Absolutely terrible performance

I am a longtime classical music CD customer of Arkiv. These two experiences are absolutely terrible. First delivery took a long time. A single piece of corrugated paper from a delivery package with my address arrived with NO CONTENTS. The rest of the package had obviously come apart and disappeared. I complained and was brushed off. I complained again, and a second identical paper package arrived from Alliance Entertainment this time with one side unglued and the discs barely contained but easily could have fallen out or been removed. They had told me the second package would go via a different carrier, falsely. This is outrageous negligence, actually reckless disregard of the duty of care. They should be fined under the Consumer Protection Act. Vendor was warned and did the opposite of what was promised to rectify a major defect.

User's recommendation: Do not order unless Arkiv agrees to use competent shipper.

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ID
#2456203 Review #2456203 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Not getting my CDs shipped out to me

I placed an order on April 8 and as of April 13 not one CD has been shipped out to me. In the past at least a couple of CDs were shipped within a couple of days after placing an order. Plus one of the CDs on that order was one I already have and want to stop that CD from being shipped. I sent you an Email on service@***.com asking you to stop the CD from being sent but have had no reply and I went today to service@***.com and it won't even take me to the site. Are you still in business? I love your phone message: "This is to tell you there's no one here to answer the phone". I've always had a very good experience with you in the past but this time it's been a little aggravating.
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ID
#1513933 Review #1513933 is a subjective opinion of poster.
Service
Arkivmusic Shipping Service
Reason of review
Order processing issue

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