New Reviewer

ARCO MGR JAYDENE STOLE ALL MY BELONGINGS

I called the police to Arco storage march ln stockton, because my whole unit was burglarized, emptied. Jaydene at Arco required 10 day notice before I evacuated, and it was within this timeframe that she performed an inside job by making my $3k of property dissappear, she must not get paid enough, even my underwears and a gallon of bugspray were stolen. nothing left behind. 100 cameras and she did not want to give any video recordings to the police.No apologies, only excuses.
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ID
#1081441 Review #1081441 is a subjective opinion of poster.
Product
Arcos Self Storage Storage Unit
Reason of review
Poor customer service
New Reviewer

Arcos Self Storage Review from Stockton, California

arco self storage tried to rip me off by auctioning my unit with little to none notification. they said that they sent me notifications thru the mail,but never notified me thru email even tho i had actually contacted them by email. i had recently emailed them explaining that i had moved out o f town to a very remote area and was unable to make it to their office in person. they responded to tell me that i had to come in person but never once told me about my outstanding bill. or that my unit was going to go up for auction. when i was able to pay my bill in person that is when they told me that i had less than 24 hours to pay my bill in full or i would lose it. i immediately went and paid and when i looked at my bill this company charged me 20 bucks for something called a pre lien notice. Thats funny because i never recieved the notice. and to top it off my bill is due on every 28th of the month. so tell me why i was charged on jan 7 for a late fee? i was charged on 12/08 and 12/30 for a late fee. how can i be charged twice for a late fee in one month and charged another late fee in the beginning of a month im not even late for? they also charged me an nsf fee of 20 dollars. i have never paid with a credit card or by any other means other than cash. i was wrongly charged at least 55 dollars over. plus when i went in to check everything out my things had definetly been moved around. are they allowed to go thru your things before the unit is auctioned? if it weren't for the extremely friendly staff i would be raising ***. too bad they work for crooks...
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ID
#766270 Review #766270 is a subjective opinion of poster.
Location
Stockton, California
Reason of review
Poor customer service
New Reviewer

Arcos Self Storage Review

Arco self storage is a rip off
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ID
#766246 Review #766246 is a subjective opinion of poster.
Location
Stockton, California
Junior Reviewer

Arcos Self Storage Review from Stockton, California

ARCO self storage. At first I was relieved and thought highly of ARCO. The young lady who helped my boyfriend and I acquire the unit was very helpful and gave us a great discount . It's gated which is a great security feature. But about five times now we have been there to get a couple of things and the gate has been wide open. The first two times there were two men there working on a new key pad. But it's been 3 different times since then and it's been open and no one is working on anything. I pay good money for my storage every month and my things are supposed to be in a gated storage. But does it matter if they keep leaving the gate wide open?
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ID
#712504 Review #712504 is a subjective opinion of poster.
Location
Stockton, California
Reason of review
Poor customer service

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