Tara S Xrt

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Verified Reviewer
| map-marker Phoenix, Arizona

Terrible customer service by security

My family and I attended the Dbacks/Cubs game on September 17th. My brother is a season ticket holder and there were 13 of us waking in together. My husband was stopped for his inappropriate shirt as we went in, it said 'America *** yeah', my husband is a veteran, has tattoos from head to toe and didn't think this would be a problem. The security guard was extremely rude and said 'oh *** no, you're not coming in here with that shirt on'. Understanding why they said he had to turn his shirt around, he fixed it, and even though my son in law had an inappropriate shirt on also, and my husband had an inappropriate hat, he quickly got another shirt to cover that one up and we went straight to the team shop to purchase a dbacks shirt to put something else on. I was asked by the lady security officer our seat information, gave it immediately, and about 5 minutes later, we were surrounded by security guards, telling my husband to button up the shirt he had put over his, which he had been holding the buttons together, as it was my 9 year old nephews shirt, until we could get a new shirt for him. They asked again where his seats were, told him he would be kicked out if he were to be seen in that shirt again, but didn't give him a chance to even change. It was an extremely embarrassing situation, and we had complied with everything they had asked us immediately. We have been to this venue hundreds of times and have never been treated so poorly. I would like to speak to someone about how we were treated as soon as possible.
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Pros:
  • Love watching games
Cons:
  • Poor security

Preferred solution: Full refund

1 comment
#2390392

Wasn’t it turned inside out?

Anonymous
map-marker Phoenix, Arizona

Too hot for Morgan Wallen concert

I had spent a lot of money on my Morgan Wallen concert tickets for July 19th. We arrived with plenty of water and knew it would be warm. That is an understatement. We sat sweating profusely, not a single hint of air moving around the building. Temperatures were unbearable. After trying to stay as long as we could, we developed bad headaches and ended up having to leave our seats. We missed one of our favorite artists perform. This is Phoenix, your staff should know its going to be hot. They should have prepared the building better, had free water, fans or misters available. Or they should have canceled the concert and rescheduled it to a more appropriate time. Because of your incompetence our evening was ruined and our health was put in jeopardy. I still feel ill today. This was a night we were looking forward to for a very long time.
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Greg S Avh

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Verified Reviewer

Can't watch the games

No inexpensive way to watch the games. Bally sports does not air their games. Seems they are letting their loyal fans down.
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Preferred solution: See the games on tv

Anonymous
map-marker Laveen, Arizona

Complain

My family & I been to almost all of the Diamondbacks games, My four boys were so excited to go to the Dbacks vs Braves Game because they wanted to see their team WIN & they wanted the amazing Free Hats, We got there 3 hours before the game and for our surprise ALL the HATS were GONE !! My boys were so Disappointed!!! My husband and I were upset; because we went to the stadium to our assigned sits & it was pretty empty; We couldnt believe we had to sit & wait three hours before the game & to my boys with their sad faces, broke my heart!! My complaint: pay attention & stop giving 2-3 items to the same people, There are others who would love to have one item!! Sincerely, Upset mom!!
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User's recommendation: Make sure to know what they’re advertising & if interested, Check in 4-5 hours before the game starts… oh yes, and lots of $$$

Sherrell Xuo

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Verified Reviewer
| map-marker Phoenix, Arizona

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