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Aquascience Water Softener Co. has ripped me off.

Aquascience (so-called water treatment people) are one of the worst companies I've ever had the misfortune of dealing with. Their water softener (very expensive) caused a malfunction of my new furnace initially, and as a result I had to get a furnace technician out to run acid through it so that I could get hot water. When I complained to them, I got no satisfaction. Last week, unfortunately, I had to call them out again because their product was leaking water all over my floor. Two guys arrived and they were here for between 10-15 minutes while one of them put electrical tape on the tubing (the other guy just stood around watching) and for that they hit me with a service charge of $140+. They were the ones that installed it and yet I have to pay them that much money to stop the leak. They also write an evaluation of the customer and try to find negative things to say about you on their invoice. I noticed this the first time I ever dealt with them and they did the same thing this time. I contacted their General Manager last week and at first he seemed to agree with me and then once he spoke to the *** people that came out he turned sour and went so far as to hang up on me today. I've already complained to Consumer Affairs about this company, but of course other than giving them a negative rating there's nothing else they can do.
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9 comments
#1365052

Just to clarify for anyone reading this, the review above is for the Aqua Science located in New York. It has absolutely no affiliation with Aqua Science located in Rhode Island, which is the company that the main review is falsely posted under.

Aqua Science in Rhode Island only services the greater Rhode Island area, not New York or Arizona. Please make sure you have the right company before leaving feedback, good or bad.

#1120474

Everyone please be clear this is Aqua Science New York there are at least 3 different Aqua Science, New York Rhode Island, and Arizona

#844651

I agree with the terrible comments. I had Aqua Science install their hole home treatment system ($6,000) in my home.

I have been thorough disappointed and the water is not better than before. Safe your money this company is a rip off.

Tray Dale

#1365050
@PissedConsumer844651

Just to clarify for anyone reading this comment, the review above is for the Aqua Science located in Arizona. It has absolutely no affiliation with Aqua Science located in Rhode Island, which is what the main review is falsely posted under. Aqua Science in Rhode Island only services the greater Rhode Island area, not New York or Arizona.

#763775

Aqua Science gave me amazing service,and great price. Install was clean,quick and professional.

John Wakefield, R.I. ,) ,)

#361870

First of all, how would you know what happened? Unless, of course, you happen to work for the company.

Secondly, you are lying when you say it's an old product. Again, it would be amazing that you would have insider information about how old someones' water softener is. These people have NO customer conscience at all. I had no reason to gripe against this company other than the fact that they mistreated me and sold me a lousy product.

I have never written a negative evaluation of any company online until this one. It has caused me so much grief and continues to do so.

Every single time the electric goes out (and it does go out quite frequently) I have no water softener. Why did I spend $1,500 on this piece of *** if it's not going to work?

#674934
@PissedConsumer361870

This company hates their customers and only wants to rip them off. The are not registered or trained in any way to test water nor do they have the proper facilities.

Aqua Science is fraudulent and unprofessional! CONSUMER BEWARE!

#269471

I know this company and I was in the office when this happend and I also talked to General Manager when he got off the phone. He told me this guy biught the unit many years ago, it was out of warranty, and had not been taken care of( he never added salt).

Thats why It did not work, they fixed it at no charge and that was that. then he had a leak in his drain line and wanted that fixed for free even with it being an older system. Sorry dude you have to knwo nothing alst for ever and when you treat people like that thats what happens.

They have always treated me right and I would recomend them to ever one. Oh and there prices are right in line with others, yes more than the big box but they do give you more also.

#684576
@PissedConsumer269471

Are you still employed there Steve? I doubt it.

Aqua Science always assumes the customer is wrong in my opinion. Obvious by Steve's response.....

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#194282 Review #194282 is a subjective opinion of poster.
Location
Poughkeepsie, New York

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