Bought a sectional less then a week ago. Called to return it due to it just doesnt look or feel the same as it did in the store. Was told we bought a clearance item so we could not return it. I asked why was i not told it was a clearance item and since when can a...Read more
I bought a leather living room set less than 6 months ago. I also bought the warranty with it, I specifically asked does it cover the leather and was informed YES! Fast forward to now, the leather is tearing so I called Art Van warranty department, they say leather is...Read more
Terrible experience. Seat cushions deflated 6 mths after buying. Had to call someone out to fix 2 holes left by manufacturer. Then back of frame broke which poked hole into back panel. Took 7 wks for them to MAKE panel & come out to fix frame & replace panel only to...Read more
Short Review for March 23, 2017
by anonymous #1024666
Horrible Furniture at high prices. Their furniture is *** so is their service! Couch ripped after a couple months. They keep sending someone to sew it instead of replacing it. We've had it 7 months and it's ripped 4x already probably more but we can't be home every week to get it sewed. Wood Furniture came with nics and scrapes. There furniture is *** look elsewhere.
Delivery Service Review
by anonymous #1018006
Today my mattress was damaged during delivery and it was down hill after that
Reclining Chair Review
by anonymous #1017112
Terrible customer service! Only worried about the sale not the customer!
Kingsdown Mattress Mattress Review
by anonymous #998652
On our second 800 series king mattress, first under warranty in less than a year , broke down! Second one , 1 1/2 year , same thing! Over priced gimmic!! Don't waste your money!!!
Well artvan lost my business today ... bought a couch Thursday and we were really impressed because the sales person told us that ee coukd have it by today ... called them to confirm and they were rude and said that nope .... your paperwork says the 11th ... then they...Read more
We moved back to Michigan after a missionary trip for two years in South America. Some families helped us and we were able to purchase furniture once we purchased a home. We wanted to purchase from a local Michigan company. ArtVan "seemed" to be a good place. We...Read more
In the store in novi michigan. Open a account to buy mattresses. the sale person adren is terrible. Lets start with the price we agreed on a price total including tax but when time to pay he said tax is not include but then he romove the tax so ok. But when we got home...Read more
I went to the Art Van store for the first time, looking for pieces to furnish the whole house. I saw that there was an additional 10% discount, and was given a lot of attitude when denied the discount. The problem was not necessarily that the discount would not be...Read more
We bought a bed and some living room furniture one year ago. We were told we would get a free TV too as a bonus. Everytime we went to get the TV we were given a lame excuse....our salesman wasnt there, the TVs hadnt come in on and on. On the last trip in the manager...Read more
Bought a new sofa that showed up with staples sticking out through the leather. They replaced it with another sofa....that would not recline on 1 side. They then explain that I should try a higher quality piece....(really?) But we do upgrade because we found one we...Read more
Purchased a King size bedroom set from Downer Groves location, Day of delivery guys show up and need my help getting set up the stairs, after that they informed me they are missing the dresser, next delivery date (mind you they give a 4 hour window) they show up with...Read more