ARRMA RC
ARRMA RC Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ARRMA RC has 2.4 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Are reliable and bitter the all the other rc brands, Decent little truck, Easy to maintenance & access things easily.
Cons: Bad charger, Bad customer service, Brakes a whole lot.Recent recommendations regarding this business are as follows: "Don't buy arrma products.", "Get a extra battery so in case the battery breaks you have another one", "If they hire people like Ryan to handle their tech support with customers like me I could only imagine the rest of them are equally knowledgeable and helpful with tech support.", "But something else.", "Make sure you know were & how far you have to go for repairs because the cost of car repairs gas & time to travel doesn’t have you paying more money & time than you would like to spend on various products because it can be costly when issues such as the one with the infraction".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ARRMA RC has 2.4 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Are reliable and bitter the all the other rc brands, Decent little truck, Easy to maintenance & access things easily.
Cons: Bad charger, Bad customer service, Brakes a whole lot.Recent recommendations regarding this business are as follows: "Don't buy arrma products.", "Get a extra battery so in case the battery breaks you have another one", "If they hire people like Ryan to handle their tech support with customers like me I could only imagine the rest of them are equally knowledgeable and helpful with tech support.", "But something else.", "Make sure you know were & how far you have to go for repairs because the cost of car repairs gas & time to travel doesn’t have you paying more money & time than you would like to spend on various products because it can be costly when issues such as the one with the infraction".
Review authors value the most Location and Customer service. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
Chicago, Illinois
Poor customer service
Big rock 223s overheats and customer service won't get back to me. Researching online shows this to be a common issue with no real solution that arrma wants to offer.
Arrma will not post my review. This is a scam company.
User's recommendation: Don't buy arrma products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brunswick, Ohio
I called tech support with some technical questions.
I called Arrma tech support with some technical questions about my new Arrma Gorgon that I had recently purchased. My first question was what shock oil weight was used in the Gordon.
Which led to the conversion comparison to other types of shock oil. My technician expert was Ryan. He was amazing digging and searching for all the answers to my questions we talked probably for a good 20 plus minutes about the car and about the hobby. He sent me links to charts about motor comparison like brushed versus brushless and the equivalent from one to the other.
One question led to another question that led to another question that led to another thought about another question...lol I'm not new to the hobby, but I am new to upgrading vehicles.
He sent me a lot of good information. I felt very comfortable talking with him, he was very patient and eager and willing to help me find the info.
User's recommendation: If they hire people like Ryan to handle their tech support with customers like me I could only imagine the rest of them are equally knowledgeable and helpful with tech support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBought a RC and the battery does not work
My battery doesnt work and I have not used the rc for that that long and owned it for not that long and it stopped working
- Are reliable and bitter the all the other rc brands
- Need new batteries tip
Preferred solution: Price reduction
User's recommendation: Get a extra battery so in case the battery breaks you have another one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Why no call back
No one has called me I tried to call and it said this call can not be accepted at this time after I waited 30 mins fell free to call me arma
Federal Way, Washington
No one is there to talk to
Poor! No updates!!!
Im thinking this is a scam!!!
I paid extra for this to get here and hasnt been shipped yet!
No one answers and emails are slow!
There is no updated! Just says pending.
If we are spending this much on something they need to have better customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
The arma typhon Brushless my friend and I had bought and we have broken four chassis and they brake with one flip and we have broken about 4 pairs of the steering links on them and we have broken two rear axles and it just seems like we are fixing them way more than running them it really sucks I may have to move to traxxas cause I cannot keep dumping money into the cars that I get maybe 10-15 minutes of run time before it brakes again
- Fast car
- Brakes a whole lot
Preferred solution: I would like any other solution than what we have for options right now
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI have bought several Arrma products & love to enjoy them my family & friends but lately I’ve been having issues with the quality of products coming straight from the manufacturer to the sores.
The servo on my Senton, which I had for less than three months, went out. My Vorteks' range is only about 20 feet, and my speed controller fried instantly, like an egg, upon connecting the battery.
