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We purchased 2 mattress sets from Art Van in Shelby Twp and bought their "Total satisfaction policy" for the sum of$149.99 for each set..At the time of purchase we were told if we didn't have any problems with them in 60 days that the $299.98 would be returned to us..I...
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Anonymous

Katie We are having the same issue! We were told we would get the 149.99 back but no knew ever bothrrred to say in the form of in store credit! They made me speak to the sales lady ...

Anonymous

Anonymous That is correct. They will send you an in store credit. I'm sure the salesperson failed to mention that. That happened a lot when I worked for them.

Product
#975836
Reply to reviews
I don't use my new chair, the upholstery workmanship is horrible. There are folds of extra fabric on each arm, the piping is uneven and you can feel the stuffing along the back. I would like to have the chair re-upholstered. After talking with various personal at my...
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1.8
Product
I liked
  • Chair and fabric
I didn't like
  • Workmanship
#974705
Reply to reviews
My husband and I were recently at the Grandville location. Duncan was our salesperson. From the moment he greeted us, he didn't seem genuine. He sounded rehearsed and somewhat cocky. He reminded me of a used car salesman. As we continued to shop, he joined the huddle...
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Anonymous

Anonymous I had a similar experience with another location. The staff just stood around talking. We ended up leaving as well.

Short Review for November 02, 2016, Plc_good_service

#947698
Great service please thank Travis and helper. They did a great job. 105-0366505
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Art Van Furniture Recliner Review

#929080
1.0
We bought furniture from the Art Van location in Taylor MI and within 2 weeks the recliner on our chair went bad. I called the service dept. and they cant do anything because its past 7 days. Horrible cutomer service and our salespeeson never told us about having no warranty. Never buying furniture from them again!
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Art Van Furniture Sofa Review

#919660
Couch is still damaged awaiting replacement.
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Kingsdown Mattress Mattress Review

#894952
1.0
Biggest scammers. Me and my family bought a matress (sleep to live) for 2800 dollars and was suppose to be high quality. The matress after two years is sunken down, is very uncomfortable, and I've had the worst sleep of my entire life. Do not be a victim!
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Fort wayne IN, literally spent thursaday thru sunday at three hours each selecting out the correct pieces for my new house. Finally sunday we wrote up the invoices and sign the lease offered to us through Progressive, to find out that the lease program was explained to...
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I was told that my TV stand came assembled, but when I arrived at the warehouse to pick it up, it was in a flat pack box. Build it yourself? I bought something on Overstock.com instead. Yes, I have to assemble it, but I saved $300. If we had known that the piece...
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1.0
I didn't like
  • Poor customer service
  • Unqualified sales people
  • You are setting your salespeople up for
#970793
Reply to reviews
Your web site does not give the ability to email a concern to corporate , I can only assume this is by design. I came in to the Mt. Pleasant store in October and paid cash for a dining room set as well as a recliner sofa. The delivery was delayed for three weeks...
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1.0
I liked
  • Delivery people
#970698
Reply to reviews
Well went to the art van store in Westland, brought bedroom set for 3000.00 dollars complete set with in that week art van gave a up to 80% off on all furniture in the store. Call the store my Wellman busy with customer in the store will call you back. As soon his is...
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2.3
#969795
Reply to reviews
Just got screwed the same way. This company is not only a scam, but I bought 4K worth of furniture and had it delivered to my new home which was vacant until my arrival. Upon arriving and inspecting furniture everything was damaged. Sofa is ripped on rear, and all...
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Anonymous

Anonymous You shouldn't have to drive to get a determination. The service department will come to you. Unless you aren't telling the whole story. Just sayin....

Hi bought from furniture from here bout 1year ago with warranty my in law was co signing I paid for furniture in full when asked to get a service call they said he has to get authorization from my coding we but meanwhile my husband signature and our address is on the...
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#963128
Reply to reviews
we bough a bunch of things from art van furniture and some of the didn't even have enough pieces to be completed or were damaged,the men told us to not worry and that they would come back in a week .They took months to come back after we begged them to.When they did...
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