Scammers Beware

A review of arctic breeze in pickering . please be cateful with this company. 1. Called company to have look at a/c 2. Technician arrived and determined i need a new a/c unit within 2 minutes of arrival at cost of $1400 3. I asked technican why can he not test to make sure ? Suggested that Maybe it was a leak and the a/c itself was fine 4. He said leak test alone would cost $400 plus labor to fix 5. I said no thanks 6. He wanted $100 for showing up 7. I said, i was told on phone that it was a free estimate 8. He started yelling and threatining to call police if i dont pay. 9. I asked him to leave property 10. I was called by the company 3-4 times later that afternoon with threats of taking a lien against my house if i dont pay $100 11. The next a/c company arrived later in the day and tested and determined there was a leak and fixed the problem for $300 inclusive of all charges and taxes.
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#862234

In response to the customer who wrote Arctic Breeze Scammers Beware......Let me note that when calling an HVAC company in Ontario to come look at your air conditioner, this is NOT a FREE service. This is a SERVICE CALL, which was indicated at the time of your call to the company.

A technician does not drive around in a company truck with FREE gasoline. It costs a company money to keep these vechiles on the road plus to fill them up on a daily basis with gas also a technician needs to be paid for his time. When calling an HVAC company to replace your heating and cooling this is considered a "Sales Call" which therefore a representative will come to your home and give you a FREE ESTIMATE. If the technician comes to your home and recommends your air conditioner needs replacing because it's leaking and it's going to cost $$$ to have it repaired then we will waive the service charges if we install a NEWER product.

Please also note that a technician does not just arrive and look at a unit with his eyes and recommends you to change it. A technician WILL ALWAYS put his guages on to test the unit of it's pressures. This will indicate the loss of refrigerant and knowing the age of the unit by the model and serial numbers this will tell the technician of it's current age. This is WHY the technician suggested for you to replace your unit.

It's people like yourself that don't know or understand HVAC that gives us HVAC companies a bad reputation so I advise you to educate yourself before writing such lies. Furthermore, if you had such an issue why wouldn't you call the office to indicate if you were having a problem? I think you were just a consumer who didn't want to pay for a service. In regards to your comment of a lien, this comment is just rubbish.

We as a company deal with a lot more money then what you possibly realize and a $100 wouldn't break us nor would we go through the hassle of lien!

Our technicians are courteous and polite and if he has a problem with an irite customer he will then walk off the jobsite to call the office so please use your words wisely before writing such profanity towards a company. Thank you

ID
#446962 Review #446962 is a subjective opinion of poster.
Location
Pickering, Ontario
New Reviewer

Arctic Breeze had gas, gas furnace installed and inspection

Arctic Breeze took care of everything for us, it cost a bit extra because we wanted the furnace moved, so they had to redo some of the duct work. They did an amazing job with the coordination of getting the gas installed in our house, the oil furnace and tank drained and removed, getting the inspector to come in timed with the completion of the installation and the installation of the furnace and the added features we requested. Even the gas inspector was impressed and said they did an excellent job. I highly recommend Arctic Breeze for gas furnace and addon installations. They are a superb company who really cares about their clients and doing an awesome job. We've never had such good luck with a contractor
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ID
#222603 Review #222603 is a subjective opinion of poster.
Location
Toronto, Ontario

About

Summary

Arctic Breeze is a Canadian company which specializes in heating and air conditioning. Arctic Breeze is a Premier Lennox Dealer. It offers a wide selection of products from Lennox, which is one of the leaders in home heating and cooling. The products include Furnaces, Air Conditioners, Heat Pumps, Packaged Units, Indoor Air Quality Systems, Air Handlers, Comfort Controls, Boilers, Garage Heaters, and Mini-Split Systems, etc. The company has been serving Durham Region and surrounding areas since 1996. Arctic Breeze is based in Pickering, ON, Canada. The company began a residential company and has grown into a multi-level business dealing in all aspects of the HVAC industry. It provides commercial as well as residential services, which include Indoor Air Quality and Repair.

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