Manufacturer: Art Van Furniture Category: Warranty Clear all filters (3 of 3 reviews match)
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I bought a leather living room set less than 6 months ago.I also bought the warranty with it, I specifically asked does it cover the leather and was informed YES! Fast forward to now, the leather is tearing so I called Art Van warranty department, they say leather is...
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1.3
I didn't like
  • Very slow customer service
  • There return policy
  • Poor follow-up
#1021580
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Purchase a warranty for my sofa. The two Art Van Guys came out to remove a stain which clearly they did not want to do. After two attempts, stain still there. Also purchase a bed, which I did the testing laying down, turning over on the left side, the right side and on...
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Anonymous
Anonymous

I didn't catch what the issue was.....

3.1
I liked
  • No comment
I didn't like
  • Customer service toward my sister
  • Customer service with me
#1000718
Reply to reviews
Warranty claim for dye rubbing off a couch Guys came right out and ok'd the replacement 15 weeks ago and my calls and emails go unanswered. This is not the first issue with them. The last time we had a 2 week delivery promise and got furniture 4 months later. I...
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Anonymous
Anonymous

I bought couches 1 cushion was flat they came out and replaced couch and now same couch has broken boards and springs... customer service good but furniture not so good...