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Bought a sectional less then a week ago. Called to return it due to it just doesnt look or feel the same as it did in the store. Was told we bought a clearance item so we could not return it. I asked why was i not told it was a clearance item and since when can a...
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I bought a leather living room set less than 6 months ago. I also bought the warranty with it, I specifically asked does it cover the leather and was informed YES! Fast forward to now, the leather is tearing so I called Art Van warranty department, they say leather is...
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1.3
I didn't like
  • Very slow customer service
  • There return policy
  • Being ripped off
#1021580
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Terrible experience. Seat cushions deflated 6 mths after buying. Had to call someone out to fix 2 holes left by manufacturer. Then back of frame broke which poked hole into back panel. Took 7 wks for them to MAKE panel & come out to fix frame & replace panel only to...
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1.0
#1019020
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Short Review for March 23, 2017

#1024666
1.8
Horrible Furniture at high prices. Their furniture is *** so is their service! Couch ripped after a couple months. They keep sending someone to sew it instead of replacing it. We've had it 7 months and it's ripped 4x already probably more but we can't be home every week to get it sewed. Wood Furniture came with nics and scrapes. There furniture is *** look elsewhere.
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Delivery Service Review

#1018006
3.3
Today my mattress was damaged during delivery and it was down hill after that
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Reclining Chair Review

#1017112
Terrible customer service! Only worried about the sale not the customer!
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Kingsdown Mattress Mattress Review

#998652
On our second 800 series king mattress, first under warranty in less than a year , broke down! Second one , 1 1/2 year , same thing! Over priced gimmic!! Don't waste your money!!!
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Well artvan lost my business today ... bought a couch Thursday and we were really impressed because the sales person told us that ee coukd have it by today ... called them to confirm and they were rude and said that nope .... your paperwork says the 11th ... then they...
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1.0
#1016680
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We moved back to Michigan after a missionary trip for two years in South America. Some families helped us and we were able to purchase furniture once we purchased a home. We wanted to purchase from a local Michigan company. ArtVan "seemed" to be a good place. We...
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Anonymous

Anonymous We were told the same thing this morning. Still waiting on a resolution

Anonymous

Anonymous I agree!!! Rips...stains...only 3 of us live in our home....I'm not putting up with this.

#1013608
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In the store in novi michigan. Open a account to buy mattresses. the sale person adren is terrible. Lets start with the price we agreed on a price total including tax but when time to pay he said tax is not include but then he romove the tax so ok. But when we got home...
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3.1
I didn't like
  • Sale person
  • Customer service was bad
#1012476
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I went to the Art Van store for the first time, looking for pieces to furnish the whole house. I saw that there was an additional 10% discount, and was given a lot of attitude when denied the discount. The problem was not necessarily that the discount would not be...
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We bought a bed and some living room furniture one year ago. We were told we would get a free TV too as a bonus. Everytime we went to get the TV we were given a lame excuse....our salesman wasnt there, the TVs hadnt come in on and on. On the last trip in the manager...
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Bought a new sofa that showed up with staples sticking out through the leather. They replaced it with another sofa....that would not recline on 1 side. They then explain that I should try a higher quality piece....(really?) But we do upgrade because we found one we...
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Anonymous

Anonymous We also have the reclining sofa...electric..leather...it's crooked...if your sitting in it....it's ripped from the back top where it meets the back of the couch....this was ex...

Contact Art Van Furniture

Headquarters Address:
Art Van Furniture
6500 14 Mile Road
Warren, MI 48092
Phone:
(586) 983-2078
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