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In the store in novi michigan. Open a account to buy mattresses. the sale person adren is terrible. Lets start with the price we agreed on a price total including tax but when time to pay he said tax is not include but then he romove the tax so ok. But when we got home...
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3.1
I didn't like
  • Sale person
  • Customer service was bad
#1012476
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I went to the Art Van store for the first time, looking for pieces to furnish the whole house. I saw that there was an additional 10% discount, and was given a lot of attitude when denied the discount. The problem was not necessarily that the discount would not be...
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We bought a bed and some living room furniture one year ago. We were told we would get a free TV too as a bonus. Everytime we went to get the TV we were given a lame excuse....our salesman wasnt there, the TVs hadnt come in on and on. On the last trip in the manager...
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Reclining Chair Review

#1017112
Terrible customer service! Only worried about the sale not the customer!
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Kingsdown Mattress Mattress Review

#998652
On our second 800 series king mattress, first under warranty in less than a year , broke down! Second one , 1 1/2 year , same thing! Over priced gimmic!! Don't waste your money!!!
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Mattress Review

#985038
1.4
Bought an expensive Pre Sleep mattress. After just three years, it's so lumpy it hurts my back every night - and I've never had back issues. Art Van says warranty is void due to manufacturer's terms. I said I'd never buy from them again if they didn't remedy & they said OK. Back to department store mattresses that cost 1/3 the price and last 2x longer!
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Art Van Furniture Manager Review

#984762
4.1
We purchased leather furniture from Art Van in 2016. We would like to thank the Novi, Michigan store manager, Nathan, for helping us. We explained our issues to Nathan and we were issued a full refund. The furniture was picked up the next week. As a result, we will continue to shop at Art Van since they take good care of their customers when there are issues with furniture.
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Bought a new sofa that showed up with staples sticking out through the leather. They replaced it with another sofa....that would not recline on 1 side. They then explain that I should try a higher quality piece....(really?) But we do upgrade because we found one we...
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Anonymous

Anonymous We also have the reclining sofa...electric..leather...it's crooked...if your sitting in it....it's ripped from the back top where it meets the back of the couch....this was ex...

Purchased a King size bedroom set from Downer Groves location, Day of delivery guys show up and need my help getting set up the stairs, after that they informed me they are missing the dresser, next delivery date (mind you they give a 4 hour window) they show up with...
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I purchased a set of 37,5 sheets and the blanket, Love them they are great!!! So 4 months later I bought another set and they are rough and make you hot instead of keeping you cool like the first pair I bought. I took them back to the Traverse City, Michigan store...
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2.6
Product
I liked
  • Some products
I didn't like
  • Lack of customer service for warranty claims
  • Staff
#1004281
Reply to reviews
Never go to Ann Arbor ArtVan. We bought a mattress in December and had them deliver and assemble it. The men who came inside to put it together had no respect for any of our belongings, walking in and out with soaking wet shoes not bothering to even pretend to kick the...
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Purchased a love seat and couch April 2016, 2 months ago the furniture was looking like it was 5 years old, cushions lost their shape, and the fabric started to call up, like you see on polyester fabric. Called today to check on my options. Well I was told this was in...
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I bought a sofa and love seat in January. They had the sofa in stock, but they didn't have the loveseat. They promised delivery 3-5 weeks. The salesman said most likely 4 weeks because the season is slow. I called to check on the delivery per the recommendation and was...
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Anonymous

Anonymous You have to pay the 25% because you signed a receipt stating that the ETA is subject to change based on information from the manufacturer. The dates they give are estimates, ...

Purchase a warranty for my sofa. The two Art Van Guys came out to remove a stain which clearly they did not want to do. After two attempts, stain still there. Also purchase a bed, which I did the testing laying down, turning over on the left side, the right side and on...
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Anonymous

Anonymous I didn't catch what the issue was.....

3.1
I liked
  • No comment
I didn't like
  • Customer service toward my sister
  • Customer service with me
#1000718
Reply to reviews