Company responded
Anonymous

Arriva Medical - Diabetic Test Strips Review

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Since I got my new phone in November, Arriva has called me more than 20 times. I have repeatedly told them to not call me. Medicare will no longer pay them, yet they claim they are in negotiations with them and that I can still order supplies -- at no cost. These calls are becoming harassment.
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Reason of review:
Poor customer service
2 comments
ArrivaMedicalSupport
Arriva Medical Response

Dear Sir or Madam

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously..

We understand if you feel telephone calls from Arriva are excessive.

When you receive a call from Arriva, verify your account information, advise the representative you wish to be placed on a Do Not Call Status and your account would be placed in such status.

If you discontinue the call or do not verify information needed the representative cannot complete the task you are requesting.

Any questions concerning Arriva Medical you may call Arriva Medical at 1-800-700-4442 or go to Arriva Medical.com

Thank you

Guest
reply icon Replying to comment of Arriva Medical Response

I have requested not be contacted by phone on several occasions and even requested be connected with a supervisor. The response I get every time is "...we will note this on your records...", yet I STILL keep getting calls soliciting knee braces, back braces, catheters, etc. I have type 1 diabetes and only need testing supplies,...nothing else!

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Company responded
Anonymous
map-marker Coral Springs, Florida

Keep getting call for other items other than my diabetic supplies.

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I'm tired of calls from arriva trying to get me to get other items from them at minimal cost they say. I have gotten a back bio pack, ankle brace, heating pad & finally a knee brace which they billed insurance $1100. & am charging me $162. & that is not minimal. I have not used any of these items as didn't need them but took them to get them off my back. These items are all in their original packaging & would love to send all back & get my money back but now this won't happen. That knee brace is not worth that much money & is a rip off as far as I'm concerned. I have no problem with my diabetic supplies as they do a great job on them but the rest of the stuff they push I don't want unless doctor says I need it then will get it at a local store cheaper.
View full review
Loss:
$162
Cons:
  • Push you to buy products you dont need
Reason of review:
Pricing issue
1 comment
ArrivaMedicalSupport
Arriva Medical Response

Dear Sir or Madam

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expeditiously and completely.

As stated on all our Packing slips, which is enclosed with every item sent. It states Arriva has a 30 day return policy. It also gives you information to call for a Return Authorization number. You could have called Arriva to return the items.

Also, at any time you could advise a representative to stop the calls for all items except your Medical Supplies and a representative could have arranged that for you. This is a general forum and you provided limited information.

If you wish your issue to be resolved we suggest you call Arriva Medical at 1-800-700-4442 Patient Services.

Thank You,

Company responded
Anonymous

Arriva Medical - Customer Care Review

Called on Monday then again on Wednesday. Stop recalling every other day or I will get another service.
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Reason of review:
Poor customer service
1 comment
ArrivaMedicalSupport
Arriva Medical Response

Dear Sir or Madam

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expeditiously and completely.

We understand that you felt that telephone calls from Arriva were excessive. If you wish to be placed on a Do Not call status.

You can call Arriva Patient Services at 1-800-700-4442 and speak with the Arriva representative, verify some information on your account and request your account to be placed on a Do Not Call status. Your phone calls will cease.

Thank you

Company responded
Anonymous

Inaccuracy reading

I have bee a customer for over 5 years, recently i received a call informing me that my meter was giving out false readings. I have been over medicating myself due to the defaulted meter, What can I do about this deadly issue. What I need to know is there a class act lawsuit in progress. How many others have had this issue? please respond. I have been waiting on a call from someone and to no avail no one has taken the time to call or contact me about this matter. i am transferred to several people before i am totally disconnected. You all are putting people lives in danger of death, due to the defaulted meters and strips
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Reason of review:
Damaged or defective

Preferred solution: I need to feel comfortable with this company and my supplies which has put my life in danger, I need to be contacted on this matter as soon as possible I plan on starting a class-act lawsuit,

1 comment
ArrivaMedicalSupport
Arriva Medical Response

Dear Sir of Madam,

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expeditiously and completely.

All Arriva Medical products are FDA approved.

If you do have an issue with a product we suggest you contact Arriva Medical patient services 1-800-700-4442.

