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Avoid! Avoid! Horrible Customer Service

This company needs to get its act together as far as scheduling and customer service. The owner has NO IDEA how to deal with clients who're paying $20,000 - $40,000 for custom bathrooms and custom kitchens in the Cleveland Ohio area. They did our bathroom and their contractors wouldn't show up on time. If you complain because you took the day off to let them in your house, their scheduler will tell you that there's really nothing she can do. Go elsewhere; you WILL regret dealing with this company. There are other Cleveland bathroom remodelers who care about their clients.
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2 comments
#827394

What is she suppose to, but to take your complaint and pass it on. Do you think she has the ability to right someone up and reprimand them?

Was he late or a no show? (No shows are completely unacceptable) Was the job done poorly? or was the end result beautiful?

I think there are too many people who have to find something to complain about and need to be coddled. Life happens I'm sure you've been late to work once in your life.

#629255

Why are you still dealing with the scheduler. Go higher up in the company. Right to the top and don't take any excuses.

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ID
#395995 Review #395995 is a subjective opinion of poster.
Location
Medina, Ohio
Loss
$22000

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