map-marker Avondale, Arizona

Trust worthy

Took wheels for my electraglide to arrowhead to have tires removed and wheels sent out for powder coating, then have new tires mounted and balanced. To start with was told that powder coating would take 2 to 3 business days, well it took about 3 weeks. After tires were mounted I noticed sign on wall stating that they would meet or beat any other tire suppliers prices. I asked service tech if that was a true statement, he said yes. I told him that I had a catalog at home that had better prices advertised. He told me to email it to him or bring it in next time I came in. Well I took catalog in yesterday and guess what? They wouldnt honor what they told me, peviously. Ive been riding harleys for 40+ years and maybe Im living in the past past, when harley davidson dealerships said what they did and did what they said. Beware of these folks and Id advise that you get everything in writing because their word is worthless.
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Reason of review:
Poor customer service
map-marker Peoria, Arizona

Service Appointment Review

Made appt for service has me come on at 730 don't even open till 830 Then had to wait over 5 hours for a repair that they told me was only 3 hours. Then had to come back for a new oil leak they created and so far have been waiting 4 hours to have a derby cover seal replaced. No one from service has even come out to update me on the progress
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