Thank you

Arriva Medical

Company responded
Anonymous

Arriva Medical Diabetic Testing Supplies Review

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Constant calls but never leave a message 2 - 3 times per week at ALL hours. Get a letter from Medicare telling me after such and such a date that they will stop paying for supplies now i start getting mail from Arriva telling me to not worry. Soneone get their **** together.
View full review
Reason of review:
Poor customer service
3 comments
Guest

Same thing for me. I do NOT believe Arriva Medical that Medicare will allow them reimbursement until they appear as a provider on Medicare's website.

Calling customers to re-order supplies, and eventually making customers pay for these non-Medicare reimbursed supplies, constitutes fraudulent practice.

ArrivaMedicalSupport
Arriva Medical Response

Dear Sir of Madam,

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expeditiously and completely.

As Arriva Medical has stated in our letter mailed to our consumers. Arriva Medical is doing business as usual without interruption for all our consumers. You and your health are most important to us. Your services are not being interrupted.

If a consumer wants to be placed on a Do Not call Status. The consumer may advise representative at time of phone call or call Arriva Patient Services at 1-800-700-4442. Once the consumer verifies information pertaining to their account, the account can be then placed on Do Not call Status. .

Due to limited information you have provided, we cannot address your account specifically.

Thank you

Guest
reply icon Replying to comment of Arriva Medical Response

Have specifically said on different calls don't call as I'm on a DNC REGISTER ,

This after a few of the times that I picked up .

I'm glad to say that after this post I'm calling to discontinue my service with Arriva.

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Company responded
Anonymous

Arriva Medical - Review in Drug Stores and Drugs category

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11.21.16 i ray howard to reorder my supplies one of the caller were very rude and would not give me a chance to speak.. And she hang up on me. why do we services personal do not listen to the person in need... Not right. 404 454 ****
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Reason of review:
Poor customer service
1 comment
ArrivaMedicalSupport
Arriva Medical Response

Dear Sir

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expeditiously and completely.

Arriva has attempted to call phone number provided to resolve any issue you may have.

We have not yet received a response. You may contact Arriva Medical at your convenience at 1-800-700-4442 and speak with a Patient Services Representative to assist you with your request.

Thank you

Arriva Medical

Company responded
Anonymous
map-marker Lynn, Massachusetts

UnAmerican, scam, scam, calls at 8am and @9pm, against the law.

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Got a phonecall and thought it was "Aviva" the company supplies I have been using. Some person with a very heavy accent told me they had gone thru Express Scripts which is my medical plan's accepted way of getting my equipment, and that they were authorized to send my supplies from now on.I was told it is approved by Medicare once a year for no cost. Thinking I was talking to the company making my regular supplies, "aviva" I said okay fine.Weeks later a box arrived and I realized it wasn't my regular company. I left the box unopened. A month later I start getting calls from Arriva medical. I told the foreign woman That I wasn't using their product as it was not the one I normally use and that I didn't want anything more to do with them. A few days later I get a call from an English speaking "supervisor" who doesn't understand why I don't need more supplies. I repeated my story and she said "oh" and promptly tried to sell me a knee brace or a back brace to which I said no. Since then they call me 6 or 8 times a day which is illegal in Massachusetts. I don't answer. Now I got a notice from Blue Cross that I might owe over $200. No way! I'm sending the box back and requesting a receipt signed by them. Wish me luck.
View full review
Cons:
  • Untrustworthy sales rep
  • Persistent phone calls
  • Customer services and the lies
Reason of review:
had my information when they called without my authorization.

Preferred solution: Take your junk back and stop calling me.

1 comment
ArrivaMedicalSupport
Arriva Medical Response

Dear Sir of Madam,

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expeditiously and completely.

If you received a product from Arriva Medical you did not want, you may return the item to Arriva Medical.

If you feel you were given misinformation, you may call patient services at any time 1-800-700-4442., all our phone calls are monitored and recorded.

Due to limited information listed, if you wish to resolve your issue, please contact Arriva Medical.

THANK YOU

Company responded
Anonymous
map-marker Harrisonburg, Virginia

Excessive Phone Calls

October 18, 2016 - I have used Arriva for my diabetic supplies for several years. The products are just fine and I am happy with them. I will reorder as needed. I received a new supply about two weeks ago and all was OK Today, I received a phone call from a lady who asked my zip code and another question to verify my identity. OK. She would not listen when I informed her that I did want her special offer of another benefit being offered. Five times I informed her and five times she insisted that I listen to this ongoing conversation. I asked here not to call me any more and she just continued talking. I hung up after losing my patience - yes, I did elevate my voice. I sat back down at my desk and within 2 minutes, I received another call from Arriva from another lady who had never heard of the first lady and said that my file showed no call. I hung up again. What's the matter with you people. My God - give it a rest - DO NOT CALL ME ANY MORE !! Richard B. Miller - Virginia
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Reason of review:
Poor customer service
1 comment
ArrivaMedicalSupport
Arriva Medical Response

Dear Sir,

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expeditiously and completely.

