New Reviewer

Terrible staff and over booked.

1.0
As of recently this place has been terrible. It took me 6 weeks and 1 day to get my son an appointment here and then the day prior Evelyn the receptionist called me to cancel the appointment due to the dentist having and emergency. Evelyn offered no solutions other than scheduling my son to see the dentist in another 5 weeks. Wow thanks Evelyn and Arlanza dental for making my son wait 2 months and 3 weeks to see a dentist. That’s child neglect if you ask me
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#1584911

You always have the option to find another dentist. It's not as if there is a shortage of them. If the child really needs dental work, then your delaying it could be considered by some people child neglect.

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ID
#1385298 Review #1385298 is a subjective opinion of poster.
Location
Moreno Valley, California

Telephone solliciting

Every day, several times a day at all hours, I am getting phone calls from Arlanza Family Center. When I answer the phone I get no response. What kind of legitimate outfit would resort to that kind of harassment? The phone number in my caller ID is 951-324-****. If these annoying calls are not coming from Arlanza Family Center, then I would like to see some kind of response here that they are making those calls. I am retired, need my rest and need my sleep. Hussling to the phone every time these people call is not my idea of having a good time.
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#582329 Review #582329 is a subjective opinion of poster.
Location
Riverside, California
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Arlanza family health center in riverside,ca

i had an appointment in this clinic with healthy families. i've waiting one hour. i didn't understand that because their was hardly people around. so i got up and walked around and i'ved notice in the back room their were backed up. so half and hour pass by totaling one hour and 30 min. the girls in the front looked good but they looked like they were padding files or acting like their working aka acting *** so i ended up cussing them out and never went back there again. i recommed the dentist they have their because they know what their doing not the medical part.too many interm nurses who dont know what their doing.
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3 comments
#161383

I have gone here for three years and not ONCE have I had a pleasant experience. I am a student with no insurance and this is the closest place to my home that takes the medical access card.

However, The nurses are rude, the medical (never been to the dental) clinic is very unorganized and the Doctors care little about their patients. Wont give test results over the phone, sometimes forget to call someone in, and the waiting can exceed 2 hours.

I've finally had enough and will NEVER go there again. I would rather drive somewhere else that takes my access card than deal with them.

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#643648
@PissedConsumer161383

oh well to each his own. I have found the staff and doctor to be extremely caring.

My doc is the most caring male doc I have ever seen in my 66 years of life. I have a huge share of cost and pay little for my meds refills and other minor health issues.

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#643740
@PissedConsumer643648

ITS DIFFERENT NOW IM GUESSING...IM NOT SURE...I HAVE A BETTER INSURANCE NOW...SORRY...LOOK AT THE DATE BEFORE YOU TALK OR TYPE...

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ID
#168303 Review #168303 is a subjective opinion of poster.
Location
Glendale, California

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