David S Vqc

Company not responsible

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Chanukah candles broken and some without wicks just get me some more replacements and quit screwing around your website is truly annoying
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Preferred solution: New candles

User's recommendation: Don’t purchase

Barbara S Niv

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Coffee cake mix came without pan and crumb topping

Streits - Coffee cake mix came without pan and crumb topping
Streits - Coffee cake mix came without pan and crumb topping - Image 2
Couldnt use product because it came without a pan and without the crumb topping packet. Tried calling customer service number- no answer.
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Loss:
$4
Pros:
  • Quality control in packaging is lacking

Preferred solution: Full refund

User's recommendation: Buy Manischevitz

Anonymous
map-marker Vaughan, Ontario

Not satisfied

Streits - Not satisfied
Opened up my hearty split pea soup mix dissatpointed to see no flavour mix only peas was looking forward to making this pea soup
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Grace U Vdx

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Verified Reviewer

Package Error

Streits - Package Error
Original review Apr 05, 2023
Hi, I am writing you to let you know that you made a printing error on one of your products. Your gluten free chocolate macaroons say "Gluten Free Toffee Crunch" on the top rip-off tab. All you other products have the top rip-off tab and the front package match. Hope this was helpful, Grace Underwood
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Preferred solution: Coupons

Barbara S Niv

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Coffee cake mix came without pan and crumb topping

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Bought 2 boxes of Passover coffee cake mix. One box was complete as described, the other was missing the aluminum pan and the crumb topping/ totally useless. I also had a box of Manischevitz brand coffee cake mix that to all appearances looks to be the same product, however instructions regarding amount of water and oil to add were different (# of eggs was the same.) I made one Streits and one Manischevitz cake; Streits was dryer and the Manischevitz cake was fluffier and better tasting. Lesson learned: but Manischevitz.
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Loss:
$4

Preferred solution: Full refund

User's recommendation: Buy Manischevitz

Shaan Gnn

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Verified Reviewer

Customer service never responds

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We had a Streit's product that was far from expired, but it didn't cook up well, despite following the directions and knowing how to cook it after doing so for years. I emailed Streit's first, expecting a response, but didn't get one, so after a couple of weeks I looked at their website and there was a phone number. Called, got voicemail, left a message, nothing. No contact. They should replace my product, but if they never bother responding, they never will replace. I won't buy their products anymore. If they don't care about my business, they don't get my business.
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Loss:
$4
Pros:
  • Used to be good
Cons:
  • No customer service at all

Preferred solution: replacement

User's recommendation: Sad to say...don't buy.

Mel B Bau

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Verified Reviewer
| map-marker Thornhill, Ontario

Dissatisfaction with 2023 matzo wrapping

I just purchased my first 5 lb. box of Streit's matzo for this Passover, at Walmart. Shocked to find each lb. individually wrapped in non-recyclable plastic, not individually boxed as has always been the case in the past. NOT a good decision, for many reasons. At the very least you should clearly state, on the outside box, that "each lb. is individually wrapped in plastic." I will not be purchasing more.
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1 comment
Guest

I second this review. Been a Streit's matzos customer my entire life.

Packaging in flimsy cellophane and then throwing in a plastic bag, has to be the worst management decision in the history of the food business. Additionally, every matzah come broken. It is as if the company tried to make their product as undesirable as possible.

If you can't afford to box the matza for some protection and storage, then don't bother. Last time will I buy Streit's matzos but apparently they won't care.

Anonymous
map-marker Nanuet, New York

Passover 5 pound box of matzoh

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After buying your 5 pound box of matzoh for Passover for more than fifty years, I was very disappointed that when I opened the box, I found each pound wrapped in plastic rather tan individual boxes!!!
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Marilyn S Yln

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| map-marker Norristown, Pennsylvania

Can't make any contact either thru phone or email so frustrating!