Arriva would like to apologize for excessive calls.

Your account has been placed on Do Not Call status.

Any further concerns please call Arriva Medical Patient Services at 1-800-700-4442.

Thank you

Arriva Medical

Company responded
Anonymous

Arriva Medical - Diabetic Test Strip Review

I was called to reorder for my mother. I refused to reorder because medicare said they no longer do businesd with them. Arriva said they were talking to medicare and they would send order if medicare wouldn't pay then it would be free of charge. I said send me a letter first that says that. Arriva called again and I hung up. Next thing I know package arrives from Arriva. You people have always been pushy. I complained many times about you calling about braces. You just don't listen to your customers.
View full review
Reason of review:
Order processing issue
1 comment
ArrivaMedicalSupport
Arriva Medical Response

Dear Sir of Madam,

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expeditiously and completely.

Unfortunately due to limited information provided on this public forum, we are unable to address you mother’s complaint directly. We suggest you call Arriva at 1-800-700-4442, all our calls are monitored and recorded, we will be happy to check further into the incident you have mentioned. Arriva also has a 30 day return policy and items may be returned within that timeframe

You mentioned braces, you are welcome at any time to advise a representative to put your mother on a Do not call list for ancillary products, once you verify some information on her account. Again due to limited information provided, we cannot directly address your concern.

Please contact Arriva Medical at your earliest convenience.

Thank you

Arriva Medical

Company responded
Anonymous
map-marker Baton Rouge, Louisiana

Can't make the .,&$@@ people stop calling

My wife is in hospice care for pancreatic cancer. I have told Arriva to stop calling for the last three months but they keep calling at least twice a week. All they do when I ask them to stop is ask for our zip code. It doesn't take 100 words to say STOP, so I'll start over. We have absolutely no use for any of your products. My wife is in hospice care for pancreatic cancer. I have told Arriva to stop calling for the last three months but they continue to call at Least twice a week.
View full review
Cons:
  • Pushy callers
Reason of review:
Poor customer service
1 comment
ArrivaMedicalSupport
Arriva Medical Response

Dear Sir

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expeditiously and completely.

We understand you would like the telephone calls to stop. At any time you may request to be placed on do not call status. If you discontinue the phone call with Arriva Medical prior to verifying information on your account, the representative will not be able to complete your request.

Due to the limited information you have provided.

At your convenience please contact Arriva Medical Patient Services at 1-800-700-4442, verify some information on your account and ask to be placed on Do not call status.

Thank you,

Arriva Medical

Company responded
Anonymous
map-marker Broken Arrow, Oklahoma

Harrassing calls and sales pitches.

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Arriva calls weekly. I tell them I'm not out of supplies. They ask me why, and push to sell me things I don't need like knee braces, back braces, and other items, with the comment, "well, one day you might need them and then you'll have them. Their free through Medicare. Horrible people. I wish they would contact me by email instead of by phone. They are a company approved by Medicare, but sound like a company located in the Far east, even though their address is in Florida. The taxpayers pay for these product eventually. It's not right.
View full review
Reason of review:
Phone harrassment

Preferred solution: Let the company propose a solution

1 comment
ArrivaMedicalSupport
Arriva Medical Response

Dear Sir of Madam,

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expeditiously and completely.

Arriva Medical has a wide variety of employees who speak many languages including, English, Spanish, Italian, French, and Pilipino, etc. so we may assist all of our consumers. Arriva Medical does have 2 call centers in the U.S. If you wish to speak with someone without an accent or someone in the U.S.

you would advise the representative you are speaking with and would be transferred.

If you wish to be contacted only by email or wish not to be offered any additional items. You need to inform the representative at the time of the phone call. Once you verify some information, the representative can put thru your request.

If you discontinue your call before information is verified, your request could not be completed. Please call Arriva Patient services at 1-800-700-4442. If you speak with a representative you do not prefer, ask for a U.S Representative.

Then at that time verify some information and you can be put on Do Not call status and you may also advise representative to set your account not to be offered additional items.

