1 TOTAL REVIEW
Great Customer Service
Last year I broke an edge rod while fishing. I'm not sure how it broke. I just noticed that the tip was broken off about 3 inches down. I emailed customer service and explained what had happened. Tim Thompson Quality/Warranty Manager emailed me back explaining that there was only a one year warranty on the rod. However, If I sent pictures of the broken rod showing the break and the rod information he may be able to help. I did as instructed and he was willing to give me a no questions $45.00 replacement for the rod. This was fantastic news. Within a couple of days my new replacement rod was delivered. Thank you Tim so much for working with me. I have enjoyed using Ardent tackle for over 5 years now. This was the first issue that I had with anything. I have 2 new cranking rods already this year and am waiting for the Apex Magnum reels to come in so that I can pair them up. GREAT PRODUCTS, GREAT CUSTOMER SERVICE!!! User's recommendation: Join the Ardent team and buy Ardent equipment. Great products, great value!!
Grand Rapids, Michigan
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.