I recently purchased the Infraction, and on its first use, not even five minutes into runtime, my motor screws became totally dislodged from the motor. The motor was rubbing against the driver cup. This was an incredibly disappointing and upsetting time given that I had almost paid $700 with two sets of tires that I purchased! The hobby shop from which I bought it is approximately 30 minutes away from my house.
However, they don't do repairs, so I've had to drive over an hour each way to try and get repairs—what a major inconvenience! Parkflyers RC is in Lakewood, NJ, and I'm from Atlantic City, NJ. I also purchased the Granite, which I love!
Oh, and I almost forgot, I also own the 4S Kraton. I've purchased all these Arrma products in less than two months, so as you can see, I'm a RC addict!
- Easy to maintenance & access things easily
- Contacting customer service & new product failures
Preferred solution: Price reduction
User's recommendation: Make sure you know were & how far you have to go for repairs because the cost of car repairs gas & time to travel doesn’t have you paying more money & time than you would like to spend on various products because it can be costly when issues such as the one with the infraction
Broken charger
Out of the box, this product is great. I've been careful not to deliberately tear it up, but the charger failed within two weeks of owning it and I can't get help resolving the issue.
It's been a full week with no response.
I've started looking at upgrades as well. Parts are hard to come by and are expensive.
- Decent little truck
- Bad charger
Preferred solution: The truck working like it’s supposed to. It’s Not like I broke it and expect them to fix it. It’s a faulty charger.
User's recommendation: 2nd rc truck. You can get ahold of Traxxas all day everyday
Bloomington, Indiana
You can’t even contact anyone directly and after only 3 uses the vehicle won’t operate and I can’t reach anyone to resolve this
The battery indicates a full charge but the vehicle wont operate . I cant reach customer service except through email
User's recommendation: But something else.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
Hello, I bought two cars a month and a half ago and while driving them, one of them started to smoke and stopped working.
Preferred solution: I donde want a refound, I want another car.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTech support
Sold me a bad ESC and it seems nobody wants to help. The wrong number for support is listed online, and I have to jump through hoops just to get someone on the phone.
The customer service/tech support is horrible. Do better!!!
- Trash
Preferred solution: Replace what you sold me, damaged, or refund entire purchase and ALL upgrades. $600-$700 worth of stuff
User's recommendation: Do BETTER
Greenville, South Carolina
6s center diffs are not 6s capable, plastic center diff mounts melt.motor mount screws are to shallow and instantly stripped. fun to drive but not tough like arrma claims. Center diff is junk..
Sad that they are not true 6s rigs,bought new kraton and mohave 6s same day,both of the center diffs went out the first 6s pack no joke.ran on 4s after that and the kraton center diff cooked after 11 4s packs.. under engineered, I'm not a armma hater I just wanted something halfway decent..P.s I don't bash just run on a tri oval with no jumps in my back yard.. center diffs are way over priced for how weak they are,I'll be switching back to Traxxas..
Warranty claim
I had an esc that I bought in Feb that went out. Caused the rc car to go out of control with me having no way to control happened twice hit someone's car first time then a house the second.
And this has caused other part of the car to fail also. They refuse to cover it under warranty.
There customer service is horrible. Do not recommend
- Bad customer service
Preferred solution: Replacement parts
User's recommendation: Consider other products
Baltimore, Maryland
Customer service
Arrma is telling me the part to repair my brand new rc car that I just paid 500 dollars for is on back order and they can't give me a time frame on when I will get the part. I am pissed Because I am out 500 dollars on something that doesn't work and they are in no rush to resolve this issue.
I even asked how I can return it since the hobby shop will not take open returns. Arrma answer was I can ship it to there repair tech and he can try to fix it. This is crazy.
I have never had an issue like this with any other company. All I want is the part replaced that is faulty and causing my brand new car to over heat.
User's recommendation: Don't buy Arrma
Bluffton, South Carolina
THE Felony
great work , fast , have duties , I will recommended .
To Whom concern. I do have an issue with felony that stop driving idk what happen to it I did not hit it or damaged , and every time I turn the remote control on the steering work than wen I started to driving will drive few second , and than stop drive but the steering work right and left please let me know what I should do to I could fix it and im about 2nd one for my child
User's recommendation: I do recommend
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