed this place to help the community I hope this gets the management off their butts and gets things back when it was new. One star due to the management and not trying to solve the problems or take care of the clients needs. Dustin the front Desk manager did say he could offer to keep our bags while at the spa instead of the 2pm check out and we was so disappointed by that time we just wanted to go home and did. I don't think we will be back or our friends either. If you read the other comments the hotel is getting run down and pillows are the least of it. The service is the worst!!!!!!!
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2 comments
#1833355

LMAO Why do you keep going back then? ''We have been to the Casino and Spa Multiple times and never has this Hotel been a 4 star stay. The place lacks the clean air one would expect to find instead it smells like an ashtray.''

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#1833972
@PissedConsumer1833355

F..k you lamo its the only place with in 60 miles when you live here *** you want things fixed as the rest of us do here. Whould you rather go and not listen to all the other bad reviews on this place or go and waist yoor money.

I think you should come on down and visit. READ numb nuts I said we aren't going back and I live here. Come on down I'll introduce you. People like you are out to run your mouth and live with your momma.

Fyi we kept going back because it's the closest casino to in 60 miles.

We want it cleaned up and everyone else does as well. Stay home and play with video game it's healthier for you.

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ID
#1808894 Review #1808894 is a subjective opinion of poster.
Loss
$400
Preferred solution
Full refund

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