Ferman R

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Verified Reviewer
| map-marker Mountain View, California

They cancelled my policy after 26 years of paying

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I have had my term life insurance policy since 1996 and always paid on time. My payments were setup to automatically debit my account quarterly. I just noticed that my September payment was not debited so I called. I spoke to a representative that said I was sent a letter with instructions to setup my auto payment to go to another provider that was now handling my policy. I told her I NEVER received a letter and she was very rude and said I did receive the letter and instructions. She said the only thing they can do is send me a form to complete for reinstatement and I could send it back and they would have to decide if they would reinstate it. This is a scam do that they dont have to cover me any longer because I am 72. What a scam: Collect high premiums from veterans and then when they are elderly just claim to send a letter to redo auto payments and then cancel the policy. I am contacting a lawyer and the Insurance Commissioner. They should be ashamed!
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Cons:
  • Scammers

Preferred solution: My policy reinstated

User's recommendation: Beware

3 comments
Guest

Does not look like legit company

Guest

did you find a resolution?

Guest
reply icon Replying to comment of Guest-2299231

Unfortunately not.

View more comments (2)
Ran Lxm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

ACCOUNT HOLDER SINCE 1985 - NO CUSTOMER SERVICE

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AFBA has no customer service! I have had life insurance with them since 1985. I tried emailing and calling with a question and never received a response and no one ever answered the phone, I waited 15 minutes! Go elsewhere for your insurance needs. Service members deserve better treatment and service!!!GO
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Cons:
  • Worthless company stay away

Preferred solution: Apology

User's recommendation: GO ELSEWHERE

Anonymous
map-marker Merced, California

They will NOT communitat with me. A customer of over 50 years. They have my 40 year old telephone number and will not let me enter a curent one.. They will not let me into the website as they say I

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THEY WILL NOT LET ME INTO THE SITE TO REVIEW MY ACCOUNT. i CANNOT REACH ANY ONE BECAUSE OF THE MENU DOES NOT PROVIDE ACCESSS.
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User's recommendation: GO SOME WHERE ELSE

Warren B Omq

Stalling and excuses

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My wife had a 50,000 dollar term life policy. I lost her on 07-18-19. On 08-19-19, I get a check for 15,000 dollars titled as "Emergency Funds". I was told to complete their claim form and send in an original death certificate. I do this and wait a reasonable amount of time. By this time, three other insurance companies had already paid in full, no problem. After no check comes, I call them. I'm told that it never arrived. I ask for them to send me another claim form, guess what? It never arrives. So, I call back. I'm told that yes, they have my claim form, but she could not tell whether they had the death certificate. They were in the same envelope. She would call me back the next day. Well, no call. I've never seen such a case of stall tactics and excuses ever in my 55 years! By the look of other reviews and BBB complaints, I do not seem to be alone. I have already been in contact with the VA Bureau of Insurance. Since I live in CO, the Insurance Commissioner here will be my next step if I don't get a resolution in this case.
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Loss:
$35000
Pros:
  • Good pricing
Cons:
  • Stall tactics for payments
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

I too am victim. AFBA is despicable.

Low Life Company.

35 yrs. of payments gone.

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Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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