Armada Towing

If I could give a 0 star rating I would. I generally do not write reviews but this customer service was so poor I felt I needed to put it out there as a public service.

[PERSON_NAME] was called as the provider for AAA to service my battery 2 weeks in a row. The first visit on 5/13/26 was a [PERSON_NAME]. He kept cursing throughout the visit and was very unprofessional. He checked my battery told me it was fine and to just drive around to charge it.

I left the car running while i aired up all 4 tires to drive it around. He sat in his truck and did not offer to help me with the tires at all. I did what he said and drove around for 45 minutes, it did not hold a charge for 24 hours so I waisted lots of time and still had a dead battery. So I contacted AAA again on 5/20/26, as my schedule allowed.

An older man showed up and I explained what had happened the week before and the battery needed to be replaced. I had an invoice for the AAA battery I had purchased that said it still had time on the warranty. The man said he did not have to honor that and I would have to pay for another battery. I disagreed and went back to look for further paperwork and he sat in his car.

He was offended by my reaction and told me not to treat him like that! In a few minutes, I knocked on his window to discuss this issue and he said I knocked too hard and I couldn't yell at him. I asked him to please replace the battery he refused and pulled off leaving me there with a dead battery. When I called to speak to the supervisor, he said he told him to leave because I was yelling at the guy.

I assure I was upset but was not yelling, just trying to get some clarity and a new battery. There were many people out and about walking their dogs and playing at the park nearby. No one even looked my way so I must not have been yelling very loud. I think the man did not like that I was questioning him and the supervisor supported it.

Do yourself a favor and use another service. There is much competition and I had it replaced with another company who showed much more customer service, came to my home and gave the same warranty for the same battery at a cheaper cost.