New Reviewer

Sole discoloration

Over the years I have purchased around 10 pairs of arche shoes and was quite pleased with them. However, the last 4 pairs, purchased over a span of 2 - 3 years all have the same distressing problem: in all cases, the rubber soles, formerly black, have acquired a greyish patina like the rubber has oxidized. These are expensive shoes and should last both structurally and visually. Some pairs were seldom worn and are less than a year old; others were worn more frequently. The discoloration is the same no matter the rate of usage. The most recent purchases were made from Zappos and possibly one from Amazon. I believe this to be a manufacturing problem, not one of wear and tear. Please let me know what can be done about this. Thank you Patty
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ID
#652937 Review #652937 is a subjective opinion of poster.
Location
Santa Barbara, California
Pros
  • Shoe comfort and style
Cons
  • Customer service link unusable
  • Product quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution

Arche Shoes - Company DOES NOT stand behind their product!!!

This past June I purchased a pair of Arche Shoes for my wife and the dye bled when they became wet in the rain and now the black shoes are charcoal grey. I had correspondence with customer service and received the less than satisfactory response below. So should you be the judge before spending a considerable amount of money on what are claimed to be a high quality product!!! We are sorry to hear about the inconvenience you have experienced with the pair of shoes. Our tanners are already researching on the problem you have to deal with but, actually, it is quite regular among the leather industry. Despite progresses noticed every year, it is impossible to fix colours with chemicals and, at the same time, to guarantee you suppleness, natural qualities and comfort. A deep treatment would make the leather tough and harsh. Moreover, it would be based on the use of chemicals which are forbidden by the regulation for being injurious to health. As a matter of fact, we inform you that our products are made according to French and European security regulations (especially the German which are stricter) applied to colour chemical treatments and components. However the best we do, high colours might come off, more or less, depending on everyone’s skin acidity. Our advice would be to clean regularly the inside of your shoes with an alcohol-soaked rag or a waterproof spray. Paradoxically, it is always high-quality products, made of traditionally-tanned leather to meet European regulations about environment and health conservation, which are concerned. The phenomenon is under research, and we do the best to give you satisfaction. We are currently working with the tanneries to find a solution to this problem. We advise our customer to place a rag soaked in medical alcohol inside the shoe (without scrubbing) and to leave it inside the shoe for 24 hours up to 48 hours in a dry and fresh room. The shoes have to be kept out of direct light (sun) and heat source (hair dryer, heating…). Hope these explanations can help you to understand the arche concept, and that you will enjoy suppleness and comfort of your arche shoes. Counting on your comprehension
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ID
#455337 Review #455337 is a subjective opinion of poster.
Loss
$250

About

Arche Shoes Return Policy
JavaScript seems to be disabled in The User's browser. The User must have JavaScript enabled in The Client's browser to utilize the functionality of this website. www.arche-shoes.com are very proud to share the arche experience and the original designs of Arche Shoes's' collections with The User of company services The Company make every effort to ensure The User's complete satisfaction, but if The User of Website wish to return some or all of the items that The Client of Arche Shoes have ordered please follow the procedure described below. The Company will inform The User of Website of the progress of The User's return and any associated refund process, Arche Shoes will be delighted to welcome The Client of Arche Shoes again to the arche-shoes.com website. To be approved and accepted, all returns refund must comply with the criteria provided below. If The User of company services wish to return all or part of The Customer's order The User may do this within 30 working days of receiving. The items must be returned in their original packaging, complete (box, instructions, accessories, etc.
To read more: http://www.arche-shoes.com/retours
Arche Shoes Delivery Policy
To read more: http://www.arche-shoes.com/livraison
Arche Shoes FAQ
JavaScript seems to be disabled in The Customer's browser. The User must have JavaScript enabled in The User's browser to utilize the functionality of this website. Here are some of the most frequently asked questions that www.arche-shoes.com receive. Yes, as soon as The Customer's purchase has been completed The Client will be able to see The User's order status on the The Client's account_your orders" section of the website. Once The Customer's order has been despatched and has left Arche Shoes's' workshops, The Customer will receive an email with the shipping company's tracking ID number, with which The Client of Arche Shoes will be able to track The User's package's progress at any time. All of Arche Shoes's' creations have a 2 year manufacturing defect warranty. The items on sale on Company's website have been chosen from the arche collection and fulfil the same quality and guarantee requirements of all arche creations. Arche Shoes's' customer service department has an after-sales service to deal with any problems raised by Company's creations, ready to provide rapid and effective assistance to Arche Shoes's' customers.
To read more: http://www.arche-shoes.com/faq
Arche Shoes Pros and Cons

Pros: Shoe comfort and style

Cons: Customer service link unusable

Summary

Arche Shoes offers a wide choice of footwear options. Those include spring and fall shoes, boots, socks, slippers and stockings, etc. The company was founded by Arche who started to design shoes in 1968. The company was based in the Chateau Region of France not far from Paris. Arche Shoes has been making designer footwear of all possible kinds as well as handbags and other accessories. The stuff of the company is presented to be modern, simple, and durable. Such materials as soft leather and nubuck are mostly used.

Arche Shoes reviews and complaints

Arche Shoes is ranked 1117 out of 2348 in Footwear and Clothing category

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