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We visited the Art Van store in Toledo. We wanted to get the best price possible with cash on hand.... instead we received a lecture on Black Friday Pricing! We were told 85% of the consumers who leave the store don't return! I'm one of the 85% I will never return to...
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Anonymous

Anonymous As an ex employee of Art Van, It makes no difference to them whether you pay with green cash, credit card or their finance options. They actually prefer you to finance. You ...

2.0
#958103
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Went in. Told the salesperson that i needed a wall hugger recliner. She assured me the one i ordered was. NOT! Called back to talk to salesperson. He assured me that the electronic version of recliner was a wall hugger. He agreed to wave the 15% restocking fee. Wasnt...
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Purchased a dresser for my daughter, following pick up and unpackaging, found that the side of the dresser was damaged. Contacted Mishawaka, IN store, spoke with Sales Manager and was told that, since it was a pick up, the item could be replaced but I would be...
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Anonymous

Anonymous Next time pay for delivery, that way if something is damaged, they will take responsibility. When you choose to pick your items up to cut cost, you run the risk of that happe...

Short Review for July 31, 2016, Pc_pricing

#891854
1.0
I recently stopped at the Art Van in Alpena, MI, and was flabbergasted. They had a clearance tent outside, and the prices of various items (i.e. couches, recliners, etc.) were doubled in price! Seriously Art Van! Their prices are always jacked up so high that it is down right ridiculous. Will never ever go to Art Van again.
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Short Review for June 18, 2016, Pc_service

#867988
Lady at front desk at the great lakes crossing. Has a very nasty attitude. Mad because we asked about a free cooler
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Art Van Furniture Recliner Review

#856677
1.4
My wife and I bought two recliners and a couch from art van in Grand Rapids mich within six months both handles fell off recliners stuffing fell out of armrests board came loose inside of couch and pierced hole in material bolts have fallen out recliner bases have broken $1800 for this junk didn't even last a year would never buy anything from here again customer service sucks
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Art Van Furniture Bed Review

#850383
1.1
I purchased a brand new bed from Art Van February 2016. It has been making noise since the first week I got it. I was told that's normal for a frame bed. Would it be normal do me not to pay for it??? I want my money back
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You will not get good service at this store. The people hired to help just stand around and look ***. The people at guest service are extremely rude including Jerry the manager that refused to offer his assistance. I would definitely reconsider if your in the market to...
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I ordered more than $2,500 in Art Van Furniture and this is now the third time they have called to reschedule my delivery because all of the pieces are not available to be delivery. I am very disappointed because my sales associate did not give me adequate information...
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I purchase a buffet table at the Rockford Il Art Van Furniture, that I picked up that day was rainy and I couldn't check the piece good so two guy put the furniture in my van but they really had no idea ehat they're doing so i told them to cover it with a big blanket...
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We purchased a lift chair in late June 2016, by the end of October 2016 (4 months later) the back was broken. I called and asked to exchange it, but was told I could only return it within 7 days of purchase. It didn't appear broken in the first week, why would we have...
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1.3
I didn't like
  • Poor customer service
  • Does not stand by warrant
#949274
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We bought $2,734.59 of furniture on Aug 29, 2016. Picked up the furniture on Sept 2, 2016. Complained that both recliners made noise on Sept 5, 2016. The one recliner was repaired on Oct 14, 2016. Art Van said after we complained again about the other recliner that...
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So very pissed the girl forgot to put me on the schedule for my bedroom set delivery today. I threw my old set away. Niw i have no where to sleep. I dont want to skeep on my coych. I paid for it to be delivered today. Th8s is nit the 1st tine Art Van screwed up. People...
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I purchased a sofa as well as other furniture; dining room set, and bed room dresser set. When they delivered, I checked to make sure there were no tears or rips in my sofa and no, chips or dents in the dining room table and the BR dresser set. The delivery guys had a...
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2.8
I liked
  • Sales lady was great
I didn't like
  • I couldnt report a problem with my furniture after delivery
#946657
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