Lied about shippement date

I placed an order on 06/10/2014 and paid for a 2 days business shipping, I called the next day early on 06/11/13 to verify they had received my order, the man who answered the call stated that he will send the order today, and placed me on hold to verify he had all six items in stock, he came back to the call and said yes we have it. I called on Friday 06/14/14 to inquiry about the order; he stated that he had just shipped the order last night on 06/13/14. 06/14/13 received and email that the order was shipped as of 06/17/213 no package has arrive. Bottom line this company is not reliable, don’t order from them if you need the order to arrive promptly and as promise.
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ID
#420175 Review #420175 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$239

Product not received

On March 1 I placed an order with Arnold Supplements for Solgar Selenium. The shipping method was USPS 2-3 Day Priority. My credit card was charged on the date of my phone call. I waited several weeks, and when the order did not arrive, I started calling. Even though their website claims calls are answered 24/7, my calls were answered by a machine. I left messages which were not returned, and sent emails which were not answered. Finally I called on March 26, the call was answered, and I was told that the post office must have lost the shipment. I was promised that another shipment would be sent the next day. Since this company is located about ten miles from my home, I told the representative that I would expect the merchandise in a day or two. I still do not have it. If I do not receive the supplement, I will contact my bank to reverse the charges.
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3 comments
#969021

I recieved my package but will not do buisiness with this company again. Arnold Supplements

#968596

I have not received my order as of yet. I need a tracking number.

#546709

Dear Valued Customer,

Thanks for posting your review. We appreciate hearing from our customers whether it's good or bad. I'm sure that we compensated you for the inconvenience and delay as is our store policy. We ship thousands of packages a month and occasionally a small amount do get lost by the USPS. Occasionally, we do mistakes on our end as well but try to remedy them as quickly as possible.

We hope you continue to shop with us as we continue to make our shopping experience the best it can be.

Sincerely,

John K.

Customer Service

Arnold Supplements

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ID
#308863 Review #308863 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Arnold Supplements: Product never shipped

I placed an order with Arnold Supplements over the internet, for 2 boxes of nutritional supplements. My debit card was charged the same day; I additionally selected 2-3 day priority USPS shipping. Over 10 days later, I have not received my order; I have tried calling this company over 5 times, all at different times of the day and I receive the same phone message that no one is available to take my call. I sent an email asking when I could expect to see my package. I immediately received an auto-reply e-mail stating that they would respond within several hours but I received nothing. I e-mailed again the same night, demanding to know why my card was charged if my merchandise was not shipped. After reading their website, it clearly stated that the customer's credit card would not be charged until the product was shipped. I am at a loss; I do not know what to do. All I want now is my money back, I feel this company is being deceptive.
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7 comments
#705499

I feel quite bad about all this. They immediately charged my credit card and I never heard from them again, I received no mails, no supplements.

They were quick to respond how I should order, now i cannot get in touch with them.

And the site looked trustworthy.

Now I will try to get my money back. dont ever order!

#559669

ordered supps online debit card used no product sent called their number with no results and same message recorded no one available.......what a rip off..... how do we stop these people??????

#258763

javascript:ac_smilie(':(') this happened to me.. exactly as you stated.. i have to dispute the charges with bank ...

#217848

Hi All -

Same exact thing just happened to me! Placed an order on November 9th and it's December 2nd - still has not arrived.

This order is for my mother and she's recovering from a second occurrence of cancer and really needs these supplements. These people are incredibly deceptive.

I've already called my credit card to ask for the refund. Take care.

#216906

Hi guys I am in the same situation as you, until I seen your posts I still thought I would receive my order I placed it on the 11 Nov so supose I wont hear from them now

????

#216346

I have the same EXACT story as yours Michelle. But I have to wonder, where did they come up with their customer ratings listed on their website!!

That must be FRAUDULENT too!

And that's why I ordered from them in the first place. I guess we can't go by that either, now-a-days...But you know, KARMA can/will be a &@#$% for ALL OF THEM!!!!!!!!!

TAKE CARE

#213634

HELLO MICHELLE DA SAME THING HAPPEN TO ME

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ID
#207634 Review #207634 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Loss
$33

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