New Reviewer

Looking for solutions

My new ARE cap lock freezes every year due to water infiltration. The freezing action damages the spring and the cover flap, although water is getting into the lock which starts the process in the first place. This is the second time I need to replace in 2 years. Called ARE and they recommended filling cavity with grease but I don't think the cust serv rep ever put a key with grease on it in their pant pockets.... Talking to two nearby ARE dealers, they indicate this is a defect in manufacturing with no solution.

User's recommendation: Best to seriously consider an alternative cap vendor.

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ID
#3431344 Review #3431344 is a subjective opinion of poster.
Location
Middletown, Delaware
Loss
$50
Preferred solution
Deliver product or service ordered

Minor issues.

ARE Truck Caps - Minor issues.
ARE Truck Caps - Minor issues.
ARE Truck Caps - Minor issues.
ARE Truck Caps - Minor issues.
ARE Truck Caps - Minor issues.
ARE Truck Caps - Minor issues.
I've had my HD truck cap for a year now and I like it, but the weatherstripping on the one side is being weird, and the tailgate cover on the rear window is cracking on the sides. Not sure what caused the cracking because I've always been super careful with it since I immediately noticed it was probably a weak spot in the design. Otherwise, delivery was super late (costing me money due to the delay). It was odd that the dealer couldn't even tell me a delivery date, instead just telling me to keep checking back with him. How does an operation as large as ARE not have a definitive production schedule?
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ID
#3401682 Review #3401682 is a subjective opinion of poster.
Location
Draper, Utah
New Reviewer

Happy Customer

Bought the ARE cap thirteen years ago have had nothing but good service. Dealer of the cap did a great job installing it and a great job matching the paint color. would buy another for my next truck.

User's recommendation: Make sure the dealer you are buying it from knows what they are doing.

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ID
#2988589 Review #2988589 is a subjective opinion of poster.
Preferred solution
Nothing

TERRIBLE product

ARE Truck Caps - TERRIBLE product
I ordered a truck cap for my 2020 Ram. It came in with a bent rear door support. They took it back for repair. When it came back it was worse than before. It leaked water so bad I couldn't put anything in the truck bed. I filed a complaint with the Ohio Attorney General on 2/10/2021. They are dragging their feet to fix it.

User's recommendation: Never buy a A R E cap!

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ID
#2480172 Review #2480172 is a subjective opinion of poster.
Location
Burbank, Illinois
New Reviewer

Lack of warranty

ARE Truck Caps - Lack of warranty
ARE Truck Caps - Lack of warranty
I purchased a cap from ARE through House Of Camping. It is defective and ARE won't honor the warranty.

User's recommendation: Do not leave their dealer unless you inspect the unit. They don't honor their warranty at all.

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ID
#2215057 Review #2215057 is a subjective opinion of poster.
Product
Are Truck Caps Truck Cap
Pros
  • Looks nice
Cons
  • Terrible fit & no warranty service
Loss
$2438
Preferred solution
complete replacement of defective MX cap

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