map-marker Charlotte, North Carolina

Bad Experience

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Moved back to the Charlotte area in 2019 and needed to find a new dentist for a 6-month checkup and cleaning. Arboretum Dentistry was close to my home and was told by the receptionist, they accept my insurance. After completing my 6-month checkup and cleaning, I was told that I need to have a few filings and treatment for a cracked tooth. At no time was I told the practice was out of network. I proceeded to make an appointment to treat the cracked tooth and fillings. In the meantime, I referred my wife and adult son to this practice. Fast forward, after treating my hairline cracked tooth, I was told that my insurance was out of network and that I would have to pay out of pocket for the balance. I was shocked but paid the balance for current visit and told them to cancel my future appointments because I need to find a doctor in network. In the meantime, my wife and son went for check-ups and were never told the insurance was out of network. I asked my wife and son to cease going to this practice. A few months later, I received a $2k bill for all of us. I asked Arboretum Dentistry to separate the bill, and they refused. Now my account is in collections because Arboretum Dentistry is stating that I am responsible for the entire bill. This saga has been going on for over a year and to date, Arboretum dentistry has not disclosed why they will not separate the bills and why they proceeded to provide treatment for my wife and son knowing full well their insurance was out of network. I suspect others have had similar experiences and Arboretum dentistry should be held accountable for going out of their way to deceive their patients for a quick buck. Avoid Arboretum Dentistry, their shady business practices should be looked into by the Better Business Bureau as well as the American Dental Association.
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