Streits - Can't make any contact either thru phone or email so frustrating!
Streits - Can't make any contact either thru phone or email so frustrating! - Image 2
Streits - Can't make any contact either thru phone or email so frustrating! - Image 3
No markings on packets of streits matza.ball and soup mix gluten free. Dont know which is for matza balls and which for soup. So I cant use it because they are not marked I tried emailing and calling. Cant make any contact with company. Tried writing to Pissed consumer complaint. Cant get any response
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Preferred solution: Coupons for Streits products

User's recommendation: Don’t buy this product instructions are not correct how to make. Not marked on packets

Anonymous
map-marker Smyrna, Georgia

A company that could care less about its customers

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THE WORST CUSTOMER SERVICE EVER!!

I placed an order for nine boxes of Egg and Onions matzo, and not only was the shipping price ridiculous ($30!!!), but it's been THREE weeks and no tracking number, no response from any of the emails, and a man named Matthew said THREE days ago he was going to get me a tracking number.

What an absolutely HORRIBLE experience. I would expect more from a company like this.

Seems almost like intentional thievery.

I will NEVER order anything from here ever again.

I placed a dispute on my credit card for my order and asked for a refund from Matthew. I doubt I'll EVER get a straight answer.

I doubt you even care that you've lost a dedicated customer forever. Sad.

Back to Manischewitz I go! (not that you care)

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User's recommendation: Stay FAR away!

Anonymous
map-marker West Hollywood, California

Who sells spelt matzo in west los angeles?

No complaint but would really like to know who sells spelt matzo in west Los Angeles I can't find it anywhere. Is it possible to order it direct from you ? No one returned my call
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Cathy S Ueq

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Verified Reviewer

Which bag is which for the Streits Matzo Ball soup mix

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I read many q&a about the fact that Streit doesnt respond. I too opened the box and both packages were not marked. It almost ruined my dinner. Luckily I guessed correctly. I think that is showing the company is not responsible.. They just want you to buy their product and guess. Thank you Cathy Simon catfl7636@***.com 954-599-****
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Pros:
  • Taste good
Cons:
  • Unidentified packages

Preferred solution: Full refund

Gina B Kii

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Verified Reviewer
| map-marker New York, New York

Major problem with streit's matzoh meal that I purchased.

The supermarket ran out of the large Box of the Streit's matzoh meal. They only had the small boxes with the soup mix included. I bought multiple thinking it was the same thing and realized once I got home that it was completely the wrong thing! I had to go back to the supermarket, but they refused to take one of them back and they only had the Manischewitz, which doesn't even come close to Streit's matzoh meal. The one Streit's box that I opened, I was forced to keep. Unfortunately & somehow, it did have little bugs in the package, which tends to happen sometimes with starchy foods.
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Loss:
$18
Pros:
  • Large box with a spout is the best matzoh meal
Cons:
  • Looks can be extremely deceiving and it was not the same

Preferred solution: Deliver product or service ordered

User's recommendation: I love Streit's matzoh meal, but after that catastrophe, I'm not sure anymore. Although that is usually the only 1 that I buy.

Anonymous
map-marker Boca Raton, Florida

No review

Writing a review? For what? A review that you didnt get in touch with me? I just wanted your help with a gluten free Matze all and mix package where there is no indication whats what. Call me: 917 912-**** Linda Leshnik
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1 comment
Guest

On friday I opened a gluten free package from streits. No markings as to which is matzoh mix and which is soup. Called customer service on friday, no response yet.

Marilyn S Yln

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Verified Reviewer

Can’t get anyone on phone. No answer to my problem!!

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Bought Streits matzo ball and soup mix. Neither foil package is marked matzo or Soup. How do I know which is which?
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Preferred solution: Answer to problem!?streits is great but not this glutin free matza ball and soup mix! Each packet is not marked! Which is which???!!

Harold G Jhw

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Verified Reviewer

Bag and bake product says it's a two bag box but my mine only had one

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Every effort to contact company has failedno response to emails and phone callsdisappointed in companys customer service..
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Loss:
$3
Pros:
  • Good products
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Buy at your own risk…

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