Resolved
Kathleen M K

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Verified Reviewer

Resolved: POOR QUALITY

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Updated by user Dec 15, 2023

Company fixed the issue and I have been provided with apology. Recalled Company and was able to reach customer service.

Explained the issue and how I emailed and didn't get a reply after attempting to reach them by phone during business hours and was told to call back during business hours.

Customer service apologized for issues and issued a full refund. About an hour later I received a reply to my original email.

Original review Dec 13, 2023
Site has many beautiful pictures and a wide variety. The problem is the quality of the item you receive.

You can receive a print framed or unframed. The ink itself is of poor quality and easily comes off the print. The only way to contact the company is through email, which they do not respond to. No phone number and no life chat although the site says it does have live chat.

If you're looking for something for your home I would recommend another site. If you're looking for something for your 10-year-old child then it might be worth it but I would make sure that it was something under $15.
Update...Finally able to speak with customer service and was issued full refund.
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Loss:
$20
Pros:
  • Large selection
Cons:
  • Non-existent customer service
  • Poor quality

Preferred solution: Full refund

User's recommendation: Look elsewhere if you want quality

Gita P Xxe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

I wud like a refund

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Art Com - I wud like a refund
Art Com - I wud like a refund - Image 2
Art Com - I wud like a refund - Image 3
Art Com - I wud like a refund - Image 4
The sides ov my wallpaper wnt sink the rest ov it does and wen I woke up this morning all the sequences fell off well most ov them Im really disappointed they was expensive Ive got a few businesses and I use your company always Im really disappointed is there anything u cud do for us a refund or other wallpaper please thank you the rest ov the paper six so I dnt understand wat went wrong I think it was a 1in million bad batch Ive pasted it several times and stronger paste everything but no result as I was keen ov the style
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Loss:
$179
Pros:
  • Nice design easy to fit
Cons:
  • Not happy on this occasion just bad luck bad batch it happens

Preferred solution: Full refund

User's recommendation: Good product usually

Jamie B Mim

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

Pictured arrived today...frame cracked & damaged. How can I make sure I get another to replace it?

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Art Com - Pictured arrived today...frame cracked & damaged. How can I make sure I get another to...
Art Com - Pictured arrived today...frame cracked & damaged. How can I make sure I get... - Image 2
Box was partially opened when it arrived. When I removed plastic from picture to hangright side of frame completely cracked & broken. Completely unusablecannot be hung. Love picture. How do I return to get the same thing I ordered?!!!nn
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User's recommendation: Not until my issue is resolved!

1 comment
Jamie B Mim

Art.Com was wonderful. I sent them a photo of broken frame.

They sent me another to replace it & didn’t even make me ship the other back.

Told me to donate it! I would do business w/them again in a heartbeat…great Customer Service!

Anonymous
map-marker Chicago, Illinois

Lost packages

My art was lost in the first shipment, but they sent another piece as soon as possible. I received it in great condition and I really appreciate the customer service contact. Good company to do business with.
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User's recommendation: Really good company to do business with

Gita P Xxe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Walsall, England

Like a refund please

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The sides ov my wallpaper will not stick no matter what I do Ive tied everything and the nxt mornin all sides werent stuck the rest ov the ewallpapwer was fine cudnt believe it I wudnt ask for refund but Ive had a bit ov problems with finances lately your products are usually fine sorry bout this but I wanted a finished room but know I cannot do this as I have no finances left
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Loss:
$179
Pros:
  • Good designs easy to fit
Cons:
  • Good occasionally but just had bad batch this time

Preferred solution: Full refund

User's recommendation: Nice product usually

Anonymous
map-marker East Dublin, Georgia

Priint has never been sent

I have called several times. No print. States "In Production" Representative stated they would follow up and call me. NO FOLLOW UP NO PRINT Fed up with this company hogheavnn@***.com
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