New Reviewer

Complaints about my recent visit for my car service

I just visited Arlington Toyota koons where I bought my 2020 Toyota Corolla. Tried to have my 5000k service but a guy named Adam Badar. He was extremely rude treated me like trash. Didnt even look at my face, didnt great. I am extremely disappointed! I want you guys really solve and talk to him because I I like didnt get fair treatment
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ID
#1760467 Review #1760467 is a subjective opinion of poster.
Service
Arlington Toyota Customer Care
Reason of review
Poor customer service
New Reviewer

Misleading and dishonest practices at Arlington Toyota - IL

In November 2011 I bought a brand new 2011 Toyota Corolla from them. Right now the car is less than 5000 miles, which means that I drive even less than the avarage. The car is magnetic gray. The car is now only 4-5 months old and I have paint issues - sand/dust trapped in the paint, white spots showing in the paint. When you attempt to wipe the car after washing it some of the dust/sand comes off and the primer is showing beneath it. The paint scrathes very easily, even from the wind. In the words of Jeff Tybon - the manager of their collision center dust/sand spots are just minor imperfections, which every new car has. I may look *** in their eyes but I do not think every new car has such defects after the first 4-5 monts. I have taken the car to another place where they even asked me if the car had not been repainted before. I contacted Toyota Corporate and was told they will send a field representative to have a look at the car but at the same dealership because I bought the car from them. I suspect that these are the tricks of the dealership to delay the repairs under the warranty until the car goes out of warranty, especially when it will look normal for each car to have such problems, which they wil explain as a normal wear and tear.
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1 comment
#466193

Buy KIA 8) 8) 8)

ID
#312309 Review #312309 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$3000

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