Art-Prints-On-Demand Refuses to Refund order THEY Cancelled!!

I ordered 3 art prints from Art-Prints-on-Demand.com in November 2014. They rejected to print 2 of the prints that were my own images, but have not refunded me for the 2 items they did not produce. I have emailed and called the company numerous times, and they claim to send the refund request to Germany where the company is based, but it's approaching 3 months now and I have not received a refund. I have even disputed the amount with my credit card company. This company makes good prints, but their customer service is beyond horrendous. I am a repeat customer of theirs, but they are totally incapable of refunding an order that THEY cancelled. BUYERS BEWARE!!!
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ID
#578598 Review #578598 is a subjective opinion of poster.
Location
Great Neck, New York
Cons
  • Their deceitful business practices
Reason of review
Order processing issue
Loss
$158
Preferred solution
Full refund
New Reviewer

Overpriced art prints

art-prints-on-demand.com has phony promotions where you end up paying 25% more than you should. This co. does business in new jersey but is hq'd in germany so consumers have no recourse...after losing $400 tried various agencies to no avail. Was supposed to get 33% of the purchase of fifteen prints that were produced overseas in hamburg germany but instead obtained "customary 10% discount"...attempts to cancel orders or obtain credit were consistently ignored. This co. makes good quality products but unfortunately is obviously engaged in consistent and deceitful marketing practices and should be avoided, unless you enjoy getting ripped off.
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ID
#189591 Review #189591 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$400

About

Art Prints on Demand Delivery Policy
To read more: https://www.art-prints-on-demand.com/a/shipping_cost/
Art Prints on Demand Terms of Service
Search of fine art prints, canvas prints and oil painting copies by color. Fine art prints and copies, + 30,000 artists. Search fine art prints and paintings by style and period. Fine art prints and paintings classified by topics and themes. The following terms and conditions apply to any type of order placed on Art Prints on Demand's' website. The contract between the German company KUNSTKOPIE.DE Hardy Schulz e.K. Variations of the customer's standard terms do not apply. All special arrangements outside the standard product offering must be submitted in written form. The customer is required to provide details requested on the order form (name, address etc. The purchase contract is made between the customer and KUNSTKOPIE.DE Hardy Schulz e.K (referred as "KUNSTKOPIE.DE company"). The Client of Art Prints on Demand can find more information in the "About Website section.
To read more: https://www.art-prints-on-demand.com/a/terms-and-conditions-1.html
Art Prints on Demand Privacy Policy
To read more: https://www.art-prints-on-demand.com/a/privacy.html
Summary

Art Prints on Demand is a US online fine art gallery which demonstrates and sells oil paintings, posters, top art pieces and prints on canvas. The works of such artists as Salvador Dali, Claude Monet, Michelangelo, Pablo Picasso, August Macke, Raffael, Rembrandt and the others, are represented by this company. There are pieces of art separated by styles: Impressionism, Romanticism, Expressionism, Renaissance, Pop Art, Architecture, etc. Art Prints on Demand also executes individual requests such as personal photo insertion into the artwork. This option can be fulfilled with or without framing and in the form of hand painted oil or art print. Custom frames and stretcher bars are represented on the company`s official site as well. Art items can be purchased online with the help of multiple payment means.

Art Prints on Demand reviews and complaints

Art Prints on Demand is ranked 637 out of 1589 in Furniture and Decor category

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