Arizona Public Service
Arizona Public Service Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arizona Public Service has a 3.4 star rating from 5 reviews with mixed sentiment; consumers note steady power but cite rate increases and a medium price level, and rating distribution shows 60% positive, 40% unfavorable.
Key Takeaways for Future Customers
- Check Arizona Public Service reviews and confirm the correct customer service contact info before reporting issues.
- Expect reasonable reliability but research solar options and service policies if considering installation.
Negative Feedback / Risk Areas
- Billing errors and account issues appear frequently in customer complaints.
- Slow or delayed responses for field repairs, meter checks, graffiti removal, tree trimming, and solar service are reported.
- Notifications about planned outages can arrive after the event, limiting preparation time.
Positive Feedback
Customers appreciate that APS generally keeps the power on and has been helpful with service turn off dates and some rapid crew responses to hazards.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arizona Public Service has a 3.4 star rating from 5 reviews with mixed sentiment; consumers note steady power but cite rate increases and a medium price level, and rating distribution shows 60% positive, 40% unfavorable.
Key Takeaways for Future Customers
- Check Arizona Public Service reviews and confirm the correct customer service contact info before reporting issues.
- Expect reasonable reliability but research solar options and service policies if considering installation.
Negative Feedback / Risk Areas
- Billing errors and account issues appear frequently in customer complaints.
- Slow or delayed responses for field repairs, meter checks, graffiti removal, tree trimming, and solar service are reported.
- Notifications about planned outages can arrive after the event, limiting preparation time.
Positive Feedback
Customers appreciate that APS generally keeps the power on and has been helpful with service turn off dates and some rapid crew responses to hazards.
Media from reviews
Turn one complaint into a collective action
Natchitoches, Louisiana
Tree is in electrical wires
- - No real person reachable; no message left at Tyson Rv Park, Quartzsite, AZ.
- - Tree is over wires and it's unclear who is responsible for trimming.
Never got to talk to a real person never got to leave a message. My address is 350 West Main St.
space four, Quartzsite AZ 85346.. This is the Tyson Rv Park in Quartzsite Arizona. I contacted the handyman here and nothing has been done to trim back the tree that is now growing in the electrical wires overhead.. who is responsible for trimming back this tree?
My name is linda Creager. I have an account with APS.
Is APS responsible for trimming back this tree if not who is? 928-278-****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPower outage
- - Notifications for planned outages are often late.
- - Outage details arrive after the outage.
- - Warnings should be at least 12 hours ahead.
While I am mostly satisfied, I am annoyed that they inform us way too late when they plan a power outage. It does not give time to prepare.
The information came in after the outage. When planning an outage, warn a day or at least 12 hours ahead!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was payed but we charge me to much money I don't know what happened
I was payed the bills of electricity but you charge me other money I don't know please i need I wanna know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No response after 3 months
- - Graffiti on two APS boxes #812069 and #TX812079 along North Granite Vista Loop; repaint promised in 2 weeks, but 3+ months later nothing done.
Company fixed the issue and I have been provided with apology. Asked for graffiti to be eliminated on an electrical box
These two lanes are directly off North Granite Vista Loop and Im using SELDON & ECHO for reference to try to pinpoint where the graffiti boxes are located on the side of North Granite Vista Loop. The several spray painted graffiti tags are purple, gray & light brown in color. More graffiti tags are being added each week. Both utility boxes are a dark tan color and have distinctive yellow numbers #812069 and #TX812079 attached to the separate boxes from the manufacturer.
The graffiti tags can be seen as you travel northbound by car or if walking on the adjacent sidewalk from the NORTH GRANITE VISTA LOOP
Thank you
Joe Ortiz 909 723-****
joejanortiz@***.com
Please let me know how I can pass this information to the right department to get the graffiti removed.
ps..Cotton Lane starts from Surprise and runs for miles. Once past Peoria and Olive Streets is where North Granite Vista Loop can be accessed.
CONTACTED "Kaylan" @ APS construction.
She said it would take 2 weeks to paint over graffiti. It's been over 3 months and no action.
Scottsdale, Arizona
Turn off service
Actually contacted this site by mistake. APS was great answering my questions about service turn off dates and final billing.
User's recommendation: Take the time to find the correct customer service contact info
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWiring hanging down. Think it broke on pole. Laying on top of cable
Have a wire broken from pole sitting on my internet wire. The electric Co. Was very quick getting here
User's recommendation: Be safe not sorry. Ont hesitate to call. He was very explanatory. Didn't make feel dumb
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Question about help with a monthly charge due to replacing 14 large windows for 5 days this month
- - Seeks bill help for this month's window upgrades in 4 rooms.
- - 15 large windows installed by a 5-person crew over 5 days, home open most of the time.
Its not a complaint. I am checking to see if there is help with a monthly bill this month due to upgrading windows in 4 rooms in our home.
Its taken 5 days to install.
There are 15 large windows. We have a team of 5 men but the home has been open most of the time.
- Keep the power going
- Rate increases
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTurn off,
I have moved out of my home. Do to a repo on my trailer.
I got behind on bills.
I can't afford it anymore. You have been a great serves to my family.
Sun City West, Arizona
Solar box needs help reported it twice
Part of solar need replacement but they never come out and correct it. Can't read any of the screens on the panel
Report a driver
One of your drivers pulled out right in front of me and I almost hit him. He was going east on Bell and made a left on El Mirage. It was sometime last week at 9:30pm.
Preferred solution: Fire him
Disconnect service in Chino Valley
I want disconnect service to my home in Chino Valley due to sale of home. I cant get connected to anyone! This is frustrating!!!
Preferred solution: Disconnect service to my home in Chino Valley due to sale of property.
Aps account number is invalid
Aps account number is invalid I paid my new balance yesterday with no problem my past due said my aps account number is invalid
Cody, Wyoming
Ned my account number.
Did not get what I requested. Need current account number for Wickenburg, AZ. You gave me an old one.
Check meter
- - I asked for a meter check; I was told days, then weeks for APS.
- - January bill was $408; February bill $164.
- - I live in a shoebox-sized trailer.
Last week I called in to have someone come out and check our meter, they said it would be a few day. I called back today the gentleman told me it would be a few weeks before aps would be able to get out.
In January I had a bill of $408. February I had a bill of $164.
I live in a trailer the size of a shoebox. Glad you folks are getting your share.
User's recommendation: Go solar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerElectric bill for an empty house
- - Vacated Sept 27.
- - Billed $111 for empty property and $114 for home, overcharged since end of summer.
- - Supervisor asked if I turned off breakers.
A rental property was vacated Sept 27th. I received a bill for $111 for this empty property and a bill for $114 for the home I live in full time.
When I called to speak with a supervisor I was asked if i had turned off the breakers??
This company has overcharged egregiously since the end of summer to make up for their operational deficits. I will be writing the AG, FTC, and AZ Corporation Commission.
User's recommendation: Write the AG FTC AZ Corporaiton Commission to make a case
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