Arkansas Federal Credit Union
Arkansas Federal Credit Union Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arkansas Federal Credit Union has 1.8 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do NOT do business with AFCU", "Don't use debit if you're trying to score a limited inventory item online!", "stay away".
Bryant, Arkansas
They didn't payoff my vehicle when I refinanced to them!!!
I refinanced my truck with AFCU and, months later, the original lender informed me my truck payment was overdue. I contacted AFCU, who assured me they had paid off my truck with that lender when I refinanced with them.
Consequently, I disregarded the lender's notice about the late payment. Months later, the original lender threatened to repossess my truck. The same month, I paid off my refinancing loan with AFCU, but they could not provide me with the title because they had not paid off my truck, as promised. Eventually, they sent the full payment to the original lender and I finally received my truck title.
However, the original lender filed a delinquent account notice with the credit bureaus, and my credit score suffered a 200+ point decrease. AFCU apologized but said there was nothing they could do to amend the situation. They were also unwilling to submit a statement to the credit bureaus explaining that the failure to pay off my truck was their mistake. The entire ordeal lasted almost a year.
Unfortunately, due to AFCU's negligence, my credit score sharply declined and they seemed indifferent to resolving the issue.
I would advise against trusting them for banking and loans. Don't endure the same troubles I faced.
- Screw customers
Preferred solution: Credit report statement that it was their fault my original vehicle loan did not get paid off!
User's recommendation: Do NOT do business with AFCU
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Traveling out of state
Nothing.my name is Kandace Brewer. I will be traveling out of state for this next week and I wanted to see if you could note that in my account. I will be traveling to Dallas and Houston Texas.
Preferred solution: Just noting that I will be out of town in Texas for the next week
Cordova, Tennessee
Traveling out of state
I dont have a complaint. I just want account documented to let the bank know that I will be traveling out of state for the next week. I will be in Dallas and Houston for the week.
Greenbrier, Arkansas
Flags everything as fraud...except fraud.
Trying to shop locally card would not work for $6 at Taco Bell. Flagged it as "suspicious" and denied my charge.
Same with Burger King and a local department store. Denied with a travel agent for a payment on vacation. Denied my husband several online purchases of limited inventory items around Christmas with much frustration.
Oh! But when covid first started, we were in lock down it worked IN ANOTHER COUNTRY for a food delivery service, uber across the country, and cash app!!!
When i disputed, they asked me "am I sure" it wasn't me. Yes. I'm up in Canada and all over California in March/April 2000. GTFOH.
Took forever to get it reversed!
Same situation with a friend. Denies local purchases but she was out almost $1000 in actual fraudulent charges in another state.
GET IT TOGETHER.
User's recommendation: Don't use debit if you're trying to score a limited inventory item online!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Olive Branch, Mississippi
Call Center
I'm blocked from emails and socialmedia. I made them mad so they blocked me..I sent emails trying to get help.
I was not told they blocked me.
So I sent emails asking for. Not my fault.
I don't get replies to emails or secure messages. Nobody knows why.
I called to speak to a Mgr.
They are always in a meeting or like today, gone at 419 pm. Please contact me.
Thanks
Tom.
Preferred solution: Let the company propose a solution
User's recommendation: stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Poor Member Services. They don't reply to emails or secure emails. Nobody knows why Nobody knows who to contact. Even Leadership doesn't reply. Phone call messages are never replied to.
Leadership are the ones that don't reply. Emails and phone messages are never replied to.
I suggest trying someone else. I'll be moving my money some where else.
Regardless of what I Sat, nobody has replied in 2 months.This is unacceptable, poor business practice. Tat stsy awzyS
Worst bank ever
So they tell me my debit card is stolen which is BS it's in my wallet and my daughter's birthday is tomorrow the banks are closed on the weekends I have three grand in my account and now I can't buy my daughter nothing for her birthday because the bank failed to call me and tell me all this so I do not recommend iugr do not even recommend walking in the doors and if they do not compensate me I will sue you
Schaumburg, Illinois
Review in Loans and Mortgages category from Schaumburg, Illinois
I was cut off by security in car,he stated that i had got a cup of coffie without paying for it.TO whom it may concern,i entered flying j,1401 Ripley st,late this night,took a shower,eat a meal at Dennys.Then went and got a cup of coffie,and two doughnuts,asked manager female which doughnuts had Bavarian cream in it she pointed out which one had the cream in it.i proceded to counter and paid for coffie,donuts,& a bag of chips
Norwalk, Connecticut
Arkansas Federal Credit Union - Afcu Auto Loan Review from Norwalk, Connecticut
After getting out of the Army I had a rough time making payments in my auto loan. This is 100% my fault and I do not deny that.
However, my car was repossesed because I was 2 months behind on payments. Within a month I paid what owed plus the reposession fees. Again, I take full responsibility for this. Fast forward to 2 years later and AFCU is still showing my vehicle in reposession on my credit report.
My car spent a total of 2 weeks in repo and now my credit shows 36 months! I have spoken with several RUDE employees who claim they can not help.
I will get this solved and removed, but this should never happen. Stay as far away as you can from these rude people.
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