Aquatic Connection

I know you are totally wrong!The live rock was not dead . It can survive the cold and still be alive.

Some people even scrub down live rock before putting it into the tank. Live rock will always be alive it just might take a little longer to start new growth any hobbyist should know this.

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Behavior During Acclimation:

Fish- will usually breath heavily and some will lay on their side or at the bottom of the aquarium (Wrasses sometimes will play dead- continue with full acclimation)

Corals & Anemones- will deflate/shrink, these might take hours or days to fully open and color up.

Snails & Crabs- may not open or move for days at a time- after this time if you suspect death pick them out of tank (if they smell bad, they're dead – don’t put them back)

Starfish- may not move for days, pick them up and look for signs of disintegration

CORRECT ACCLIMATION IS VERY IMPORTANT

Acclimation is very different for items shipped overnight (in a bag for 12-24 hours) versus items picked up at your local aquarium store. Many fish, invertebrates, and corals, following a long period in a package, will appear to be lifeless until after a correct acclimation has been completed. Incorrect or inadequate acclimation can actually kill healthy specimens or weaken them to a point where they will perish within 24 hours of going into there new home. Therefore we must insist that all customers follow the Proper Acclimation Procedures even if an item is not displaying any signs of life.

Very Important

1. Put the fish with all the bag water in a bucket or container of sufficient size for the fish to be reasonably covered with the water.

2. Set the bucket on the floor next to the aquarium you will be placing the fish into when done.

3. Using some plastic air line tubing and an air gang value, set up and run a siphon drip line from the aquarium you will be placing the fish into, to the bucket.

4. Start a siphon and slowly allow the tank water to drip into the bucket, using the gang air valve to adjust the drip rate. Keep the drip fairly slow. To fast a drip can change the water parameters to quickly and shock out your fish.

5. When the water dripped into the bucket equals about three times the volume of the bag water you started with, test the pH, salinity and temperature of the water in the bucket to see if these parameters match that of your tank water. If they match, you are done. If not, continue the drip method until the parameters match. If the bucket's water level is getting to high, you may remove water from the bucket.

Acclimation also helps to reduce the chances of stress induced diseases such as saltwater ich and many others. The time you take to acclimate your new fish, corals, or marine invertebrates will make a huge difference in the health and beauty of the specimens for years to come. Please do your best to follow our recommendations below because, though they may vary what you have heard on the street, these time-tested tips and suggestions are based on our decades of experience in caring for aquatic life.

What factors are you acclimating for?

1) Temperature

The shipping bags have been shipped across country to you, and though we use ice packs in the summer and heat packs in the winter, the arrival temperature will most surely be very different from the temperature in your home aquarium. Proper acclimation will take care of slowly changing the animals body temperature back to a normal temperature without stress.

2) Salinity

For saltwater fish the specific gravity (Salinity) your animals are arriving in will be between 1.019 - 1.022. The lower salinity level means your fish is receiving higher levels of oxygen when it breathes. This is an excellent level to keep your home aquarium at. As a side benefit, at this salinity level your fish are less prone to common ailments such as ich. We highly recommend this salinity level for fish only aquariums.

For coral, and clams, the specific gravity (salinity) your animals are arriving in will be between 1.023 - 1.025. Reef systems require the higher salinity for optimum growth and color. This is an excellent level to keep your home reef system at.

3) PH

Proper PH for saltwater specimens is between 8.2 and 8.4. Using a ph buffer or an occasional water change, it is easy to keep your aquarium within these boundaries. Though not a large issue for corals, fish and invertebrates, will be under stress when they arrive because their PH will have dropped considerably. What causes this drop? From the time they are put in the ship out bag, the animal releases ammonia, the pH of the water will drop from the ammonia. Proper acclimation to your tank slowly brings the specimen(s) back to healthy ph levels slowly, the same way the ph dropped slowly.

My Fish is Dying, he's laying on the bottom of the bag!

Your fish is most likely NOT dying. You can successfully acclimate fish which are looking dead, breathing heavily, or laying on the bottom of the bag. It only takes time, be patient, and follow the procedures outlined. Please remember that the acclimation process we instruct you to use, most of the time, is all they need to start swimming again.

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***, I wish I would have read this before placing my order!! I order Black Tahitian sand (49.99) when I got it it had so much wood and debris in it it took me hours to skim it out.

Black, more of a gray not at all like the pictures on there site. Also a day later I order the 35lb Nano Rock. It took them over a week to find the order and place them together for shipping? I will say the Rock is great however they claim to be perfect with weighing just the rock and nothing else.

My rock including the 2 buckets they were in weighed 32lbs. The boxes both items were shipped in were totally busted up styro foam. This guy Ron? I've sent 3 e-mails to him before shipping and I got the response back of "will add to order" thats it?!?!?

Horrible customer service, Horrible. I will say however they have a woman that answer the phone when you call and she is very pleasent, doesn't know whats going on but very nice. So as it stands I'm on day two of waiting for a response from their "support" people via e-mail. I sent a lengthy letter along with 5-6 pictures of the damage and the muddy water it created in my tank.

I'm hoping they make right but I'm not holding my breathe.

Lesson learned here I guess. buyer beware!!!