Arrow Auto Glass Reviews

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New Reviewer

Incomplete service

Replaced windshield and wipers were inoperable. Attempted to double charge for replacement after windshield cracked during wiper fixing.
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ID
#2715703 Review #2715703 is a subjective opinion of poster.
Cons
  • Poor service
Loss
$400
Preferred solution
Deliver product or service ordered

I am lost for words

they should really get technicians that have knowledge in a field. And dress to suit the position not look like a *** off the street.
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ID
#1685991 Review #1685991 is a subjective opinion of poster.
Location
Wilton, New Hampshire
New Reviewer

Lied to me

Arrow Auto Glass said the glass I needed was on National backorder, which turned out to be a lie. Subaru had my glass with immediate availability.
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ID
#1625204 Review #1625204 is a subjective opinion of poster.
Service
Arrow Auto Glass Repair
Cons
  • Lied
Reason of review
Poor customer service
Preferred solution
people to know
New Reviewer

Worst Company Ever Don't Warrenty thier product

A mirror fell off the neew winshield taken a piece of glass with it. I had people in car when this hapenb it just fell off . Deniese head of customer service in Keene Nh just about called me A LAIR saying it didnt just fall off . They think giving me a new one for 20.00 less is how they warrenty thier product. They suck and so does Deniese in customer service who will be hearing from a lawyer for telling me i'M A lair!!!
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ID
#1438728 Review #1438728 is a subjective opinion of poster.
Location
Naperville, Illinois
Service
Arrow Auto Glass Windshield Installation
Cons
  • Anything about deniese in customer service calling lairs
Reason of review
Warranty issue
Loss
$220
Preferred solution
Deliver product or service ordered

Very. Happy customer

Installer very quick did excellent job no complaints very happy if I need any glass work I'll call them first
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ID
#1103247 Review #1103247 is a subjective opinion of poster.
Service
Arrow Auto Glass Repair
Reason of review
Good quality
New Reviewer

Arrow Auto Glass Windshield Installation Review from Ellicott City, Maryland

Buyer beware.... I am on my third attempt to have my windshield installed properly. First the installer was extremely arrogant and was very proud to tell me he created his own way to seal a windshield using a beading technique. So after a few days I take my car to the car wash and my car floods. Not sure what was wrong I start at the dealer who right away determines the windshield is leaking. So much for his snappy little technique. So I call Arrow and they give me a hard time but ultimately send the same installer to attempt a fix. From what I heard he was giving everyone at the dealership a hard time as well. (Not verified personally but I can see this happening based on my interactions.) Today I pick my car up and test with water and no leaks. However when driving on the highway the two pieces of plastic, that wrap around my rear view mirror, fell off and struck me. Unbelievable right...?? I call the company and the lady who answered the phone, Ashley, gives me a hard time. You can't win with this company. I have now been majorly inconvenienced three times to only receive an attitude. It's manager time. I get her name and her managers name and the attitude stops. I get a call back within 5 minutes explaining he is gone for the day and they are requesting me to bring my car into their location first thing in the morning which is 35 minutes away and in the wrong direction from my employment. This nightmare is still going on but I'm hoping they see this post and rectify without me submitting chapter two. Oh, I forgot to mention the water leak damaged my fan blower and will end up costing my nearly $800 to replace. It's still working but has been damaged so I will never know when it will finally go up. I just had it replaced two months ago. Not sure what to do about that.
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ID
#845965 Review #845965 is a subjective opinion of poster.
Location
Ellicott City, Maryland
Service
Arrow Auto Glass Windshield Installation
Reason of review
Bad quality
New Reviewer

Repaired a chip in windshield Arrow Auto Delaware

My insurance company hooked me up with Arrow Auto Glass. The technician came out to "repair" the chip in my windshield and when he left, it looked worse than when he started. He basically used the same technique you would use with a store bought kit. He drilled *** into the already cracked windshield and placed a few drops of glue into it. There was no use of any high tech equipment that I have experienced with other glass companies. I contacted another well known glass company and they are not able to fix someone else's screw up. Now I have to pay a deductible to get a whole new windshield.
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ID
#249734 Review #249734 is a subjective opinion of poster.
Location
Camden, New Jersey
New Reviewer

WARNING!!!!!arrow auto glass WARNING!!!!!!!!!

warning recently used arrow auto glass to replace rear window in my 1999 dodge ram pickup stated to me must be removed by smashing out window with hammer I agreed with the technition also stated all glass would be picked up and removed from scene.BOY WAS I WRONG vehicle bed was the only thing cleaned up. inside of vehicle was not cleaned as well as the ground/driveway.I thought all ground was cleaned so went to store to get gas in truck when I discovered two completly flat tires on the front of vehicle as well as two back tires going down.now a big mistake on my behalf not catching this tech mistake before moving vehicle cost of 800dollars to replace all tires when I then called arrow auto glass to state that the ground as well as inside vehicle was not cleaned up, arrow auto glass had stated "THEY WE NOT RESPONCEABLE FOR GROUND CLEANUP" so to all you consumers out there thinking about using arrow auto glass to do the work and save some time to replace your windows in any vehicle I sugest you call safelite auto glass instead of arrow i did this due to weather (rain) and now paying to have tires replaced at a cost of 800dollars not a happy customer
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7 comments
#1764887

Use them once I will never use them again very incompetent that's all I have to say.

#915753

I know this is an old comment ...but the flat tire thing is a bit not happening unless your tires were completely bald to start with or you did burnouts in piles of tempered glass I've been in the business for over thirty years and have never seen a tire go flat from driving over tempered..... But hey complain as you may I've heard funnier complaints on parts that were never even worked on but we broke hahaha but the glass company should have cleaned up after themselves.

The installer himself takes no pride in his work.

Unfortunately those people are every where.

#737299

Sounds like cycleman tried to scam Arrow auto glass for four new tires. (***)

#560948

Broken auto glass would not cause flat tires, especially on a p/u truck. Bad attention to clean up.

#552304

Ive never heard of an auto glass tech using a hammer to remove glass. Grimeslon is correct in stating you cant get flat tires from tempered glass. Sounds like a scam.

#319468

sorry but tempered glass cant give you a flat tire . you have a better chance of getting a flat from rock in the road.

#280112

:sigh dont use arrow auto glass out of utica ny

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ID
#234774 Review #234774 is a subjective opinion of poster.
Location
Syracuse, New York

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