Ariel Dunes - Property Rental Review
The manager, Joanna Sansom, was extremely rude. Would not present any documentation for explanation of charges or signed contact.
I asked to speak to her manager or supervisor and she would not give me a name. If they felt certain that they were right, why could none of the requested information be given, such as names and documentation? According to the resort policy on website, the allegedly missing wristbands are $15 for replacements fees. I was charges $159.16 for 6 wristbands.
Doesn't add up!! These charges are bogus. There is no one to turn the room over to at check out, so it is impossible for me to plead my case with Joanna. I live in Alabama and this pool wristbands do not benefit me at all.
I believe that housekeeping either (1) took the wristbands and gave them to family members to enjoy the pool this summer. (2) housekeeping accidentally reported erroneous info. (3) The facility is trying to take advantage of a loophole situation where it's my word against housekeeping. I'm fighting this because I am 1000% sure that the charges are fraud!
My family did not touch or remove the resort's pool wristbands from the condo.
Who would do that knowing they would be held financially responsible for something they didn't use? Just doesn't make any sense.
Ariel Dunes - Property Rental Review from Walnut Creek, California
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