Arrowhead Cadillac
Arrowhead Cadillac Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arrowhead Cadillac has a 1.0 star rating from 1 review; consumers are mostly dissatisfied. Pros note a well stocked parts department. Cons cite an incompetent service department, high prices, and a “STAY AWAY” recommendation.
Positive Feedback
The parts department is well stocked and parts availability is highlighted in Arrowhead Cadillac reviews.
Negative Feedback / Risk Areas
- Repeated complaints about service competence and poor customer service.
- High charges and billing disputes after repairs and towing.
- Unresolved Arrowhead Cadillac customer complaints about diagnostics and refunds.
Key Takeaways for Future Customers
- Verify written estimates and documented diagnostics before authorizing major repairs.
- Consider a second opinion for complex engine or ECU issues.
- Use parts availability as a benefit but be cautious with the service department.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arrowhead Cadillac has a 1.0 star rating from 1 review; consumers are mostly dissatisfied. Pros note a well stocked parts department. Cons cite an incompetent service department, high prices, and a “STAY AWAY” recommendation.
Positive Feedback
The parts department is well stocked and parts availability is highlighted in Arrowhead Cadillac reviews.
Negative Feedback / Risk Areas
- Repeated complaints about service competence and poor customer service.
- High charges and billing disputes after repairs and towing.
- Unresolved Arrowhead Cadillac customer complaints about diagnostics and refunds.
Key Takeaways for Future Customers
- Verify written estimates and documented diagnostics before authorizing major repairs.
- Consider a second opinion for complex engine or ECU issues.
- Use parts availability as a benefit but be cautious with the service department.
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Verified Reviewer |
Glendale, Arizona
Unacceptable service department
- - Towed for a no-run issue; they sold a $1,400 rebuilt ECU I didn't need.
- - It turned out a worn serpentine belt caused the problem; I fixed it myself.
GM customer service unable to resolve issue with dealer. Dealer unresponsive to Better Business Bureau.Will now pursue legal remedies.
When the replacement ECU didn't make any difference, they concluded that we needed a replacement crankshaft position sensor. At this point, I dismissed them. I had previously tested the sensor and found it to be functioning. I informed them about this in writing when the car was delivered to them.
After a week and a bill for over $2700, I had the car towed back to my house, with it still not running. It turned out that the serpentine belt ($25) was worn out, causing the alternator to provide insufficient power to keep the ECU alive. So, after their 'experts' wasted a week of my time and over $2700, I had to fix it myself by replacing the belt. Absolutely no service was provided and I am out the towing charges to move the vehicle to and from this dealer.
Management made no effort to rectify this error. Barring a satisfactory resolution through the BBB, I will have to resort to litigation.
Clearly, Mister Goodwrench does not work at the Arrowhead Cadillac service department. They lack technical talent and wouldn't have been able to diagnose this relatively simple problem.
- Well stocked parts department
- Incompetent service department
Preferred solution: Full refund
User's recommendation: STAY AWAY
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