Yenda

Worst Experience ever

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I took a Adult/Pediatric/First Aid/CPR/AED class in New York City on Wednesday June 21, 2017. This is not about the instructor, who I would say was professional and knowledgeable. This is about the management that day. My class was a small class, and on that day, Aquatic Solutions decided to book several classes of different levels around the same time which created massive confusion. My class began with one instructor who was abruptly removed and placed to teach another class. The next instructor was good and the issues aren't related to him. During the course of my class, several people would come in to take yet another CPR prop from our room. We were left with one child dummy, which someone came in and tried to take as well. The mismanagement affects the quality of education. Constant interruptions from people to get equipment for other classes was a rude distraction. I understand this pathological need to make money, but seriously, just because my class was small (4 people), doesn't mean we should be ignored and given poor service. The icing on the cake is that it has been 3 days and I have yet to get my certificate. I'm not even registered on the Red Cross website. Honestly, I want to give 1 star, but did factor in the instructor, who was professional and had to deal with mismanagement from his company, so I give two stars. The Red Cross should offer classes again. Contracting out sounds good on paper, but in practice, isn't executed properly. Waste of time and money
View full review
Loss:
$450
Pros:
  • Nonthing
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker New York, New York

Worst Red Cross class ever!!!

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I came 2 minutes late due to traffic. There was no parking. They told me to go home and they wont give me a refund. They teach Classes for the Red Cross. Andy is a very rude person. i would stay far away from this place. Some of the staff are nice. And the facility is very nice. But i would not recommend taking a class here. Also, you can tell that the instructors dont know the material. They are reading from the book the whole class. no eye contact no nothing. find someplace else to go. save youself time and money and go someplace else. Not fond of this place at all.
View full review
Loss:
$450
Pros:
  • Nonthing
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

website is http://www.aquaticsolution.com

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