Armed Forces Benefit Association
Armed Forces Benefit Association Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Armed Forces Benefit Association has a 2.0 star rating from 4 reviews. Consumers are mostly dissatisfied; rating distribution shows 75% unfavorable and 25% positive. Reviewers note medium price level and concerns about reliability and customer service.
Key Takeaways for Future Customers
- Check recent Armed Forces Benefit Association reviews before buying a lifetime or term policy.
- Confirm billing and auto payment setup and keep records of any notices.
- Expect limited customer service responsiveness based on multiple reports.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and canceled policies after long service.
- Reports of claim delays, stall tactics, and poor claims communication.
- Difficulty reaching support, website access issues, and rude representatives.
Positive Feedback
Some customers praise good pricing and a lifetime Fed Protect policy with stable premiums and permanent coverage.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Armed Forces Benefit Association has a 2.0 star rating from 4 reviews. Consumers are mostly dissatisfied; rating distribution shows 75% unfavorable and 25% positive. Reviewers note medium price level and concerns about reliability and customer service.
Key Takeaways for Future Customers
- Check recent Armed Forces Benefit Association reviews before buying a lifetime or term policy.
- Confirm billing and auto payment setup and keep records of any notices.
- Expect limited customer service responsiveness based on multiple reports.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and canceled policies after long service.
- Reports of claim delays, stall tactics, and poor claims communication.
- Difficulty reaching support, website access issues, and rude representatives.
Positive Feedback
Some customers praise good pricing and a lifetime Fed Protect policy with stable premiums and permanent coverage.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alexandria, Virginia
I love their Fed Protect policy!
- Policy lasts for life; I was amazed by the price and bought it.
- It lasts for life or until age 121 with no changes in premium or coverage.
They have a new policy that will last the rest of your life. I was amazed at the price for a lifetime policy!
I jumped on it immediately. I have never seen a term policy that lasts the rest of your life, or until age 121, without ever changing the premium or coverage. You just can't beat that.
Thank you! Thank goodness I qualified!
- Great policy great price permanent coverage
- No cons the younger you are the less expensive it will be
Preferred solution: Nothing. It's great!
User's recommendation: I love the new Fed PRotect policy. Can't beat it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mountain View, California
They cancelled my policy after 26 years of paying
- Policy active since 1996; auto-debit.
- Sept payment not debited; letter to switch auto-pay.
- No letter received; reinstatement form offered.
I have had my term life insurance policy since 1996 and always paid on time. My payments were setup to automatically debit my account quarterly.
I just noticed that my September payment was not debited so I called. I spoke to a representative that said I was sent a letter with instructions to setup my auto payment to go to another provider that was now handling my policy. I told her I NEVER received a letter and she was very rude and said I did receive the letter and instructions. She said the only thing they can do is send me a form to complete for reinstatement and I could send it back and they would have to decide if they would reinstate it.
This is a scam do that they dont have to cover me any longer because I am 72. What a scam: Collect high premiums from veterans and then when they are elderly just claim to send a letter to redo auto payments and then cancel the policy.
I am contacting a lawyer and the Insurance Commissioner. They should be ashamed!
- Scammers
Preferred solution: My policy reinstated
User's recommendation: Beware
Does not look like legit company
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerACCOUNT HOLDER SINCE 1985 - NO CUSTOMER SERVICE
- Emails and calls to AFBA get no reply.
- Phone lines not answered after 15 minutes.
- Has had life insurance with AFBA since 1985.
AFBA has no customer service! I have had life insurance with them since 1985.
I tried emailing and calling with a question and never received a response and no one ever answered the phone, I waited 15 minutes!
Go elsewhere for your insurance needs. Service members deserve better treatment and service!!!GO
- Worthless company stay away
Preferred solution: Apology
User's recommendation: GO ELSEWHERE
Merced, California
They will NOT communitat with me. A customer of over 50 years. They have my 40 year old telephone number and will not let me enter a curent one.. They will not let me into the website as they say I
THEY WILL NOT LET ME INTO THE SITE TO REVIEW MY ACCOUNT. i CANNOT REACH ANY ONE BECAUSE OF THE MENU DOES NOT PROVIDE ACCESSS.
User's recommendation: GO SOME WHERE ELSE
Stalling and excuses
- This is a $50,000 term life policy.
- A $15,000 Emergency Funds check was issued 08-19-19.
- The check never arrived; the death certificate wasn't confirmed.
My wife had a 50,000 dollar term life policy. I lost her on 07-18-19.
On 08-19-19, I get a check for 15,000 dollars titled as "Emergency Funds". I was told to complete their claim form and send in an original death certificate. I do this and wait a reasonable amount of time. By this time, three other insurance companies had already paid in full, no problem.
After no check comes, I call them. I'm told that it never arrived. I ask for them to send me another claim form, guess what? It never arrives.
So, I call back. I'm told that yes, they have my claim form, but she could not tell whether they had the death certificate. They were in the same envelope. She would call me back the next day.
Well, no call. I've never seen such a case of stall tactics and excuses ever in my 55 years! By the look of other reviews and BBB complaints, I do not seem to be alone.
I have already been in contact with the VA Bureau of Insurance. Since I live in CO, the Insurance Commissioner here will be my next step if I don't get a resolution in this case.
- Good pricing
- Stall tactics for payments
Preferred solution: Full refund
I too am victim. AFBA is despicable.
Low Life Company.
35 yrs. of payments gone.
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Fake review!