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We moved back to Michigan after a missionary trip for two years in South America. Some families helped us and we were able to purchase furniture once we purchased a home. We wanted to purchase from a local Michigan company. ArtVan "seemed" to be a good place. We purchased multiple couches. We also purchased a service agreement and they provided all the leather care liquid. We used the liquid on the furniture as directed. Within just a couple of...
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Anonymous

Anonymous We were told the same thing this morning. Still waiting on a resolution

Anonymous

Anonymous I agree!!! Rips...stains...only 3 of us live in our home....I'm not putting up with this.

#1013608
In the store in novi michigan. Open a account to buy mattresses. the sale person adren is terrible. Lets start with the price we agreed on a price total including tax but when time to pay he said tax is not include but then he romove the tax so ok. But when we got home we look at the invoice found a note that we want to keep the old mattresses. That's not true we talked about that when we talk with the sale person about removal of mattresses and...
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3.1
I didn't like
  • Customer service was bad
  • Sale person
#1012476
I went to the Art Van store for the first time, looking for pieces to furnish the whole house. I saw that there was an additional 10% discount, and was given a lot of attitude when denied the discount. The problem was not necessarily that the discount would not be applied, as it was not an expensive piece, it was that they were so rude and unwilling to provide good customer service. Never going there again. I can't believe they lost a customer...
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#1010846

Kingsdown Mattress Mattress Review

#998652
On our second 800 series king mattress, first under warranty in less than a year , broke down! Second one , 1 1/2 year , same thing! Over priced gimmic!! Don't waste your money!!!
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Mattress Review

#985038
1.4
Bought an expensive Pre Sleep mattress. After just three years, it's so lumpy it hurts my back every night - and I've never had back issues. Art Van says warranty is void due to manufacturer's terms. I said I'd never buy from them again if they didn't remedy & they said OK. Back to department store mattresses that cost 1/3 the price and last 2x longer!
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Art Van Furniture Manager Review

#984762
4.1
We purchased leather furniture from Art Van in 2016. We would like to thank the Novi, Michigan store manager, Nathan, for helping us. We explained our issues to Nathan and we were issued a full refund. The furniture was picked up the next week. As a result, we will continue to shop at Art Van since they take good care of their customers when there are issues with furniture.
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Art Van Furniture Customer Care Review

#975676
The worst service ,l have a problem with furniture I just bought that nobody cares you can call 10 times I just feel little kids running the stores
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We bought a bed and some living room furniture one year ago. We were told we would get a free TV too as a bonus. Everytime we went to get the TV we were given a lame excuse....our salesman wasnt there, the TVs hadnt come in on and on. On the last trip in the manager sneeringly told my husband he wasnt getting a TV and it wasnt part of the promotion. A year has passed, a piece of the living room furniture doesnt work, and the person that came out...
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1.0
#1006443
Bought a new sofa that showed up with staples sticking out through the leather. They replaced it with another sofa....that would not recline on 1 side. They then explain that I should try a higher quality piece....(really?) But we do upgrade because we found one we loved. Wait a month for it and it shows up with broken armrests. 3 couches and 2 months later I am gladly taking my business elsewhere. No offer to discount for issues, manager...
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Anonymous

Anonymous We also have the reclining sofa...electric..leather...it's crooked...if your sitting in it....it's ripped from the back top where it meets the back of the couch....this was ex...

Ordered a couch and it got delivered with staples through the leather. Call and have it replaced and the next couch wont recline. They ask us to buy better quality one (what a joke) and we do.... shows up with broken arm rests. 2 months and 3 broken couches later im getting a refund and going elsewhere. Manager didnt even have enough respect to talk to me directly either time I came in or called. What a joke.
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Purchased a King size bedroom set from Downer Groves location, Day of delivery guys show up and need my help getting set up the stairs, after that they informed me they are missing the dresser, next delivery date (mind you they give a 4 hour window) they show up with dresser without brackets to install mirror on dresser, called store on hold 20 mins finally hang up and called back, talked with manager they discounted delivery charge and set up...
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I purchased a set of 37,5 sheets and the blanket, Love them they are great!!! So 4 months later I bought another set and they are rough and make you hot instead of keeping you cool like the first pair I bought. I took them back to the Traverse City, Michigan store where I bought them and they told me they will not exchange them. Final Sale I understand if I had not already bought a pair and loved them and known they keep you cool, I don't...
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2.6
I liked
  • Some products
I didn't like
  • Lack of customer service for warranty claims
  • Staff
#1004281
Never go to Ann Arbor ArtVan. We bought a mattress in December and had them deliver and assemble it. The men who came inside to put it together had no respect for any of our belongings, walking in and out with soaking wet shoes not bothering to even pretend to kick the snow off. They were so careless in moving around our room with the bed. They almost knocked out large tv off its mount, and never apologized. Then yesterday we went to buy two new...
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Contact Art Van Furniture

Headquarters Address:
Art Van Furniture
6500 14 Mile Road
Warren, MI 48092
Phone:
(586) 983-2078
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Companies similar to Art Van Furniture

Purchased a love seat and couch April 2016, 2 months ago the furniture was looking like it was 5 years old, cushions lost their shape, and the fabric started to call up, like you see on polyester fabric. Called today to check on my options. Well I was told this was in the clearance section, which I didn't consider it clearance because they had several pieces, and you could get different colors, and got matching pillows. Clearance to me is like...
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2.1
#1002056