Thank you

Company responded
Anonymous
map-marker Oak Lawn, Illinois

Arriva Medical - Customer Care Review from Oak Lawn, Illinois

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They used to notify me when it was time for my refill blood strips so I didn't realize I was low. When I called, they wouldn't overnight ship so I was without them for 10 days! They asked if I wanted a reminder & I said yes, please! Well once again I ran out cause I thought I could depend on them to send the reminder-- they didn't.
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Reason of review:
Poor customer service
1 comment
ArrivaMedicalSupport
Arriva Medical Response

Dear Madam ,

Thank you for bringing this issue to our attention. At Arriva Medical we do take all complaints very seriously.

We suggest you call Arriva Medical Patient Services at 1-800-700-4442 so you can retrieve updated information on the shipment of your supplies.

Thank you

Company responded
Anonymous
map-marker Lady Lake, Florida

Arriva Medical - Prescription Refill Review from Lady Lake, Florida

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No help whatsoever, just given the run around, hung up on 4x:s, waited 30 mins., to talk to someone. No record of ever ordering from you. The last time I ordered from you was in March of 2015. I have moved to Florida as of August 2015. I was getting calls from you then. I use to live in Pekin, Illinois 61554. I have both Medicare/medicaid. I am trying to order a new tester/supplies. I can not get the prescription filled at Walmart because of Part B/D. Please help me, other I will not test PERIOD!!!!!!!!
View full review
Reason of review:
Poor customer service
1 comment
ArrivaMedicalSupport
Arriva Medical Response

Dear Sir of Madam,

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expeditiously and completely.

When Arriva Medical is advised by a member not to call, for various reasons. Arriva Medical will stop the phone calls. Our Patient Services phone number is 1-800-700-4442, our busiest day is Monday. There is usually no wait time.

We are attempting to contact you and if you wish to return Arriva’s phone call you may call Arriva Medical at your earliest convenience.

Thank you

Company responded
Anonymous
map-marker Greensboro, North Carolina

Arriva Medical - Review in Drug Stores and Drugs category from Greensboro, North Carolina

Too many phone calls! Drive you nuts!
View full review
1 comment
ArrivaMedicalSupport
Arriva Medical Response

Dear Sir or Madam

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expeditiously and completely.

We understand you feel the telephone calls from Arriva Medical are excessive. You may ask the representative to place you on a Do Not Call status. You will need to verify some information with the Arriva representative at time of call. Once you stay on the phone and verify the information, the representative can complete your request.

If you discontinue the call prior to verifying information he request cannot be completed.

Please call Arriva Medical at 1-800-700-4442 and you may speak with a representative who can complete your request.

Thank you,

Arriva Medical

Company responded
Anonymous
map-marker Carrollton, Texas

Harassment calls all the time

This company is the most horrible co. I have to deal with. The foreign people who cannot understand English properly keeps calling at least twice a day everyday. SOMEONE MUST STOP THIS HARRASMENT!! Who should I turn to. I have tried my phone company without any positive results. Why FCC cannot stop this HARRASMENT. Arriva medical using this technique of getting repeat orders is disgusting. I had also advice them not to call me few times. This did not work. I had also told them more than once that if I neede anything then I will call them. That fell on deaf ears. How can this company be allowed to continue doing this. It is disgusting. This must stop. This must stop. This must stop sop stop stop stop stop ! I just wonder whether there was a way to stop this HARRASMENT. The government must make this company stop this practice .
View full review
Reason of review:
Poor customer service
1 comment
ArrivaMedicalSupport
Arriva Medical Response

Dear Sir of Madam,

Thank you for bringing this issue to our attention. We at Arriva Medical take all consumer complaints and concerns very seriously, and strive to resolve them expeditiously and completely.

We do apologize if you feel our calls were excessive. At any time you may verify some information and advise the representative to put your Account on Do Not Call Status. If phone call is disconnected before the information is verified the representative cannot complete your request.

Arriva Medical has several Call Centers.

Some of our representatives, even the ones in the US do have accents. In order to service our consumers, we have people who speak various languages. Such as English, Spanish, Italian, French, and Pilipino, etc. If you wish a representative without an accent you may ask for one at onset and representative would accommodate your request.

Unfortunately because of the limited information provide. We cannot rectify your complaint thru this site. You may call Arriva Patient Services at 1-800-700-4442.

Verify some information and be put on Do Not Call Status.

Thank you Arriva Medical