Army Navy Shop
Army Navy Shop Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Army Navy Shop reviews trend negative with recent "Buyer beware!" notes; reviewers value the Exchange, Refund and Cancellation Policy but report poor experiences and cite a high price level, with complaints about customer service and discounts.
Positive Feedback
Customers appreciate a stated Exchange, Refund and Cancellation Policy and note product availability of surplus items.
Negative Feedback / Risk Areas
- Reported refusal to honor advertised replacement terms and mismatch with posted policy, a common Army Navy Shop customer complaints theme.
- Poor customer service handling of returns and refunds undermines trust.
- Perceived high prices and unsatisfactory discounts reduce value.
Key Takeaways for Future Customers
- Check the Exchange, Refund and Cancellation Policy carefully and document item condition before purchase.
- Expect to follow up on returns; verify refund timelines and customer service responsiveness.
- Compare prices and offers before buying; consider alternatives if price sensitivity is a concern.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Army Navy Shop reviews trend negative with recent "Buyer beware!" notes; reviewers value the Exchange, Refund and Cancellation Policy but report poor experiences and cite a high price level, with complaints about customer service and discounts.
Positive Feedback
Customers appreciate a stated Exchange, Refund and Cancellation Policy and note product availability of surplus items.
Negative Feedback / Risk Areas
- Reported refusal to honor advertised replacement terms and mismatch with posted policy, a common Army Navy Shop customer complaints theme.
- Poor customer service handling of returns and refunds undermines trust.
- Perceived high prices and unsatisfactory discounts reduce value.
Key Takeaways for Future Customers
- Check the Exchange, Refund and Cancellation Policy carefully and document item condition before purchase.
- Expect to follow up on returns; verify refund timelines and customer service responsiveness.
- Compare prices and offers before buying; consider alternatives if price sensitivity is a concern.
Media from reviews
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cumberland, Maryland
Poor service
- - Pants advertised no holes bigger than 1/4 inch.
- - Company claimed I stretched the hole.
- - They refused a replacement, offered a return.
Purchase a surplus ACU pants, they advertised no holes bigger than 1/4 inch.
Supplied photos: company stated I stretched the hole. You can not stretch rip stop material. Company refused to send a replacement but offer me to return the item.
They do not go by there policy stated on website.
User's recommendation: Buyer beware!!
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