Arlo
Arlo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arlo has 1.6 star rating based on 2384 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Arlo to a friend or colleague.
- Rating Distribution
Pros: Good product, Good camera, Wireless.
Cons: Customer service, No customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arlo has 1.6 star rating based on 2384 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Arlo to a friend or colleague.
- Rating Distribution
Pros: Good product, Good camera, Wireless.
Cons: Customer service, No customer service, Poor customer service.57% of users think that Arlo should improve its Customer Service.
53% of users say that they won't use Arlo in the future for similar services or products.Recent recommendations regarding this business are as follows: "I would not recommend at this point you coustomer service is terrible", "Would not recommend", "Don't buy from this company.", "Don't call them cause no one will help", "I wouldn't recommend arlo to my worst enemy.".
Most users ask Arlo for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Arlo Reviews
"Need to change my automatic payment method"
I need to change my automatic payment on file. My old card is no longer valid. I've been trying to contact ARLO by phone for two weeks! I need to talk to a...
Chico, California
Need someone to call me at 530520****
Could not get a live person to talk to me about my account. What?
Do you want me to do your job?? Call me...
.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Athens, Georgia
Resolved: I am having trouble login on the Arlo app. The app says it’s gonna send me an email but it never does. Send me an email.
Company fixed the issue and I have been provided with apology. The code was going to my spasm.
To slow
I cant login because I cant get an email confirming my email address. your customer service is terrible.
You have no way of contacting you by phone. I wish I had about this product if I cant get in touch with somebody at customer service or Support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Arlo doesn't service their customers unless they have a paid plan
Already wrote a complaint about Arlo. Their cameras suck and can't hold a charge.
The second set they sent me are just as bad and I would like a full money refund from the company that can't service their customer unless we have a paid membership.
That in itself is unacceptable! This company closed my case and can not be reached by normal means.
Preferred solution: Full refund
User's recommendation: Do not by any means use this company!
Lindenhurst, New York
Emergency something happen serious happened!
I have 3 cameras at home somehow I only have access to two of them, one of them only allows me to view recording and the other one is not allowing me to view any recording. I tried contacted them, their old numbers are directing me to products and I can't get a Customer to speak with.
No one picking me the call, and it's asking to subscribe which would be fine, but I still need to talk to someone regarding my issues. This is very frustrated! I logged out and now system won't let me log back in!!!
No one to help!! This service sucks!!
User's recommendation: Don't call them cause no one will help
Houston, Texas
What is this model called for Arlo?
I paid for basic service need to get connected and tell me what type of device i have outside wired to front and back porch. Cannot get connected lite is red
San Angelo, Texas
My cameras won't reconnect
Can I look for a number to call for help on my cameras to talk to a live person and you can't even do that you get hung up and all you get is you have to go online and you talk to a stupid robot and you still don't get the right answers so yeah that's why you get one star. Until fix the problems people aren't going to your cameras and business.
User's recommendation: Not worth your money, effort, and time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Murfreesboro, Tennessee
Resolved: Billing issue
Company fixed the issue and I have been provided with full refund.
YOU OWE ME MONEY!!! I WANT MY REFUND COMPLETED OR IM CONTACTING THE BETTER BUSINESS BUREAU!!! IMMEDIATELY!!!
User's recommendation: Customer service is horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can not access live customer service when I need to.
I was reinstating my plan and it gave me an error five times, but took money off my card five times. Now, I'm not able to speak with a live agent.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Arlo contacted me and replaced defective cameras with new ones and no means of contacting them back
The first purchase of the Arlo Essential exterior 3 camera system failed and did not hold a charge as raved about in their advertisement. They sent out a new set and the same thing happened.
Their company makes it almost impossible to reach a customer service rep unless you have an account which didn't start out that way. I'm demanding a full refund of this very poor performing product and a company that changed its order of doing business with their customers is their favor to benefit them and not their customer.
User's recommendation: Do not deal with this company, their product is garbage!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Your camera sucks.
Have a person to talk to. Your product sucks it has never worked properly and the time delay allows us to be robbed with no alerts.
- Service sucks
Preferred solution: Costumer services.
User's recommendation: Don't buy from this company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Minneapolis, Minnesota
Subscription not starting
I have had an Arlo subscription for over a year and I let it lapse for two months and went back in and restarted it and paid the amount due and it gave me this message
Master plan not assigned on the account cannot assign a supplemental plan.
And they took two payments from me and mind you still know account active or recording for my cameras and I cant get a hold of anybody because I dont have an active account customer service I guess is only available to people with active accounts or the account that you get to try when you first start. This sucks I just want my cameras to work and my account to be active, but cant talk to a real person to get it done and still charges getting taken out of my account due to me trying to activate my account and supplemental plan I wanted so its charging me. My cameras are not working, and my account is not active and I cant talk to no one.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst customer service
Arlo customer service is the worst we've experienced in a long time. We just replaced our entire system with Wuuk cameras because we couldn't get an Arlo rep to even talk to us to help with a problem with the base unit.
They consistently directed us to online support documents. Totally disappointing waste of money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Cameras not recording
The customer service is horrible. Ive been trying to get a representative online for the last hour and 10 minutes with no success.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem with my subscription and one camera
Call me and help me with my subscription and with one camera
Unable to get my doorbell camera recording and you guys say I dont have a subscription when I doo
- Works fairly well
- No phone customer service
Preferred solution: My product fixed
User's recommendation: Get a phone number to call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trying to cancel my membership I cannot get on my account and no one has has a phone number that you can call. Terrible customer service.
I'm trying to cancel my account but can't access it online. It has me locked out and states it doesn't recognize my phone. Unfortunately, I can't speak to anyone because they don't have a live agent available.
Preferred solution: my membership canceled
User's recommendation: Would not recommend this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beeville, Texas
No resolution.
Numerous virtual chats & 1 phone call. My log in issue is still not resolved. And they have not offered a reliable method to contact them.
About
, , , Netgear Around Town, Netgear UK
Arlo is a creation of Netgear Inc, American company specializing in varied B2B and B2C networking products. Arlo Wi Fi equipment covers a large selection of home security solutions. Having 1 to 5 HD cameras, Arlo wireless systems offer both indoor and outdoor security options. Baby monitoring HD systems with night vision allow parents monitoring their babies sleep using the phone app. Pet watching offerings propose wireless and weather proof inside and outside monitoring solutions making them suitable for observing companion animals at home or packs on pastures. Arlo Business Security product line features solutions for employers to keep an eye of staff’s performance during the working day or secure afterhours peace with sound and motion alerts.
Arlo is ranked 100 out of 424 in Security and Protection Services category
USA, Worldwide, UK
Brands Related to Arlo
Netgear
“I just paid $55 for one of these company's USB Wi-Fi devices. They claim it's compatible with Windows 10...“
Netgear Singapore
“60 switches Netgear m4300 and agreed to supply when the client says yes and it was agreed. main...“
Netgear Ireland
Netgear UAE
Companies Similar to Arlo
Ring Security
“I am writing to express my dissatisfaction with the handling of my recent issue regarding my Ring...“
ADT
“We've had ADT home security for 24 years. At one point, we went for three months without protection,...“
Wyze Labs
“My living room camera only have motion I want it like the rest of my cameras it dont record jus motion...“
SimpliSafe
“I purchased my SimpliSafe home security system in July. I decided it wasn't going to work for me and my...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.