Original review updated by user Feb 04, 2021
A senior friend of mine had her 2009 Mitsubishi Gallant hit on the passenger side by an inattentive rude driver in a hurry. She took it to this outfit to get an estimate for the repair. The car needs repair or replacement to the passenger doors and some repair work to the pillar. Otherwise, the car, which she maintains with care, is in excellent mechanical condition with low mileage. This outfit (in Virginia) gave her an estimate of approximately $3190 to repair her car that she gave to her Hartford claims representative. Because of the market value of the vehicle they declared it a loss and paid her for it. She bought the car back and took it back to this outfit to have it repaired and pay for it herself. When they found out it wasn't for the insurance company any longer, they refused to repair it. She is 82 years old, a diabetic, with other health issues and needs her car. This is a terrible company that will not help a senior citizen for their own reasons. They were willing to fix it before but suddenly refused the repair. They know who she is so I will not put her name on this review.
User's recommendation: Do not take your car there.