Arbutus Rv And Marine Sales
Arbutus Rv And Marine Sales Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative: customers cite repeated service failures and warranty/refund disputes despite a high price level at Arbutus Rv And Marine Sales reviews.
Positive Feedback
The dealership has a broad inventory and selection of RVs, which customers note as a strong point.
Negative Feedback / Risk Areas
- Repeated service visits for leaks and plumbing issues with unresolved repairs.
- Warranty denials and billing after repairs lead to customer complaints about refunds and cancellations.
- Poor customer service responsiveness when addressing ongoing defects.
Key Takeaways for Future Customers
- Inspect new RVs thoroughly for leaks and document issues immediately before purchase.
- Ask about warranty coverage, service policies, and refund procedures upfront.
- Consider balancing the dealer's inventory advantage against reported service and customer service risks.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative: customers cite repeated service failures and warranty/refund disputes despite a high price level at Arbutus Rv And Marine Sales reviews.
Positive Feedback
The dealership has a broad inventory and selection of RVs, which customers note as a strong point.
Negative Feedback / Risk Areas
- Repeated service visits for leaks and plumbing issues with unresolved repairs.
- Warranty denials and billing after repairs lead to customer complaints about refunds and cancellations.
- Poor customer service responsiveness when addressing ongoing defects.
Key Takeaways for Future Customers
- Inspect new RVs thoroughly for leaks and document issues immediately before purchase.
- Ask about warranty coverage, service policies, and refund procedures upfront.
- Consider balancing the dealer's inventory advantage against reported service and customer service risks.
Turn one complaint into a collective action
Cassidy, British Columbia
Very Disappointed
- - Leaks found days after purchase; service couldn't fix.
- - They say it's out of warranty and we were billed.
- - This is our second new RV from Arbutus RV.
Have taken RV back to service after every trip to get leaks and toilet fixed. Problem was first discovered three days after we bought the brand new RV. Service "tried" to find problems, but could not and told us every time to keep an eye on it and let us know. Now we take it back again, and are told sorry, it is out of warranty, here is you bill.
This is the second new RV we have purchased from Arbutus RV, do not see we will be doing any further business with them.
Too bad they do have a good inventory, but service is where it is at.
I have pictures that I gave to them three days after purchase, to show the leaks, they agree it has been leaking since day one, but tough.
Preferred solution: Let the company propose a solution
Duncan, British Columbia
Heartland Rvs Rv Review from Duncan, British Columbia
- - Plumbing blew; leaks; lights not working.
- - Bad smell; carpet soaked; mold; health hazard; loan payments every two weeks.
Worst mistake of my life. Plumbing blew is just one on a list of many.
It leaks everywhere, lights are not working..fan has recently stopped working. Bad smell in the bedroom so i pull up the carpet and it is soaked,,,yet another leak somewhere. Lights in the bedroom fell off. One of the slides is coming apart.
The list gos on and on. Of course no warranty covers any of this. No one wants to buy it, so i live in a moldy EXPENSIVE health hazard. WORST MISTAKE EVER AND PAYING EVERY TWO WEEKS TO PAY OFF THIS LOAN, AND IT IS COMPROMISING MY HEALTH.
NO HELP AVAILIABLE....DONT BUY BIG COUNTRY!!! UNLESS YOU WANT TO LIVE IN MOLD.
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