Krithik Oso

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 Verified Reviewer | map-marker Fowler, Indiana
#5023464 
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Not providing what they promised

1.8
About a year ago I spoke with a representative of Westgate Cruise and travel who promised all kinds of points and cash toward travel in exchange for several thousand dollars. It sounded good so I gave them around $1500 up front, $230 a month then in March when I called to book a Disney Cruise I paid off the membership with a final payment of $694. I then proceeded over the next couple of months to give a total of $6091 towards the cruise. Now they claim that I owe the balance completely out of pocket. In other words the thousands of dollars I gave them before has just disappeared and no one will help me figure out what happened to it. I have called repeatedly and spoken to several different people and I just get the same rundown of the $6091 I paid out of pocket since I tried to book the cruise as though they were doing me a favor by crediting all of it toward the cruise, which they claim they have booked but I still haven't received email confirmation after requesting it multiple times. I've also left numerous messages for my "concierge" but have not received a call back. I even sent an email to the person heading up membership in Arrivia without receiving any response.s
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User's recommendation: Stay away from Westgate Cruise and Travel/Arrivia

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Jitender A Ber

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#4919200 
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Can't renew my certificates - it is a scam.

1.0
I bought the certificates for 2 7-day stays for 2 adults and 2 kids with lifetime validity. They told me that i can use those anytime by paying for reactivation fees of $150. But they are now saying I can't . These people read from the script and don't understand the english. Stay away or be careful when you make bookings.
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Loss:
$5000

Preferred solution: Full refund

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Jennifer C Dgs

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 Verified Reviewer | map-marker Elk Grove, California
#4058061 
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Aloha Hawaii Tours - staff lies when scheduling webinar

1.0
Owned by Arrivia, Aloha Hawaii Tours staff lies when scheduling webinar to hear about their services. Scheduling staff said I WOULD FOR SURE "receive 5 Days and 4 Nights Hotel stay,That you can use 3 to 5 Star accommodations in the city of your choice of over 50 of the most popular Destinations Available. Valid for 24 months and good for family 2 kids and 2 adults after completing the presentation." I listened attentively to the webinar, but did not want to pay for the service, so I passed. It sounded a lot like Travel Transparency, though was said to be different. I never received any accomodations follow-up. Checked spam/junk mail... nothing there. Inquired with the person's text who sent webinar link, they have stopped responding. This is BAD business. Buyer beware!!
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User's recommendation: Approach with caution

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Travel Agencies Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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