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I bought an expensive kitchen table and chair and within two years, the finish dulled and weakened leaving the table vunlerable to scratches and water rings. The service person could give no reason why the finish looked the way it did but he was "sure it wasn't...
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Anonymous
Join The Movement

Stand up to the \"BIG GUY\" join the grass roots movement become a friend of Tenpenny Furniture

NevzetaV
NevzetaV

I know what u are going thru. I bought an expensive living room set thats breaking down, color is changing and coming off, leather is pealing off and they do not care.

Bought recliner and sofa, which arrived in disrepair. Then have had 5 visits, soon to be 6 to put new mechanisms in chair, whole new spring system in sofa. It's just now a year, with all these problems, how could it ever last much longer? *** furniture, will never...
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Anonymous
Duh???

Dont you think that if they are getting that many complaints on furniture they would pull that item from their sales floor? Duh??

Anonymous
interested

most furnature retailers do not even have any service available to fix you upholstry. so at least the problem is getting taken care of. ive also been in the furnature industry...

About 14 months ago I bought a leather sectional recliner sofa from Art Van. The original sofa did not fit in the room because it only came with a right handed chaise lounger and we needed a left handed one. After returning the sofa we went back to the store and the...
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Anonymous
Charlotte Roger

I purchase a leather sofa recliner from Art Van in June. In July the service man came out and replaced it because the recliner was hard to get the foot out. Every month since...

Anonymous
Art Van is Unreliable

My name is Donna Barnett and I live in Ann Arbor MI and I have had no help in getting my issues. resolved. I am sorry you are having these issues.

We bought a leather couch from Art Van along with the lifetime warranty in 2007. Within the first 6 months the color and dye was wearing off. Called service and they came out and replaced the seat cushions, but said this was a courtesy only. Well, the color has worn...
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Anonymous
artcansuck

We have battled with them over their leather furniture for over ten years dye problems over and over the only reason it has gone on so long 3 couches from them all the same pr...

Anonymous
James French

The leather was probably made from some sickly,diseased animal in a Third World country.

We went to Art Van last night to get a couch and 2 recliners and wanted to finance them at the advertised zero percent interest. We could only finance the furniture on the main floor, not the clearance so we need to finance about $1400.00. We have excellent credit...
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Anonymous
brian

getting mad at a company who has no control weather you get approved or not is no reason to post negative comments. ge money has the same guide lines as most major lenders. la...

Anonymous
David

the lazy boy stores are out of buisness now ...so where did you and you great credit go again ??

I was in line to purchase some new furnature due to a house fire. I went to ArtVan Furnature in Traverse City Michigan. I had made several trips back and fourth at 60 miles a pop. Of course the leaches there who work on commission were all over me. I found and made...
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Anonymous
Sallie

I can tell you exactly what happened. it was your sales man who didn't do his job. A lay away is just a reserve at Art Van. The product is still in the warehouse being sold. W...

Anonymous
Aden Clark

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We bought our bed in October 2006, after we were married and had moved. We got kittens, which were not declawed, and they destroyed the leather. That's our fault, and we understand that. They are declawed now, and we plan on using the frame in a guest room when we...
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Anonymous
Tuesday

Art van isn\'t my favorite and I\'d would suggest buying from a store like Ethan Allen when at all possible but I understand that most furniture stores are so expensive and ar...

Anonymous
Art van

Should know if they are selling junk. If they can not stand by what they are selling, they should not be in business.

purchased bedrm furniture 7-2007, have had 4-5 service calls on bed, 3-4 on chest, 2 on night stand, 1 on mattress, currently my cloths are on the floor, first chest returned broken leg, door will not closed, drawer hard to open after 3 service calls, my second chest...
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bonbonrush
bonbonrush

you think that was bad, they treat their employees like ***, then fire them. Maybe that\'s why the delievery men are jerks! :(

Art Van fires a dedicated employee for no good reason. SHe was the victim of harassment, the emloyee that did this to her posted the video from his phone on UTube which was unknown to her. THey fired the victim (6 months later) because she didn't tell mgmt. She...
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Anonymous
Mike

yeah i worked for them as well, did everything they asked, was always on time. My managers favored other workers, made racist remarks. Talked about how they know the furniture...

Anonymous
James French

The employee that harrassed your friend is probably a drinking buddy of the sales manager and a drug supplier for the store manager therefore, nothing will happen to the emplo...

To sum it all up, there furniture stinks. In 2006 I bought a dining room set, all wood with 8 bar stool chairs. I had the fabric on the chairs coated with teflon stain repellent and that didn'nt work! Half of the chairs broke. I discovered it didn't have nails...
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Anonymous
Charlotte Roger

I only wish i had read all these complaints be buying anything from art van. There furniture stinks from the sales people down.

Anonymous
James French

You are fortunate that your set has some actual, real wood used in its\' construction as most of their stuff is made with cheaper synthetic materials.